Most customers praise the company for punctual arrivals, clear communication, and knowledgeable technicians who explain diagnostic findings. Reviews frequently highlight fast service times, competitive pricing, and the ability to handle specific appliance brands. However, a minority of low-star reviews criticize the online scheduling process, describing it as misleading and alleging that it leads to pressured sales calls without providing transparent upfront repair costs.
Google rating: 5.0 out of 5 from 367 reviews (99% five-star).
Reviews on this page: 366 Google reviews (299 with written comments, 3 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 24, 2026.
Service: Washing Machine Repair Service serving Denton, Texas.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
5.0
★★★★★
367 reviews on Google
5★361
4★3
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
BB
Byron BaileyLocal Guide · 66 reviews
★★★★★
Filled in my information online and pressed "get quote". Received instead sales call pressuring a paid service visit with no idea what the total repair bill could be. Deceptive advertising and information mining.
Price assessment: Not sure
Services: Refrigerator/freezer repair
Response from the owner · a month ago
I’m sorry that you’re unhappy but we don’t give quotes over the phone until we have the ability to diagnose the appliance. We do apply the service charge to the repair
The lady who took my service call was polite, listened to my appliance issues, and schedule the appointment as soon as she could. There was communication (via text) the entire process. Jeremy arrived on time and was upfront with the work that needed to be completed. He even let me watch the diagnostic device run its reports on his phone. I was able to see the issue from the report. While replacing the fan, it was discovered that the temperature gage went out...which was most likely why the fan went out...since the temperature gage was not included in the original quote, Jeremy just included the gage so the quote stayed the same. Very happy with the service I received and will be calling them in the future with any other appliance issues...hopefully, not any time soon though. ;)
Response from the owner · 4 months ago
Glad we could get your GE refrigerator up and running. I’m glad we made a fan out of you and like I always say whenever I finish “no offense but I hope I don’t see you soon, but we’ll be here if you need us.”
Very pleased with the service I received. Prompt!! So important to be on time! No gas leak detected, so that was resolved. Now to call him back to fix a problem I didn’t realize we had. I’m very confident he will be able to fix that.
This is the man to call when you have such issues, don’t waste your time calling people that show up late, don’t show up at all or give you the run around! he is honest and friendly. Very fair price. He was here when he said he would be.
