Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently cite prompt scheduling, same-day availability, and clear communication regarding repair options and costs. Technicians are described as knowledgeable and professional, often arriving with necessary parts to resolve issues like broken springs or opener malfunctions quickly. However, some reviewers noted that actual repair costs exceeded advertised online prices, and one customer reported that their door functioned better after a technician's visit.
Data from Google, last updated November 10, 2026.
262 Google reviews we collected
Phrases our text analysis found in 199 written reviews
How often each topic comes up in the written reviews
We read 199 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician was very nice and personable and handled the upgrade efficiently and professionally.”
“Fast great service 👍 tried someone else never got respond but these guys u will not be disappointed 100% amazing”
“He's always been prompt and courteous taking the time to thoroughly explain everything and answer any questions we have.”
“I had a technician from Sears come in and told me the previous guys had the brackets and some other stuff messed up.”
“Our technician Chris was friendly, explained our issue and the options we could consider for the repair and/or replacement.”
“I was very pleased with his repair and would highly recommend asking for him.”
“Excellent work completed by Chris , The repairs are of the highest quality at a fair price.”
“My technician was Marcus very friendly knowledgeable and honest.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 262 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Posting on behalf of my mother who had an old garage door upgraded by Good Guys. Technician was very nice and personable and handled the upgrade efficiently and professionally.
Our technician Chris was friendly, explained our issue and the options we could consider for the repair and/or replacement. Chris was awesome! He was a professional at every level. Cleaned up as though he was never there. Showed us how to use the new system. I've always appreciated the expertise of Sears techs and Chris is no exception. I always call Sears first!
Fast great service 👍 tried someone else never got respond but these guys u will not be disappointed 100% amazing
Excellent service by Chris today. Very prompt and knowledgeable person. Will definitely use this service again when needed
We've been working with Chris for over 10+ years on garage maintenance and repair. He's always been prompt and courteous taking the time to thoroughly explain everything and answer any questions we have. The most recent visit he replaced a broken spring which had us trapped as the door was too hard to lift. He also pointed out some cracked hinges that he was able to replace promptly. The whole job was done perfectly without a hitch. Looking forward to working with him in the future!
Excellent work completed by Chris , The repairs are of the highest quality at a fair price. I feel very confident with the professionalism and knowledge of the technician. My appointment was scheduled for the next day after I called around 2 pm , that was awesome !
Chris arrived within an hour of calling for service. He diagnosed our garage door issue, had parts for repairs, and was done within 45 minutes. He thoroughly cleaned up and left the garage door good as new.
Our garage door had been acting up for months until it finally gave out and would not open. We called Sears Garage doors and they had someone come out the same day. Chris did an amazing job and was super friendly and helpful when I had some questions. Would definitely recommend!!
JR showed up within the time they gave us. Went through the door and gave us all of our options and did the job promptly and very professionally. Thank you JR.
Great service and fast response by Adam the tech from sears garage doors
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts