Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts
Google reviewers rate Goodguys Tire & Auto Repair 4.8 out of 5 based on 876 reviews, with the owner responding to 76% of feedback. Customers frequently praise the shop for punctual service, transparent pricing, and clear communication regarding vehicle repairs and tire installations. However, some lower-rated reviews cite concerns about high diagnostic fees, incorrect parts installations, and unresponsiveness to phone calls or delayed service completion.
Data from Google, last updated November 2, 2026.
876 Google reviews we collected
Phrases our text analysis found in 681 written reviews
How often each topic comes up in the written reviews
We read 681 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Quick courteous and good at what they do never a bad experience with thee guys especially Javier he’s the best.”
“Great service & very nice definitely will be my "go to" shop 😀 thank you today however they were not friendly said.”
“Great service, Javier always comes through for my family!”
“Horrible customer service, rude staff, way over priced.”
“Needed snow tires for my truck and they took care of me with a fair price and prompt service.”
“I went in there for an oil change, and without even looking at my car, they tried to force me to get Synthetic, and to overcharge me on top of that.”
“I pulled in there told them my situation and they quickly found a wiper just one which I thought was amazing and got me back on the road.”
“The men that helped me out were very professional and honest they told me the truth about what was going on and weren't trying to bull shit me I will…”
“Do not trust these guys to do mechanical work, they will try to take advantage of you!”
“I had a great experience A+ services I would definitely recommend it great service the location on Ashland and Blackstone behind PetSmart and Walmart…”
“After over a decade of giving them my business, I cannot recommend this store anymore.”
“Got my van back on the road quickly and explained every step of the way.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 876 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service, Javier always comes through for my family!
Hi Mikey, thanks for the 5-star review! We're thrilled to hear Javier provided great service. We'll share your kind words with him. We're glad our auto repair keeps your family going!
Even though it took a couple days to get the part, they stayed in touch to keep me up-to-date. And very friendly.
Hi Deborah, we're sorry for the slight delay in getting your part. We're glad our team kept you updated and was so friendly. We appreciate your 5-star review for our auto repair service!
They gave me a great price and excellent service. I'm pleased with their work. Also, the employees were very kind and polite.
Hi Linda, thank you for your 5-star review! We're delighted you received a great price and excellent service. We'll be sure to share your kind words with our employees. We appreciate your business!
Excellent service as usual Javiar Goes above and beyond ! Thank you so much I appreciate all your help !!
Hi Nelda, thank you for your wonderful 5-star review! We're so happy to hear Javiar provided excellent service and went above and beyond. We'll be sure to share your appreciation with him. We truly value your business!
They did a great job and broke down providing prices .I had some follow up questions that the mechanic helped and showed me .
Thank you, James, for your wonderful 5-star review! We're thrilled our team did a great job explaining prices and that our mechanic was so helpful. We'll share your kind words with them. We appreciate you choosing Goodguys Tire & Auto Repair!
I've been going to these guys for many years. Best auto shop in the valley by far.
Thank you, Don! We're so glad to hear you've been a loyal customer for many years and consider us the best auto repair shop in the valley. Your kind words mean a lot!
They were super fast and efficient. The workers were friendly and detailed. Thank you!
Thank you, Elizabeth! We're thrilled to hear our team was fast, efficient, friendly, and detailed. We'll share your kind words with them. We appreciate you choosing Goodguys for your auto care needs!
Love your kindness
Hi Kimberlee, thank you for your wonderful 5-star review! We're so happy to hear you appreciated our kindness. Providing great auto repair with a friendly approach is what we aim for. We appreciate your support!
Best shop in town
Hi Ian, thank you for your wonderful feedback! We're thrilled you consider us the best auto repair shop in town. We appreciate your trust in Goodguys Tire & Auto Repair.
During a rain storm my windshield wiper came loose the first place I could reach with obscured vision from the rain was good guys. I pulled in there told them my situation and they quickly found a wiper just one which I thought was amazing and got me back on the road. I appreciate there empathy and effort to resolve the situation quickly. I am now considering going there for a repair I need on something else. Thank you. Good guys.
Hi Jannah, we're so glad we could help you quickly during the rainstorm! It's wonderful to hear our team's empathy and effort made a difference. We appreciate your kind words and look forward to assisting with any future auto repair needs.
Analyzing 7,340,9417.3M ReviewsFor 20,80520.8K Experts