Google reviewers for Goodwin Animal Hospital at Pike Road frequently praise the facility's friendliness, punctuality, and clear communication regarding pet care. Services such as veterinary exams, grooming, and boarding are often highlighted for their thoroughness and the staff's willingness to accommodate appointment requests. However, several low-star reviews criticize unexpected additional charges for tests and medications, with some customers reporting that billing amounts significantly exceeded initial estimates or that requested services were not properly executed.
Google rating: 4.8 out of 5 from 415 reviews (91% five-star).
Reviews on this page: 415 Google reviews (289 with written comments, 20 with photos).
Owner responses: the business replied to 30% of reviews.
Reviews from Google, shown as published (original wording, unedited).
RJ
R Jordan4 reviews
★★★★★
Super friendly and knowledgeable staff and veterinarians. Always willing to work with you on appointment times. We love Goodwin!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
We're thrilled to hear that you've had a positive experience with our staff and veterinarians. Your satisfaction is our top priority, and we're glad to know we've been able to accommodate your scheduling needs. Thank you for your kind words and for choosing us for your pet care needs!
The staff and vets at Goodwin Animal Hospital Pike Road are great are the best and my pets absolutely love it there!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
We're thrilled to hear that your pets enjoy their time with us and that our team has been able to provide such a positive experience. See you next time!
I love bringing my dog to Goodwin! We use them as a vet, groomer and daycare. Everyone knows us and takes great care of my girl. If I say “let’s go to daycare!” she runs to the car, I think that says it all!
Response from the owner · 3 days ago
We're so happy to hear that your dog loves her time with us for vet services, grooming, and daycare! Her excitement to visit is the best compliment we could receive!
Extremely professional staff. Environment was pleasant and clean. Even thought I had never been there before, they took care to schedule an appointment for a health certificate very quickly.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 days ago
Thank you! We're delighted to hear that our team provided a professional and welcoming environment for your visit. We look forward to seeing you and your pet again!
Goodwin has been literally (literally!) a life-saver for my boy Mercury! Their standard of care is exceptional; they’re compassionate, knowledgeable, and make us feel welcome and our dog loved! Our dog’s health has been far from easily managed at times, but they saw him through it, answered all of our questions, and never made us feel like a burden, even when we felt like we were. We are so grateful for the entire team at Goodwin Animal Hospital. It doesn’t get better than them.
Response from the owner · 3 days ago
Thank you for your heartfelt feedback! We're thrilled to have been there for Mercury and to provide the compassionate care you both deserve. It's wonderful to know you felt supported and welcomed by our team. We look forward to seeing you and Mercury again soon!
