Glass America of Chicago - Auto Glass & Windshield Replacement at a glance
Customers frequently cite punctuality, efficient service, and clear communication as strengths, noting that technicians often perform mobile replacements at homes or offices while explaining the process. Recurring themes include the convenience of scheduling, the quality of windshield calibration, and competitive pricing compared to other providers. However, a pattern of criticism involves scheduling errors where incorrect glass was ordered, leading to missed appointments, as well as isolated reports of post-installation leaks and ineffective chip repairs.
Google rating: 4.9 out of 5 from 233 reviews (97% five-star).
Reviews on this page: 233 Google reviews (183 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 6, 2026.
Service: Auto Glass Repair serving Chicago, Illinois.
Data from Google, last updated November 11, 2026.
Star ratings
233 Google reviews we collected
4.9of 5
5 stars22697%
4 stars21%
3 stars00%
2 stars10%
1 star42%
Praise vs complaints
Phrases our text analysis found in 183 written reviews
98%praise
Praise33998%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response9828%
Staff & attitude8123%
Quality & results7221%
Would recommend4112%
Price & value268%
Communication237%
Honesty & trust41%
What customers talk about
We read 183 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Good communication with company, arrived on time and was quick and efficient with windshield repair”
“Mike was very friendly and kept me informed that he was fully aware of my needs.”
“Excellent work, and were able to install an original manufacture windshield.”
“I highly recommend Gerber Collision & Glass, and if you have the opportunity to work with Roberto, you're in great hands!”
“Glass America of Chicago was able to replace my window that was shattered at a reasonable price.”
“…f it got worse and required a new windshield they would deduct the price of the repair off of the new windshield price.…”
“The window look very nice and i didn't here any air and line up perfect and also explain everything .”
“Jamall's attention to detail and genuine concern about installing the correct windshield was world class service!”
People customers mention
Mike5 reviews
Gerber4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Mike was very friendly and kept me informed that he was fully aware of my needs. I was surprised when he stopped into the reception area to chat with me and concerned with any of my concerns. 👍
Response from the owner · 3 days ago
We're glad we could help and appreciate you choosing Glass America!
— The Glass America Team
Jake Williams8 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Excellent work, and were able to install an original manufacture windshield. The best part is that they came to my house and were able to program all cameras in the car after new windshield was replaced. Thanks to Deb for helping and getting me the schedule I wanted. Alejandro the technician was very polite and knowledgeable. Good job
Response from the owner · a week ago
We're glad we could help and appreciate you choosing Glass America!
— The Glass America Team
Pete DrabLocal Guide · 39 reviewsiTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
I had an excellent experience with Gerber Collision & Glass! Their technician, Roberto, came right to my home and replaced the windshield on my 2024 Jeep Wrangler Rubicon 392 with OEM Gorilla Glass. The entire process was incredibly convenient, professional, and hassle-free.
Even better, the replacement was covered through my auto insurance at absolutely no out-of-pocket cost to me!
Roberto did a fantastic job, was professional throughout the process, and made everything easy from start to finish. It's refreshing to receive this level of customer service and quality workmanship.
I highly recommend Gerber Collision & Glass, and if you have the opportunity to work with Roberto, you're in great hands!
Five stars all the way! ⭐⭐⭐⭐⭐
Response from the owner · a week ago
We're glad we could help and appreciate you choosing Glass America!
— The Glass America Team
Priscilla Jenkins7 reviewsiTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
