Customers frequently praise the staff's professionalism, punctuality, and efficient handling of various glass repairs, including windshields, windows, and shower enclosures. Many reviewers note that the company assists with insurance claims and often offers lower prices than competitors. However, recurring criticisms involve measurement errors requiring multiple appointments, significant delays in ordering custom glass, and instances of overcharging or deposit issues.
Google rating: 4.9 out of 5 from 1,092 reviews (96% five-star).
Reviews on this page: 1,092 Google reviews (821 with written comments, 39 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: November 10, 2026.
Service: Window and Door Company serving Syracuse, New York.
Data from Google, last updated November 11, 2026.
Star ratings
1,092 Google reviews we collected
4.9of 5
5 stars1,04896%
4 stars323%
3 stars40%
2 stars30%
1 star50%
Praise vs complaints
Phrases our text analysis found in 821 written reviews
99%praise
Praise1,60699%
Complaints141%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude48230%
Speed & response35522%
Quality & results30019%
Would recommend22614%
Price & value1238%
Communication1137%
Honesty & trust211%
What customers talk about
We read 821 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan was polite, knowledgeable, and very easy to work with.”
“He was efficient, polite, and the windshield is great!”
“Glass Doctor technicians did a great job for a tenth of the price to replace the whole window.”
“Nick and Ryan were prompt courteous and neatly replaced our damaged glass”
“I highly recommend them to anyone needing window glass repair!”
“…do the job jt auto glass came to the rescue and did it $75 cheaper I do not recommend this place at all…”
“The company was very responsive and the price was super reasonable.”
“Talked to the sale person and the product was too expensive to buy looking else wear.”
“There was easy and seamless communication sharing important information on insurance, car model, trim, year, VIN, and then setting up an appointment.”
“Worked with my insurance company to move my claim to their company from a different company that I felt was not being totally transparent with me.”
People customers mention
Lauren54 reviews
Ryan48 reviews
Steve38 reviews
Shon32 reviews
Gabby25 reviews
Matt22 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Ryan was polite, knowledgeable, and very easy to work with. Highly recommend.
Price assessment: Reasonable price
Services: Window installation
Repair wait time: 3–4 hr
Response from the owner · 12 hours ago
Beth, we're so glad to hear you had such a positive experience with our team member. Thank you for sharing your thoughts and for recommending Glass Doctor of Syracuse, NY. We truly appreciate your feedback and would be happy to help you again anytime!
Shonn Williams1 reviewiTotal number of Google reviews Shonn has written across all businesses on Google Maps, not just this one.
Great job fellas!! Thank you for being early ,efficient and clean.
Price assessment: Not sure
Services: Window installation
Repair wait time: 0–1 hr
Response from the owner · a day ago
We’re glad to hear everything went smoothly and that you appreciated our team's early arrival, efficiency, and attention to cleanliness. Thank you for your kind feedback and for choosing Glass Doctor of Syracuse, NY. We’d be happy to help you again in the future!
Timothy GoolLocal Guide · 38 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Mark Scerbo came right out to measure the windows for our replacement. What a thorough and personable guy!! Super good at what he does. And so considerate too! You won't regret using Mark and Glass Doctor!
Price assessment: Great price
Services: Window installation
Repair wait time: 1–2 hr
Response from the owner · a month ago
It is wonderful to hear how thorough, skilled, and considerate our team member was during your window measurement appointment. We truly appreciate your recommendation and the kind words about your experience with Glass Doctor of Syracuse, NY. Thank you for placing your trust in us, Timothy, and for sharing such a thoughtful review. We’d be glad to help with any future needs you may have!
Caroline Hendrick5 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Kory did a great job! He was efficient, polite, and the windshield is great! Hopefully, I won’t have to use your services again. If I do, I’ll use Glass Doctor! Thanks, Kory!
Price assessment: Reasonable price
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
We’re so glad the windshield replacement went smoothly for you and that everything was handled efficiently and with care. Thank you for sharing your experience and for your kind words about our team here at Glass Doctor of Syracuse, NY. We appreciate your trust, and if you ever need help again, you know where to find us!
Hayden Jones9 reviewsiTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
Had to replace glass on an oven door. Both Mary and Jessica were extremely helpful in getting the replacement glass. A great place to get glass.
Price assessment: Reasonable price
Services: Service not listed
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Hayden, we're so glad our team could assist you with your oven door replacement. Thank you for mentioning how helpful our staff was and for your kind feedback about Glass Doctor of Syracuse, NY. It's great to know you had a positive experience, and we appreciate you choosing us for your glass needs.
steve ribeiroLocal Guide · 12 reviewsiTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
Corey was GREAT to work with. He was very personable and thorough. Excellent tech!
Price assessment: Not sure
Services: Auto windshield repair
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
We're glad to hear everything went so well and that our team member made the experience personable and thorough for you. Thank you for sharing your positive feedback and for choosing Glass Doctor of Syracuse, NY. We appreciate your trust and would be happy to help again in the future!
Bill CupoliLocal Guide · 22 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
The customer service was fantastic! I was able to get my glass replaced the same day!
The tech did a nice job with the installation, it was neat and clean.
Price assessment: Great price
Services: Auto rear window replacement
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Hearing that you received such prompt, same-day service and that the installation was handled so neatly means a lot to us. Thank you for sharing your experience, and we're glad you found both our customer service and technician's work outstanding. We appreciate you choosing Glass Doctor of Syracuse, NY and hope you'll come to us again if you ever need help in the future!
Chris1 reviewiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Worked with my insurance company to move my claim to their company from a different company that I felt was not being totally transparent with me.
Price assessment: Great price
Services: Auto windshield repair
Repair wait time: 2–3 hr
Response from the owner · a week ago
Chris, your feedback means a lot to us. We're glad we could help transfer your claim smoothly and provide clarity during the process. Thank you for choosing Glass Doctor of Syracuse, NY and for taking the time to share your experience. If you ever need assistance again, we’d be happy to help.
Robin Hamblin3 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Had a the glass of a double hung vinyl window replaced. The top window had become foggy and opaque and the bottom had a huge crack across the middle. It looks like a brand new window!
Also had a window in the dining room window seat replaced. The previous owner had replaced the glass with okie I glass, which made sense at the time with little kids sitting on the window seat, etc. Fast forward 35 years, the plexi glass is not as clear and it does not seem to keep out the cold and wind like glass.
The replacement is beautiful. Looks like a whole new window. And the best part is that the technician showed me how to take apart and put together the window so I can repaint and wash the windows inside and out next spring. And to think, we almost replaced these beautiful original windows. Glass Doctor technicians did a great job for a tenth of the price to replace the whole window.
Price assessment: Great price
Services: Glass installation
Repair wait time: 2–3 hr
Response from the owner · a week ago
It is wonderful to hear how satisfied you are with your newly replaced windows, Robin. We are glad the updates made such a big difference in both appearance and comfort, and that our technician could walk you through how to care for your windows going forward. Thank you for sharing your experience and for choosing Glass Doctor of Syracuse, NY. We appreciate your kind words!
jeanne bergquist4 reviewsiTotal number of Google reviews jeanne has written across all businesses on Google Maps, not just this one.
Replaced a broken window pane on a French interior door. A perfect job, you can’t see that it is any different from the original!
Price assessment: Reasonable price
Services: Glass installation
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
It is wonderful to hear that the replacement on your French door looks seamless and matches the original perfectly. Thank you for sharing your experience with Glass Doctor of Syracuse, NY. We really appreciate your feedback and are glad you are pleased with the result.
