Glass Doctor of Summerville

Scheduling and quality matter, so it is wonderful to hear the job was handled so efficiently from start to finish. Thank you for sharing your experience and for choosing Glass Doctor Home + Business of Charleston and Summerville. We appreciate your feedback and would be glad to help any time you need us again!

We appreciate you sharing your experience, Marli. It is great to know our team responded quickly and provided the professional, high-quality service you were looking for. Thank you for choosing Glass Doctor Home + Business of Charleston and Summerville, and for taking the time to leave such kind words!

It is wonderful to hear that everything was explained clearly and all your questions were addressed honestly. Thank you for sharing your experience and for choosing Glass Doctor Home + Business of Charleston and Summerville. We appreciate your feedback and hope to assist you again if the need arises.

Thank you for sharing your experience, Sandra! We appreciate your understanding and patience regarding the measurement issue with your shower glass. While we're glad our team arrived on time and communicated clearly about what needed to be corrected, we apologize for the inconvenience and delay. Thank you for giving Glass Doctor Home + Business of Charleston and Summerville the opportunity to make things right. Your feedback means a lot to our team!

Gigi, we appreciate your feedback, but we feel it is important to clarify several statements in your review that do not accurately reflect our records. First, regarding your claim that we failed to respond to your concerns, our records document the following timeline on September 25, the day after your installation: 3:10 PM: You spoke with our office regarding your concerns about the spacer color. 3:22 PM: Our technician placed a return call to address those concerns. 3:33 PM: Our technician documented his conversation with your husband, explaining the differences in manufacturer spacer materials and confirming that no defect had been identified. In other words, your concerns were acknowledged and addressed within approximately 23 minutes of your initial complaint. At Glass Doctor, customer complaints are treated as a priority. When a concern is brought to our attention, we make every effort to address it promptly, investigate the circumstances, and provide a clear explanation or appropriate resolution. We take that responsibility seriously, even when the outcome is not what the customer had hoped for. Regarding the appearance of the replacement window, the spacer within an insulated glass unit is a functional component, not a decorative feature. It is generally not noticeable without close inspection and does not materially affect the overall cosmetic appearance of the insulated glass unit. Spacer colors and materials can vary by manufacturer. Both our original estimate and completion paperwork included disclosures explaining that replacement glass components may differ in appearance from existing windows. The replacement glass was installed as specified, and no product defect was identified. We understand your disappointment that the replacement glass does not match every detail of your existing windows. However, a difference in a functional component does not, by itself, constitute defective materials, improper installation, or an ordering error. We would also like to clarify that your subsequent credit card payment dispute and complaint to the Better Business Bureau occurred after our team had already responded to your concerns and explained our position.We cooperated fully with both processes and provided documentation supporting the work performed and our communications with you. While you certainly have the right to pursue those avenues, it would be inaccurate to suggest that our company ignored your concerns or failed to respond before those actions were taken. While we respect your right to express dissatisfaction, we also believe it is important that prospective customers receive an accurate account of the services provided and the efforts made to address concerns. At Glass Doctor of Charleston and Summerville, we stand behind our workmanship, honor our commitments, and remain dedicated to professional service, transparent communication, and promptly addressing customer concerns.

It's great to know our office team made you feel welcome and that our team member could help with your unique glass request. Thank you for trusting Glass Doctor Home + Business of Charleston and Summerville, and we look forward to assisting you again in the future!

We appreciate you sharing your experience, D Johnson. It is wonderful to hear that our team member delivered such exceptional service. Thank you for choosing Glass Doctor Home + Business of Charleston and Summerville. We would be glad to assist you again whenever you need us.

Thank you for the wonderful 5-star review, Lanora! We're glad our team made scheduling easy, arrived on time, and completed your window repair as expected. It's great to hear you were pleased with the quality, professionalism, and value of our service. We truly appreciate you choosing Glass Doctor Home + Business of Charleston and Summerville!

Thank you for the 5-star review, Carol! We're glad our team arrived on time and provided courteous, efficient, and professional service. We appreciate you choosing Glass Doctor Home + Business of Charleston and Summerville and taking the time to share your experience!

We appreciate your recommendation and are glad to hear you were impressed by how quickly and professionally our team handled everything. Thank you for choosing Glass Doctor Home + Business of Charleston and Summerville. If you ever need help again, we would be happy to assist you.