Google reviewers rate the service 4.9 out of 5 based on 353 reviews, with the owner responding to 91% of them. Customers frequently praise the thoroughness of the cleaning, punctuality, and the use of eco-friendly products that are safe for pets. However, several low-star reviews cite significant issues with scheduling reliability, including late arrivals, cancellations, and a lack of proactive communication regarding appointment confirmations.
Google rating: 4.9 out of 5 from 353 reviews (97% five-star).
Reviews on this page: 353 Google reviews (334 with written comments, 4 with photos).
Owner responses: the business replied to 91% of reviews.
Going GreenHouse is not a company that I can recommend in good conscience.
They used to notify us with a text message a few days before our appointment, but after we skipped two cleanings, in part because we were unhappy with the service given the high price, they stopped notifying us in the same manner through a text message a couple days before the service and instead chose to notify us only by email. This change in practice was disappointing.
Further, when we canceled the cleaning and the service a day before the cleaning, Going Greenhouse violated its own policy by charging us 100% of the cleaning fee instead of the 50% their own policy says they charge for cancellations within 48 hours. Under their own policy (which they never presented us with or required us to sign) they can only charge a 100% fee for same day cancellations.
So far they have refused to refund us the over charge.
Response from the owner · 3 weeks ago
Adam, we’re sorry this experience has left you dissatisfied, but we feel it’s important to clarify a few points.
Your October 5 appointment was confirmed by text during our September 17 conversation, and an email reminder was sent seven days before the service. Our cancellation policy was discussed during onboarding, included in your welcome email, and provided with every service confirmation.
Throughout your time with us, we extended flexibility with cancellations and skipped services, including honoring biweekly pricing when nearly a month passed between cleanings.
Regarding the cancellation fee, we have since refunded 50% of the charge in good faith, consistent with our policy for cancellations made within 48 hours. We appreciate the opportunity to clarify and resolve that discrepancy.
Our cancellation policy exists to protect our team’s scheduled time and income while ensuring fairness to our other clients.
Our goal has always been to provide a five-star cleaning and customer service experience and to earn our clients’ continued business, time after time. While we understand your frustration, we respectfully disagree that enforcing a longstanding, consistently communicated policy is deceptive.
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Carol Moffett4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Martin and Clara did a very good job cleaning my house. They are thorough, timely and very pleasant. I would recommend them to anyone.
Price assessment: Reasonable price
Price: $300–350
Services: General housekeeping
Response from the owner · 3 weeks ago
Thank you for the sparkling review regarding your monthly house cleaning services, Debbie! We are pleased to hear that Martin and Clara did a great job!
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Eduardo Vasquez6 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
I’m genuinely impressed with the level of care and attention to detail. Everything was left feeling fresh, spotless, and beautifully put together—not just “clean,” but truly cared for. The little details made such a difference, and the whole experience felt professional, easy, and welcoming. I would absolutely recommend Lorien to anyone who wants their home cleaned with real pride and attention to detail.
Price assessment: Reasonable price
Services: Office & workplace cleaning, Standard cleaning
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Roberto Carrillo5 reviewsiTotal number of Google reviews Roberto has written across all businesses on Google Maps, not just this one.
Great cleaning service! Everything was cleaned thoroughly, left fresh, and looked amazing. Lorien is professional, friendly, and reliable. I'd definitely recommend her!
Price assessment: Reasonable price
Services: Office & workplace cleaning
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Kieya1 reviewiTotal number of Google reviews Kieya has written across all businesses on Google Maps, not just this one.
Martin from Going Green serviced our home yesterday and did a fantastic job! Appreciate the attention to detail. House looks and smells amazing.
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · Edited a year ago
Thank you so much for your amazing 5-star review, Brock! Mandy was delighted to hear that you were pleased with the professional housecleaning service she provided for you! We truly appreciate your kind words and support and always look forward to making your home sparkle and shine!
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Kate Marner10 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Thank you for your review, Kate! At Going GreenHouse Cleaning Services, we second that notion when it comes to Rachelle! Our professional house cleaning clients love the care and attention she gives them each and every time! We'll make sure that she knows that you care too! We hope it does nothing but get even better from here! Thank you for trusting us!
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Rob z1 reviewiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Lorien provides an exceptional cleaning experience. Her attention to detail is impeccable, and my home always feels beautifully refreshed and spotless. I love that she uses eco-friendly products, creating a clean that’s both luxurious and healthy. Professional, reliable, and truly passionate about her work—I highly recommend Lorien to anyone looking for top-tier service.
