Glass repair service · Castle Pines, CO · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 80%
4.9★★★★★221 Google reviews · 24 photos
97%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Glass Doctor Auto of Castle Rock 4.9 out of 5 based on 221 reviews, with the owner responding to 94 percent of them. Customers frequently cite quick turnaround times, fair pricing, and convenient mobile services for windshield and headlight repairs. Staff are described as professional and helpful, often assisting with insurance claims and scheduling. The provided excerpts contain no low-star criticisms, as the only non-five-star review listed was a positive one-star entry praising courteous and reliable service.
Google rating: 4.9 out of 5 from 221 reviews (97% five-star).
Reviews on this page: 221 Google reviews (193 with written comments, 5 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 16, 2026.
Service: Auto Repair Shop serving Castle Pines, Colorado.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Glass Doctor Auto of Castle Rock: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Glass Doctor Auto of Castle Rock: 90/100 on this factor. Category median: 83.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Glass Doctor Auto of Castle Rock: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Glass Doctor Auto of Castle Rock: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Glass Doctor Auto of Castle Rock: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
221 Google reviews we collected
4.9of 5
5 stars21497%
4 stars42%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 193 written reviews
100%praise
Praise378100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5067%
Reasonable2331%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8924%
Staff & attitude8522%
Quality & results6818%
Would recommend6016%
Price & value5013%
Communication185%
Honesty & trust82%
What customers talk about
We read 193 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When the weather went bad on the day my mobile service appointment they were proactive to offer in shop repair the same day or reschedule.”
“They were professional, and respectful throughout the entire process.”
“Had a great experience working with Glass Doctor of Castle Rock.”
“Highly recommend and I’ll definetly be back for future repairs.”
“Very accommodating and easy to work with, great communication and fair pricing.”
“Easy communication, service window was only two hours and they were timely and friendly and the work was well done.”
“They are very honest and professional I’m very satisfied with their service and happy to got my work done with them🙂”
People customers mention
Scott9 reviews
Michael4 reviews
Safelite3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Glass Doctor Auto of Castle Rock for 7 kinds of job. Pick one to see what they paid and said.
JJustin5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The quote and scheduling was as simple as could be. When the weather went bad on the day my mobile service appointment they were proactive to offer in shop repair the same day or reschedule. I took my car into their shop and they had it done quickly and seamlessly. Very accommodating and easy to work with, great communication and fair pricing.
AAngela5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a great experience! They came to my house to fix my windshield, which was so convenient. I booked via text message. They were professional, and respectful throughout the entire process. I would definitely recommend them!
Great priceAuto windshield repair
CCarlLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
polite - seemed to do a good job - were good at moving stuff off dash with out damage or loss- gave good additional advice
MMikeLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had a great experience working with Glass Doctor of Castle Rock. Scott provided a quick estimate of or glass repair and even contacted our insurance company to get the claim started. The day of our appointment was exceptional, the repair only took just over an hour. Would highly recommended Scott and his team.
MMonaLocal Guide · 72 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kudos to Alex, the very best service provision I may have ever experienced! Great job Alex and thank you! You are the pride of that safelite!
VVickiLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I made an appointment with Scott to get some chips fixed on my windshield. When I arrived for my scheduled appointment Michael was there and ready to get stared on my glass. While waiting in the waiting area I heard Trisha interacting with othe clients. All three individuals I interacted with at the Glass Doctor…
The quote and scheduling was as simple as could be. When the weather went bad on the day my mobile service appointment they were proactive to offer in shop repair the same day or reschedule. I took my car into their shop and they had it done quickly and seamlessly. Very accommodating and easy to work with, great communication and fair pricing.
Response from the owner · a week ago
It’s great to hear you found the quoting and scheduling process simple and that our team kept you informed when the weather affected your appointment. We appreciate you bringing your car into the shop and are glad everything worked out quickly and smoothly. Thank you for mentioning how easy it was to work with us, our clear communication, and the fair pricing. We’re grateful for your feedback, Justin, and thank you for choosing Glass Doctor Auto of Castle Rock!
A
Angela Husney5 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I had a great experience! They came to my house to fix my windshield, which was so convenient. I booked via text message. They were professional, and respectful throughout the entire process. I would definitely recommend them!
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Glad to hear everything went so smoothly with your appointment, Angela. Thank you for sharing how convenient the mobile service and text booking were, and for highlighting the professionalism of our team at Glass Doctor Auto of Castle Rock. We really appreciate your recommendation and hope we can help you again if you ever need auto glass service in the future!
T
Tim Korf3 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Wonderful to hear you had an excellent experience, Tim. Thank you for choosing Glass Doctor Auto of Castle Rock and for sharing your feedback. We appreciate your support and would be glad to help again in the future!
C
Carl WeilLocal Guide · 33 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
polite - seemed to do a good job - were good at moving stuff off dash with out damage or loss- gave good additional advice
Response from the owner · a month ago
We’re pleased to know you had a positive experience and that our team was careful with your vehicle and provided some helpful tips. Thank you for taking the time to leave this feedback and for choosing Glass Doctor Auto of Castle Rock. If you ever need us again, we’d be happy to help!
P
P B3 reviewsiTotal number of Google reviews P has written across all businesses on Google Maps, not just this one.
Hearing that you had such a positive experience means a lot to us. Thank you for sharing your feedback and for choosing Glass Doctor Auto of Castle Rock. We'd be glad to welcome you back anytime!
M
Mike CummingsLocal Guide · 11 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Had a great experience working with Glass Doctor of Castle Rock. Scott provided a quick estimate of or glass repair and even contacted our insurance company to get the claim started. The day of our appointment was exceptional, the repair only took just over an hour. Would highly recommended Scott and his team.
D
Dean Maurry5 reviewsiTotal number of Google reviews Dean has written across all businesses on Google Maps, not just this one.
We’re glad you had such a positive and efficient experience with our team at Glass Doctor Auto of Castle Rock. Thank you for highlighting our speedy service and friendly staff. Your feedback means a lot to us, and we’d be happy to welcome you back whenever you need us!
M
Mona HaqueLocal Guide · 72 reviewsiTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
Kudos to Alex, the very best service provision I may have ever experienced! Great job Alex and thank you! You are the pride of that safelite!
Response from the owner · a month ago
We're so glad to hear your visit was exceptional, Mona. Thank you for sharing such enthusiastic feedback about our team—your appreciation truly means a lot to all of us at Glass Doctor Auto of Castle Rock. We hope to welcome you back whenever you need our services!
P
Patrick McDonald3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Great service, competitively priced, and easy to schedule.
Services: Auto windshield repair
Response from the owner · a month ago
Glad to know everything with your visit was simple and affordable, Patrick. Thanks for mentioning how easy the scheduling was and for choosing Glass Doctor Auto of Castle Rock. We appreciate your feedback and hope we can help again whenever you need us!
V
Vicki GerstnerLocal Guide · 6 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
I made an appointment with Scott to get some chips fixed on my windshield. When I arrived for my scheduled appointment Michael was there and ready to get stared on my glass. While waiting in the waiting area I heard Trisha interacting with othe clients. All three individuals I interacted with at the Glass Doctor were professional and kind to work with. I would send friends and family members to Glass Doctor.
Price assessment: Reasonable price
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · a month ago
Hearing how each member of our team helped make your visit a positive one really means a lot. We're grateful you took the time to share your experience and thank you for recommending Glass Doctor Auto of Castle Rock to your friends and family. It was our pleasure to assist with your windshield and we appreciate your trust in us.
