Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Google reviewers rate Golden State Transportation 4.6 out of 5 based on 20 reviews, with the owner responding to 80% of them. Customers frequently cite punctuality, clean vehicles, and responsive communication for airport transfers, wine tours, and corporate events. However, low-star reviews highlight instances of drivers arriving late or failing to show up, particularly for rides arranged through third-party insurance companies.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
20 Google reviews we collected
Phrases our text analysis found in 20 written reviews
How often each topic comes up in the written reviews
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Francisco very knowledgeable expert in wine tours took us few nice wineries.”
“Great service very responsive in quick communications and booking.”
“Our driver “Francisco” was on time for our pick up and was surprised to have him once again for our return.”
“Excellent service, on time, great customer service, very reliable.”
“They are always on time, friendly, and easy to work with.”
“If you’re in need of transportation, look no further.”
“Very punctual, reasonably priced and professional.”
praise complaint · found by our text analysis, Google review wording unchanged.
What’s a wonderful company. Order a limo service wine tour and from beginning till the end of my trip was great. Francisco very knowledgeable expert in wine tours took us few nice wineries. Great and friendly professional driver .
If you’re in need of transportation, look no further. Golden State Transportation is your best bet. From my initial reservation to our actual driver meeting and transporting us to our destination. Clean cars, safe driving and a friendly driver. Our driver “Francisco” was on time for our pick up and was…
They are horrible. Of the 7 rides set up by our insurance company, to they were late to 3 & didn't show for 3 of them. Lyft or Ubers had to be called after over an hour of waiting. And on one occasion they did nothing to help.
Ozzy was fabulous. We used him to pick us up at home, with an infant and car seat, and return pick up at OAK. He was on-time, friendly, and helpful. We will definitely use Golden State again
I honestly thought I'd already rated this company. We have used Golden State Transportation many time for rides to and from SFO and OAK. Our experiences have all been great and with no issues. One time, after making my online reservation, they called to confirm if I might want to leave a bit earlier, in case if…
I use Golden State Transportation over two years between SFO and my home Danville. Great service very responsive in quick communications and booking. Always head of schedule by my door waiting for me. Drivers friendly and easy to work with and very helpful in my carryon. I hear they will service for Napa Valley winery too.
4.6 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
What’s a wonderful company. Order a limo service wine tour and from beginning till the end of my trip was great. Francisco very knowledgeable expert in wine tours took us few nice wineries. Great and friendly professional driver .
If you’re in need of transportation, look no further. Golden State Transportation is your best bet. From my initial reservation to our actual driver meeting and transporting us to our destination. Clean cars, safe driving and a friendly driver. Our driver “Francisco” was on time for our pick up and was surprised to have him once again for our return. VERY satisfied with “Francisco”. Friendly, helpful with our luggage and a safe driver with a very clean car. A very pleasant ride from Walnut Creek to downtown San Francisco and return. We were kept well informed by Mikhail of our reservations and pick up date and time to confirm . GREAT customer service. Thank Francisco and Mikhail for a job well done.
Thank you for the kind words about our drivers and our company. We always strive to provide great customer service to our clients. I will definitely pass on your message to your drivers Francisco. Again, thank you for the warm compliments, it was a such a pleasure to read your review
They are horrible. Of the 7 rides set up by our insurance company, to they were late to 3 & didn't show for 3 of them. Lyft or Ubers had to be called after over an hour of waiting. And on one occasion they did nothing to help.
Thank you for taking the time to share your feedback. However, we would like to clarify that we have no record of any calls or reservations from you in our system. We always confirm every scheduled ride by phone, text, or email, and without a confirmed reservation, we are unable to dispatch a vehicle. It appears there may be a misunderstanding or confusion with another company. We would be happy to review this matter further if you can provide the date, time, and the phone number that was used to make the alleged booking. Our priority is to provide reliable and professional service to every client, and we take such comments seriously. Thank you for your understanding.
Ozzy was fabulous. We used him to pick us up at home, with an infant and car seat, and return pick up at OAK. He was on-time, friendly, and helpful. We will definitely use Golden State again
Thank you for the kind words about our drivers and our company. We always strive to provide great customer service to our clients. I will definitely pass on your message to your drivers Ozzy. Again, thank you for the warm compliments, it was a such a pleasure to read your review.
I honestly thought I'd already rated this company. We have used Golden State Transportation many time for rides to and from SFO and OAK. Our experiences have all been great and with no issues. One time, after making my online reservation, they called to confirm if I might want to leave a bit earlier, in case if traffic issues. We did and there was an accident and traffic on our route. Anytime I need to book a ride, this is our go to company. Thanks!!
I use Golden State Transportation over two years between SFO and my home Danville. Great service very responsive in quick communications and booking. Always head of schedule by my door waiting for me. Drivers friendly and easy to work with and very helpful in my carryon. I hear they will service for Napa Valley winery too.
I have used Golden State Transportation several times for my trips to Napa and setting up VIP pick ups from the airport for guests and family whenever they arrive and the services they provided were outstanding and precise as it was scheduled. Enjoyed doing business with with 100% reliability. Till next trip, thank you for your impeccable service!
Thank you Raisa, we are happy that you enjoyed our service. See you guys on your next trip. Thank you again
I recently had the pleasure of using Golden State Transportation for a business trip, and I was thoroughly impressed with their exceptional service. From the moment I booked their service to the end of the ride, everything was seamless and effortless. 👍
Thank you Harish, we are happy that you enjoyed our service. See you guys on your next trip. Thank you again
My wife and I have used Golden State Transportation a couple of times, and will continue to use them. Very punctual, reasonably priced and professional. The driver's style of driving was smooth and he was really great conversationalist. Was impressed with the beautifully maintained cars and very clean. Definitely will use their service again.
Thank you Val for a great review and recommendation. We are glad to serve you anytime.
This is a great company to deal with. They are always on time, friendly, and easy to work with. It's hard to find that in this day and age, so very refreshing. I will use them going forward anytime I need a shuttle service.
Luba, thank you for sharing your experience. We are so glad to have the opportunity to contribute to your event.
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
