Customers praise the school and salon for offering hands-on training, lash services, waxing, sugaring, and permanent makeup, noting that staff are communicative, patient, and skilled at explaining procedures. Recurring themes include comfortable environments, personalized results, and flexible scheduling for new clients. However, some reviewers criticize the pricing as excessive compared to other cities and report issues with scheduling inconsistencies, incorrect address information, and unsatisfactory permanent makeup outcomes.
Google rating: 4.9 out of 5 from 134 reviews (97% five-star).
Reviews on this page: 134 Google reviews (128 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 24, 2026.
Service: Beauty Salon serving Abilene, Texas.
Data from Google, last updated November 13, 2026.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars13097%
4 stars00%
3 stars00%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
94%praise
Praise16394%
Complaints106%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5834%
Would recommend4526%
Quality & results3822%
Communication116%
Speed & response85%
Price & value74%
Honesty & trust63%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cynthia is very polite and extremely good at what she does.”
“Once I waited around 45 minutes in the parking lot; I did get text updates from her, but that late is very unprofessional.”
“I'll definitely be back and highly recommend her services.”
“I don’t know but this situation has only gotten worse and not better so we do not recommend going there just for pretty lashes.”
“Absolutely have had a great experience with Cynthia she does my waxing and does permanent makeup and lashes on my wife.”
“This business has the worst communication and scheduling I have ever experienced.”
“She was very communicative the entire time and made sure I was happy with everything every step of the way.”
“I fell in love with the eyelashes she did immediately!”
“Get them done right, don’t let PRICE Hold YOU BACK.”
“When I lived in a more expensive city, they were only around half that price for great quality lashes.”
“I booked a brow wax, tint, and lamination with Chrystal, and I was honestly a little hesitant because I had never had it done before.”
People customers mention
Cynthia36 reviews
Brazilian6 reviews
Love4 reviews
Jess3 reviews
Sugaring3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Cynthia is the best, hands down! Especially when it comes to teaching. It’s fully hands on next door to an operating salon so you can learn the whole environment while in training. It’s only been a few months since I finished school and I already have several clients and opening a salon. She teaches more than just the basics. Her prices for schooling are also the best around.
Price assessment: Great price
Services: Eyelash extensions, Service not listed
Response from the owner · a month ago
Thanks girl! You’re a Lash Pro hands down! Thank you for your review. I appreciate it!
Adam HernandezLocal Guide · 17 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Cynthia is very polite and extremely good at what she does. I'll definitely be back and highly recommend her services. I'm new to waxing and sugaring, so I was very nervous, but she made the experience very comfortable.
Price assessment: Great price
Services: Body waxing, Waxing
Response from the owner · a month ago
Thank you for sharing. See you back soon!
Dd Hale9 reviewsiTotal number of Google reviews Dd has written across all businesses on Google Maps, not just this one.
Absolutely have had a great experience with Cynthia she does my waxing and does permanent makeup and lashes on my wife. We are always happy every single time. Highly recommend!
Price assessment: Great price
Services: Body waxing, Microblading, Eyelash extensions
Response from the owner · 3 months ago
Thank you! See you both soon!
H r14 reviewsiTotal number of Google reviews H has written across all businesses on Google Maps, not just this one.
The Nano technique Cynthia Love did was absolutely amazing and exactly what I needed. I can’t do my eyebrows much anymore and she was very patient with me as well.
Response from the owner · 4 months ago
Love it! Thank you for sharing! See you after 1.5-2 years!
Natasha Earls5 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Amazing service with Cynthia i absolutely love getting my lash lifts done here! She always does such an amazing job! Not only is her work incredible, but she’s also one of the sweetest people ever. She always takes the time to ask how I’m doing and makes every appointment feel so comfortable and welcoming. You can really tell she cares about her clients and takes pride in her work. I highly recommend her to anyone looking for gorgeous lashes and a great experience!
Price assessment: Great price
Services: Eyelash extensions
Response from the owner · 5 months ago
Aw Noelia! Thank you! This is beautiful! I appreciate you! 🫶
H. Johnson3 reviewsiTotal number of Google reviews H. has written across all businesses on Google Maps, not just this one.
