Glass Pros LLC holds a 5.0 rating from 278 reviews, with the owner responding to every comment. Customers frequently cite affordable pricing, punctual scheduling, and clear communication regarding services like shower doors, auto glass, and window replacements. Positive feedback highlights professional installation and responsive office staff who accommodate tight timelines. However, a recurring criticism involves missed appointments and lack of updates, where customers waited for hours before being informed the service would not occur.
Google rating: 5.0 out of 5 from 278 reviews (98% five-star).
Reviews on this page: 278 Google reviews (262 with written comments, 32 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Auto Glass Repair serving Moore, Oklahoma.
Data from Google, last updated November 2, 2026.
Star ratings
278 Google reviews we collected
5.0of 5
5 stars27398%
4 stars31%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 262 written reviews
99%praise
Praise58499%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response13122%
Staff & attitude13022%
Quality & results11519%
Price & value9616%
Would recommend9115%
Communication183%
Honesty & trust112%
What customers talk about
We read 262 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Once the glass arrived, it was installed in a timely and professional manner.”
“Devon and Jerrad were very professional and did a great job installing my shower door and pony wall glass.”
“Devon and Jason A did a fantastic job on the installation!”
“This is terrible.”
“The customer service was outstanding, price was reasonable and the repair was excellent.”
“All the other companies I called, were rude and way too expensive.”
“Donny was amazing fast & friendly service I highly recommend”
“Exceptional experience with scheduling, cost, communication and customer service.”
“They were knowledgeable and honest about what kind of repair it needed.”
People customers mention
Norman12 reviews
Richard11 reviews
Lauren9 reviews
Devon8 reviews
Joe8 reviews
Brandon7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great company to work with! Needed shower doors installed and couldn't be happier with the price, service and installation. Communication was easy. Devon and Jason A did a fantastic job on the installation!
Response from the owner · a week ago
Thank you so much for your kind words! We are thrilled to hear that Devon and Jason provided you with an excellent experience. Our entire team strives for excellence, and we truly appreciate you choosing Glass Pros LLC.
W
Wesley Jones4 reviewsiTotal number of Google reviews Wesley has written across all businesses on Google Maps, not just this one.
Thank you for taking the time to review our business, We are so grateful you chose us for your glass needs. Dont hesitate to reach out in the future if you need anything!
G
Ginger Reichel2 reviewsiTotal number of Google reviews Ginger has written across all businesses on Google Maps, not just this one.
Devon and Jerrad were very professional and did a great job installing my shower door and pony wall glass. They explained the cleaning process clearly. I’m very happy with their work. The glass looks great in my updated bathroom.
Response from the owner · a month ago
Thank you for your kind review, Ginger. We are thrilled to hear that you are pleased with the work Devon and Jerrad performed on your shower door and glass installation. We appreciate you choosing Glass Pros LLC and taking the time to share your positive experience.
B
Belinda JainLocal Guide · 34 reviewsiTotal number of Google reviews Belinda has written across all businesses on Google Maps, not just this one.
Awesome place to get a car window repair! Great people and fast and affordable! Highly recommend!
Response from the owner · a month ago
Thank you for visiting us yesterday. It was a pleasure to assist you with your windshield repair, and we truly appreciate your business. We are glad our team could provide you with a positive experience!
S
S. Mendoza5 reviewsiTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Once the glass arrived, it was installed in a timely and professional manner. Zachary did an excellent job of installing, cleaning and wrapping up the project. I appreciated his professionalism and extreme politeness. Meagan at the office did an incredible of calming my nerves as we got through the process of committing to the job and paying for the project. Richard, Rachel, Lauren and Devon, Thank You all for being a part of the project.
Response from the owner · a month ago
Dear S. Mendoza, thank you so much for taking the time to write this review about our team! We strive everyday for our customers to remember us by our excellent customer service, and we are thrilled that Zachary, Meagan, Richard, Rachel, Lauren, and Devon provided you with such a professional experience. We truly appreciate your kind words and are glad we could complete your project to your satisfaction. We look forward to serving you again in the future!
C
Calvin Smith9 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
I called them and they fit me in immediately. Took no time to order what was needed. They installed the glass and cleaned up the broken glass and everything. I was so impressed by the professionalism of everyone involved . What a great team of professionals all around. Thank you all for everything
Response from the owner · 2 months ago
Dear Calvin, thank you for your kind words. We are pleased to hear that our team was able to assist you promptly and provide professional service. We truly appreciate your business and remain available should you require any further assistance in the future.
B
Beth Jane6 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
For paying almost 2k for a new door installation this is disappointing and sickening. We’ve expressed our concerns about water damage from a previous door and this new door is even worse. This is terrible.
Response from the owner · 2 months ago
Dear Miranda,
Please accept our sincere apologies for the issues you have encountered with your recent door installation. We hold our workmanship to the highest standards, and we are committed to ensuring your complete satisfaction.
We would like to send a team to your property as soon as possible to inspect the installation and resolve these concerns. Please do not hesitate to contact our office directly so that we may coordinate a convenient time for this follow-up visit. We stand behind our work 100% and will ensure this matter is addressed to your full satisfaction.
K
K. Shifflett4 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
