Google reviewers rate GoodVets Montford 4.8 out of 5 based on 235 reviews, with the owner responding to 73% of them. Customers frequently praise the staff's friendliness, professionalism, and thorough communication regarding pet care, often noting the clean facilities and ability to accommodate same-day appointments. However, several low-star reviews criticize the practice for high pricing, perceived pressure to purchase expensive services or plans, and instances of misdiagnosis or appointment changes without consent.
Google rating: 4.8 out of 5 from 235 reviews (94% five-star).
Reviews on this page: 235 Google reviews (196 with written comments, 31 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 22, 2026.
Service: Pet Nutritionist serving Belmont, North Carolina.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
235 reviews on Google
5★222
4★1
3★1
2★2
1★9
Reviews from Google, shown as published (original wording, unedited).
JM
Jimmy Mott9 reviews
★★★★★
Everyone there is so nice and professional. They are always concerned with what's going on with your pet.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Hi, Jimmy. We appreciate the kind words and are glad we could provide you with a positive experience!
I was able to make a same day appointment for a nail trim. We were greeted when we came in. My fur baby was loved on and treated as one of their own. He loved all the attention. His nail trim went great. There were other pets inside the lobby before our appointment so to keep safe distance we enjoyed the clean fenced in area outside. He could be off leash and was able to explore around the patio area. There is also a selfie wall to take photos of your fur baby. I have received great customer service from the employees at this location.
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 2 months ago
Hi, Renee. We are thrilled to learn that you had a positive experience with us!
The vets here have always been awesome. Really make sure I understand what’s going on with my cat, really check up on him, etc. I’ve never had any issues. Only complaint would be that the new monthly plans are not very economical- it was basically cheaper to get the cheapest plan and add bloodwork than the senior plan. And a lot of the benefits for the highest plan didn’t apply for our situation. I just hope corporate doesn’t push this practice too hard for extra profit because I like the quality as it is now.
But overall, everyone at this location has been absolutely lovely.
I initially chose GoodVets because a friend recommended them. During our first few visits to the Montford location, our experience was excellent. My dog was about one year old when we started coming here, and we were very happy with the level of care and attention he received.
Over time, however, our experience changed. We were consistently assigned different veterinarians despite requesting the same veterinarian who had previously cared for my dog. The continuity of care that we valued was no longer there.
I also felt that my dog was not receiving the same level of interaction or thorough physical examination during his appointments. While I understand that every veterinarian has a different approach and that safety is always the priority, I couldn’t help but feel that my dog’s breed or size may have influenced how he was handled. My dog is very friendly with both people and other dogs, although he does get extremely anxious during veterinary visits.
Since he was a puppy, he has struggled with vaccines and becomes frightened even with minor procedures. Because of his separation anxiety, I explained that he does better with medication when necessary. Despite this, he was routinely taken to the back for vaccinations while wearing a muzzle, which made the experience even more stressful for both of us. I would have appreciated more discussion about alternative ways to make his visits less intimidating.
Another concern was that neutering was brought up during nearly every visit, even after we had explained that we were still considering our options. While I understand that veterinarians make recommendations based on medical guidelines, repeatedly revisiting the same discussion after we had already expressed our position became frustrating.
The reason I decided to write this review is because I recently tried to schedule an appointment so my dog could participate in swimming classes. I was surprised to learn that his medical record included a note stating that he “can be overprotective” of me. In my experience, that description does not accurately reflect his behavior. Like any dog, he can be cautious in certain situations, especially in stressful environments, but he is generally calm, friendly, and well-socialized.
Overall, I am disappointed because our experience started out so positively. I truly wanted to continue bringing my dog here, but the lack of consistency, communication, and what I feel was an inaccurate characterization of my dog’s behavior has led me to look elsewhere for his care. Unfortunately, based on my experience, I would not recommend GoodVets to other pet owners.
Let me start off by saying that I am absolutely disappointed in this practice. I have been taking my cat to this vet for the last 2 years and last I brought my fur baby around January of 2026, the doctor looked at his q tip and saw nothing and assumed there was no ear infection! Apparently they went to do an ear cytology which suspiciously and surprisingly didn’t take that long. I knew something wasn’t right. The doctors also tried to upsell me on their insurance membership plan and it felt like pushy salesmen. Completely uncalled for! I took my cat to another vet and they ran an ear cytology even though there was not much debris on the q tip and low and behold, my cat has a VERY severe ear infection, more severe on his left ear where there are rod shaped bacteria’s that have made their home in his ear. His right ear is also severe. Well my cat unfortunately is on steroids and a safe med short term to get his inflammation down before he gets out on the more dangerous med that could cause him to go deaf! Yeah! Don’t take your pets here PLEASE! If you care and love your fur babies do yourself a favor and take them somewhere else! I’m so glad I listened to my gut and intuition because I knew my baby wasn’t getting the best care. He is now treated like the wonderful precious child he is through another vet who is more thorough and extensive and I’m so blessed to have found them! Shame on you Montford!!!
Response from the owner · a year ago
Hi Lauren! Thanks for recently introducing us to Milo. We're so glad you were happy with your first visit to us and hope to see Milo again for his care!