Glass America of Summerville - Auto Glass & Windshield Replacement at a glance
Customers frequently praise the punctuality, efficiency, and professional communication during windshield replacements, noting that technicians often arrive early and provide clear updates. Pricing is generally viewed as competitive compared to other providers, with some reviewers highlighting lower costs and quick scheduling. However, recurring criticisms involve poor phone support, including unanswered calls and rude interactions, alongside isolated reports of missed appointments, improper sealing, or vehicle damage during the repair process.
Google rating: 4.8 out of 5 from 176 reviews (91% five-star).
Reviews on this page: 176 Google reviews (132 with written comments, 2 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: November 3, 2026.
Service: Auto Glass Repair serving Charleston, South Carolina.
Data from Google, last updated November 10, 2026.
Star ratings
176 Google reviews we collected
4.8of 5
5 stars16191%
4 stars63%
3 stars21%
2 stars11%
1 star63%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
97%praise
Praise23297%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6226%
Quality & results5523%
Staff & attitude5423%
Would recommend3615%
Communication188%
Price & value135%
Honesty & trust21%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Communication was ongoing, my technician was on time and knowledgeable and my new windshield is perfect.”
“The verbally and electronically confirmed my appointment and then they never showed up or called.”
“I had an outstanding experience from start to finish.”
“Horrible experience wouldn’t recommend to anyone.”
“Friendly, communicative staff who goes the extra mile”
“I would highly recommend you guys to my friends or anyone I hear in need of window repair.”
“I initially gave you 5 stars BUT drove my car for the first time after install (2 dats later) and there is a flapping noise at bottom of passenger sid…”
“They scheduled me in less than a week and the technician showed up on time and with excellent communication.”
“Easy to book, reasonable prices, excellent service.”
“…my appointment, to my windshield being replaced, the team was warm, transparent in what they were doing, prompt, detail-oriented, and professional.…”
People customers mention
Mike3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
From setting the appointment to the completion of my windshield replacement my experience was smooth and without concern. Communication was ongoing, my technician was on time and knowledgeable and my new windshield is perfect. The Glass America team was spot on and has my recommendation for all your glass needs.
Response from the owner · 6 days ago
We're glad we could help and appreciate you choosing Glass America!
— The Glass America Team
Akeel Desarme6 reviewsiTotal number of Google reviews Akeel has written across all businesses on Google Maps, not just this one.
It was great. The technician had a lot of knowledge and was able to save me a lot of time and cash. I am very grateful.
Response from the owner · a week ago
Thank you for the kind words and for choosing Glass America, Akeel! We're glad our technician was able to provide knowledgeable and efficient service. We appreciate you taking the time to share your experience.
— The Glass America Team
Kevin O'Connor13 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Was hung up on by a guy named Nolan yelling talk to someone else without ever giving me the option to talk to someone else. This is who progressive sent me too and they are claiming they cant sechdule my appointment
Response from the owner · a week ago
Thank you for your feedback. We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide. We'd like the opportunity to make things right—please reach out to us directly at 877-734-6680 so we can look into this further and work toward a resolution.
— The Glass America Team
David Felt7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Friendly, communicative staff who goes the extra mile
Quick, timely and professional service. I was kept informed of each phase of the process. Tech was friendly and professional.
Response from the owner · 8 months ago
We're glad we could help and appreciate you choosing Glass America!
— The Glass America Team
Loretta Simmons8 reviewsiTotal number of Google reviews Loretta has written across all businesses on Google Maps, not just this one.
