Google reviewers rate Gloss & Glow Luxury Nail Spa 4.8 out of 5 based on 287 reviews. Positive feedback highlights detailed attention to manicures and pedicures, clean facilities, reasonable pricing, and clear communication regarding nail shape and color preferences. Recurring negative themes involve long wait times for walk-in clients, perceived rushed service, and instances of poor polish longevity or incomplete cuticle care.
Google rating: 4.8 out of 5 from 287 reviews (91% five-star).
Reviews on this page: 287 Google reviews (224 with written comments, 62 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 24, 2026.
Service: Nail Salon serving Tucson, Arizona.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
287 reviews on Google
5★261
4★7
3★3
2★6
1★10
Reviews from Google, shown as published (original wording, unedited).
ND
Nichole DeNardoLocal Guide · 113 reviews
★★★★★
Found my new favorite pedicure spot! This place just opened up, and the service is hands-down the best I’ve received in years.
The attention to detail is outstanding. They carefully check in at every step—making sure you like your nail cut, shape, and color—and the massage was amazing. The staff is welcoming, prices are great, and communication was super easy and clear. They treat you like a valued customer instead of rushing you out for the next appointment. Highly recommend!
I absolutely love this nail salon, and Merrick is truly the best! He is incredibly talented, meticulous, and takes so much pride in his work. My nails always look beautiful, and his attention to detail is unmatched.. It’s always a great experience from start to finish. If you’re looking for someone who genuinely cares about his clients and delivers gorgeous results every time, Merrick is your guy! I can’t recommend him enough! ❤️
My service itself was good and I’m content with how my pedicure turned out. However, the customer service was lacking. We walked in without an appointment, knowing we would have to wait a little bit and we were ok with that. We were told it would be about a 20 minute wait and we got seated and nobody checked in with us for the next 45 minutes until I had to ask if there was an update with the time. The woman responded, “you guys were walk ins” -which we knew but it had been way longer than 20 minutes. We were waiting for an hour until somebody came to us and turned on the water. Then right as my pedicure started the same woman came over to the lady doing my nails and told her that her next client is already waiting which made her rush the pedicure. The pedicure itself took less than half the time we waited, but the thing is, we didn’t mind waiting- it’s just nobody came to check in or update us.
