Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
Customers consistently praise the shop for honest pricing, transparent communication, and efficient service on repairs and vehicle purchases. Reviewers highlight quick turnaround times, helpful staff who explain issues clearly, and a willingness to assist with emergencies or minor fixes without unnecessary upselling. The primary criticism involves dissatisfaction with customer service during car buying experiences, though this negative sentiment appears in only a small fraction of the total feedback.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
29 Google reviews we collected
Phrases our text analysis found in 26 written reviews
How often each topic comes up in the written reviews
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would definitely recommend this business and will absolutely be coming back in the future”
“He kindly scanned my car for codes at no charge and gave me helpful advice.”
“…o answer all the questions and let us go through the car with no rush great deal and highly recommend them to anyone looking for a reliable used car.…”
“…et it done quick, l highly recommend, straight to the point, and good quality service done fast, this is the only shop I will be going to from now on,…”
“Worst customer service… won’t be going back don’t recommend buying a car here”
“I really appreciated the honesty and willingness to help, especially on a day they didn’t even need to be open.”
“Not only did Shakir and Leo help me out immediately, they did a full diagnostic ensuring they got down to the root cause of my problem, they explained…”
“…gnostic ensuring they got down to the root cause of my problem, they explained in great detail as they were working along.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent service totally rely Chris. I went in for a belt replacement. I was able to fix my day to come in and time and I was only sitting there for 20 minutes. Highly recommend And as a bonus, they do mobile service they came To my home and fixed my riding lawnmower. 10 out of 10 service
I had a great experience with this shop. I stopped by on a Sunday, even though they were officially closed, and the owner was there and still took the time to come out and look at my vehicle. He kindly scanned my car for codes at no charge and gave me helpful advice. I really appreciated the honesty and willingness…
Awesome guys! Really respectable business. Truck broke down in front of their shop, they took the time to work on it right then and there. Never had been there before. I thought it was going to be something big but they helped and found out it was a simple fix hardly charged me anything for how much time it…
This place good they make sure everything ok with your car great customer service this my 1st time here and I will be coming back here every time
Came in with an emergency! Not only did Shakir and Leo help me out immediately, they did a full diagnostic ensuring they got down to the root cause of my problem, they explained in great detail as they were working along. Not once did they make me feel bad for not understanding too much about the mechanics of my…
Just got my car and I couldn’t be happier! The price was great, and the whole process was smooth from start to finish. He was honest, helpful, and made sure we had all the information we needed. I really appreciate how straightforward and transparent everything was — definitely recommend! Thank you Shakil!!!
4.9 ★★★★★ 29 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service totally rely Chris. I went in for a belt replacement. I was able to fix my day to come in and time and I was only sitting there for 20 minutes. Highly recommend And as a bonus, they do mobile service they came To my home and fixed my riding lawnmower. 10 out of 10 service
Great work, Pricing and services .
I had a great experience with this shop. I stopped by on a Sunday, even though they were officially closed, and the owner was there and still took the time to come out and look at my vehicle. He kindly scanned my car for codes at no charge and gave me helpful advice. I really appreciated the honesty and willingness to help, especially on a day they didn’t even need to be open. I would definitely recommend this business and will absolutely be coming back in the future
Awesome guys! Really respectable business. Truck broke down in front of their shop, they took the time to work on it right then and there. Never had been there before. I thought it was going to be something big but they helped and found out it was a simple fix hardly charged me anything for how much time it took. Thank you Golden State Automotive. If I ever have car problems in the area I will for sure bring it back to them.
This place good they make sure everything ok with your car great customer service this my 1st time here and I will be coming back here every time
Thank you, Agustin! I'm glad to hear that you had a great experience with us and appreciated our customer service. We look forward to serving you again in the future!
Worst customer service… won’t be going back don’t recommend buying a car here
We’re sorry to hear about your experience. We want to make sure this concern is addressed correctly. Our business shares the building with two other dealerships, and sometimes reviews can get mixed up. If you’d like, please reach out to us directly so we can confirm if this happened with us and, if so, make it right.
Came in with an emergency! Not only did Shakir and Leo help me out immediately, they did a full diagnostic ensuring they got down to the root cause of my problem, they explained in great detail as they were working along. Not once did they make me feel bad for not understanding too much about the mechanics of my issue, became a life long future customer with a visit. Extremely helpful and amazing professionalism.
Thank you, Diego! I'm glad to hear that ShakiL and Leo were able to assist you promptly and thoroughly. We aim to ensure our customers feel informed and supported. We look forward to serving you in the future!
Just got my car and I couldn’t be happier! The price was great, and the whole process was smooth from start to finish. He was honest, helpful, and made sure we had all the information we needed. I really appreciate how straightforward and transparent everything was — definitely recommend! Thank you Shakil!!!
Highly recommend them for your used car purchase.Shakil the sale person help us out and we are very happy with are purchase here he took his time to answer all the questions and let us go through the car with no rush great deal and highly recommend them to anyone looking for a reliable used car.
Friendly, fast, cheap
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Analyzing 7,571,1867.6M ReviewsFor 21,33921.3K Experts
