Customers frequently praise technicians for being punctual, thorough, and knowledgeable during services addressing issues like mosquitoes, mice, and bees. Recurring themes highlight friendly communication and professional conduct, with many reviewers expressing satisfaction with the effectiveness of treatments. However, low-star reviews cite patterns of unresolved pest problems, billing disputes, and scheduling errors, including instances of missed appointments and perceived upselling practices.
Google rating: 4.9 out of 5 from 3,528 reviews (94% five-star).
Reviews on this page: 3,528 Google reviews (2,561 with written comments, 18 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 1, 2026.
Service: Rodent Control serving Concord, North Carolina.
Data from Google, last updated November 2, 2026.
Star ratings
3,528 Google reviews we collected
4.9of 5
5 stars3,31894%
4 stars1083%
3 stars130%
2 stars160%
1 star732%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,10498%
Complaints742%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,52737%
Quality & results1,00824%
Speed & response62415%
Communication46311%
Would recommend3849%
Price & value1032%
Honesty & trust692%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely thorough, super friendly, and extremely knowledgeable and helpful when I had questions regarding possibly upgrading my package to dea…”
“Their new implementation of AI for scheduling is not helpful and makes errors.”
“Terikus Powell did an excellent job servicing our home and outside the property yesterday.”
“This month (which was to be my last in person service before I would renew for another year), was beyond terrible and that is why I am writing this review.”
“Deangelo was communicative, punctual, extremely courteous, and exceptionally proficient throughout the entire process!”
“Scheduled online appointment, received verification x2; no call, no show.”
“…cked the garage, and other common entry points, and took the time to explain how things like settling foundations and small gaps can become issues ove…”
“She did not explain the services that are available, and when I called back they had gone for the day before closing time I would say strike 3 and your out.”
“I highly recommend him, he was a pleasure to speak with and gets the job!”
“I DO NOT RECOMMEND ANYONE SERVICE WITH THEM THEY ARE ALL ABOUT MONEY !”
“…d their services to anyone who is looking for great service at a very reasonable price!…”
“…ount it was once but the last month of my services after a year they overcharge my card placed my account in the negatives and refused to give me a re…”
“…s from two major surgeries, having such a prompt, compassionate, and reliable team come to my rescue meant more than I can express.…”
“I don't appreciate the shady sales trickery and the quality of their services has noticeably declined over the 3-ish years I've had them.”
People customers mention
Carrington46 reviews
Steven36 reviews
Tee27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
N
Nicole Anzalone SloatLocal Guide · 21 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Terikus Powell did an excellent job servicing our home and outside the property yesterday. He was extremely thorough, super friendly, and extremely knowledgeable and helpful when I had questions regarding possibly upgrading my package to deal with seasonal issues with mosquitoes due to living in a very wooded area. I highly recommend him, he was a pleasure to speak with and gets the job!
I've had nothing but phenomenal service from every technician that has come to our home since becoming a client with this company in 2023, I'd recommend this company, every technician and their services to anyone who is looking for great service at a very reasonable price!
Side note- I'm not sure how much the termite pricing is so that price may not fall into the category I have selected (our landlords took care of that for us due to it being something prior to us moving in, but this company took care of it for us! So far no issue since 😀)
Price assessment: Great price
Price: $40–60
Services: Termite extermination, General pest inspection
Pest type: Termites, Other
T
tapshira baldwin12 reviewsiTotal number of Google reviews tapshira has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful feedback! We take pride in providing thorough pest control solutions and excellent customer service. We'll keep working hard to exceed your expectations.
R
Rta “None” G5 reviewsiTotal number of Google reviews Rta has written across all businesses on Google Maps, not just this one.
We're grateful you took the time to share your experience. Our team is committed to protecting homes and businesses from pests, and we're glad we could help.
B
bradley hovis5 reviewsiTotal number of Google reviews bradley has written across all businesses on Google Maps, not just this one.
Christian came out today for a mice issue today that go forth has been TRYING to resolve for months. Christian was by far the most knowledgeable and trust worthy we have had. I would request him every time but unfortunately they up sale a charge to request. So much for best for the customer. Keep up the good work Christian we appreciate you! 5 stars for Christian.
Price assessment: Not sure
Price: $40–60
Services: Rodent extermination
Pest type: Other
Response from the owner · 5 months ago
We're grateful you took the time to share your experience. Our team is committed to protecting homes and businesses from pests, and we're glad we could help.
Y
Yvonne Barger4 reviewsiTotal number of Google reviews Yvonne has written across all businesses on Google Maps, not just this one.
Deangelo was communicative, punctual, extremely courteous, and exceptionally proficient throughout the entire process! Could not have gone better thanks to his character and professionalism!
As always, thank you so much for a job well done!
T
Toni WhiteLocal Guide · 19 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Christian did a great job really appreciate the time he spent allowing me to ask questions that I had. Very pleasant to talk to. I would highly recommend him. He was very thorough, courteous and professional.
Price assessment: Reasonable price
Price: $20–40
Services: Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection
Positive: Professionalism
Services: General pest inspection
Pest type: Ants, Termites
M
Mollie M7 reviewsiTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
Tee was professional and informative. He was respectful to me, my home, and my family and made me feel at ease. He was by far one of the best techs I've interacted with. I highly recommend Go Forth and Tee's services!
Price assessment: Reasonable price
Response from the owner · 3 months ago
We're delighted to hear about your positive experience! Your trust in Go-Forth motivates us to maintain our high standards of pest control service.
