iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%68+43.2Reliability 28%45+12.7Replies to reviews 8%84+6.9Momentum penalty90−1Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 49 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 19%
4.7★★★★★62 Google reviews · 13 photos
92%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
13%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.7 out of 5 based on 62 reviews, with the owner responding to 97% of feedback. Clients frequently praise the attorneys for their professionalism, clear communication, and effectiveness in handling divorce and custody matters. However, several low-star reviews criticize the firm for high costs, unclear legal explanations, and instances of missed appointments or perceived lack of preparation.
Google rating: 4.7 out of 5 from 62 reviews (92% five-star).
Reviews on this page: 62 Google reviews (55 with written comments, 1 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Grace Legal Offices, PLLCDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grace Legal Offices, PLLC: 68/100 on this factor. Category median: 90.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grace Legal Offices, PLLC: 45/100 on this factor. Category median: 82.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grace Legal Offices, PLLC: 90/100 on this factor. Category median: 100.A
90
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grace Legal Offices, PLLC: 84/100 on this factor. Category median: 56.A
84
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
4.7of 5
5 stars5792%
4 stars12%
3 stars00%
2 stars00%
1 star46%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
93%praise
Praise8893%
Complaints77%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3133%
Would recommend2324%
Quality & results1213%
Communication1112%
Speed & response99%
Honesty & trust77%
Price & value22%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was dealing with an incredibly stressful custody and extreme safety situation, and she handled it with ultimate professionalism and care.”
“I would highly recommend them to anyone going through a difficult time like divorce.”
“I would never recommend this firm.”
“…onsive to all of my communications, always took time to clearly and thoroughly answer any and all questions that I had throughout the divorce and cust…”
“She listened to me, protected me and my child, fought for my child's safety, and achieved the exact result we needed and wanted.”
“They were incredibly responsive to all of my communications, always took time to clearly and thoroughly answer any and all questions that I had throug…”
“From the very first conversation, they were attentive, clear, and genuinely invested in helping me understand my legal options.”
“They charge per communication, sending vague emails so people have to reply to get clarification is shady.”
“Always asking for money overcharging me and doing nothing she took 6200$ from the escrow account in just 2 months without getting any output we were s…”
People customers mention
Kathleen8 reviews
Gadalla7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRandy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 16 hours ago★
Not clear in their communication. They used a word in English that has 3 different meanings in the legal context. They did not clarify which one they meant. Instead of owning their mistake they are making poor excuses. They are expensive and you get little value in return. Would advise against hiring them. Save your…
VVelibor1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Attorney Kathleen Gadalla is absolutely the best. I can’t recommend her enough. She is hands down the best family law attorney out there. I was dealing with an incredibly stressful custody and extreme safety situation, and she handled it with ultimate professionalism and care. She took care of everything. She…
NNathan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Although my case isn’t completed yet, I have been very satisfied with the Grace Legal staff and Kathleen Gadalla. They have been very professional. I would highly recommend them to anyone going through a difficult time like divorce.
BBethany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend the attorneys at Grace Legal Offices for matters related to family law. They were incredibly responsive to all of my communications, always took time to clearly and thoroughly answer any and all questions that I had throughout the divorce and custody processes, and were effective in helping me to…
RRyan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Easy to work with and absolutely no games played. If u are in a custody battle this is a great place to go. Lynette Carter did an amazing job. My life jus improved do to her efforts. Thank you to the whole team over there
DDalia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Working with these amazing girls have been such a blessing!!! I never had to worry about anything. They were always on top of everything, answered every question. They are amazing professionals and a pleasure to work with!!
Not clear in their communication. They used a word in English that has 3 different meanings in the legal context. They did not clarify which one they meant. Instead of owning their mistake they are making poor excuses. They are expensive and you get little value in return. Would advise against hiring them. Save your money and time. They should know better on clear and concise communication. They charge per communication, sending vague emails so people have to reply to get clarification is shady.
Response from the owner · 19 hours ago
Thank you for sharing your feedback. We are sorry to hear that you feel this way. Our office communicates in English; however, we recognize that legal terminology and procedures can sometimes be difficult to understand for those who do not work in the legal profession every day.
Because we speak in legal terms daily, certain explanations may seem straightforward to us but may require additional clarification for our clients. We always encourage clients to ask questions when something is unclear, as we cannot address confusion or concerns that have not been communicated to us. In your particular situation, you never told us you were confused, so we didn't have the opportunity to clarify things for you. We are more than happy to explain legal matters in everyday language.
As for the cost of legal representation, our fees reflect the time, knowledge, experience, and work required to handle legal matters. While we understand that legal services can be expensive, the value of legal representation is not always immediately apparent to someone unfamiliar with the work involved behind the scenes.
We take pride in the services we provide and remain committed to professional, thorough representation and open communication with our clients.
V
Velibor1 reviewiTotal number of Google reviews Velibor has written across all businesses on Google Maps, not just this one.
Attorney Kathleen Gadalla is absolutely the best. I can’t recommend her enough. She is hands down the best family law attorney out there. I was dealing with an incredibly stressful custody and extreme safety situation, and she handled it with ultimate professionalism and care. She took care of everything. She listened to me, protected me and my child, fought for my child's safety, and achieved the exact result we needed and wanted. If you want a lawyer who actually cares and gets things done, she is the absolute one. Thank you so much Mrs. Gadalla for everything!
Response from the owner · a month ago
Thank you so much for your heartfelt review. We’re incredibly grateful for your trust in Kathleen Gadalla and the Grace Legal team during such a difficult and stressful time. Kathleen is deeply committed to her clients and their families, and we’re so glad you felt heard, supported, and well represented throughout the process. We truly appreciate your recommendation and wish you and your family all the best moving forward.
N
Nathan T4 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Although my case isn’t completed yet, I have been very satisfied with the Grace Legal staff and Kathleen Gadalla. They have been very professional. I would highly recommend them to anyone going through a difficult time like divorce.
Response from the owner · a month ago
Thank you, Nathan, for your kind words and recommendation. We’re so glad to hear that Kathleen Gadalla and the Grace Legal team have provided you with professional and supportive service during this difficult time. We truly appreciate your trust in our team and will continue to be here for you throughout the process.
B
Bethany Garretson1 reviewiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Highly recommend the attorneys at Grace Legal Offices for matters related to family law. They were incredibly responsive to all of my communications, always took time to clearly and thoroughly answer any and all questions that I had throughout the divorce and custody processes, and were effective in helping me to obtain the desired outcomes for my somewhat complicated case. I would not hesitate to recommend them to anyone I know who is in need of these services.
Response from the owner · 2 months ago
Thank you, Bethany, for your thoughtful review and recommendation! We’re so glad our team could provide the responsiveness, clear guidance, and support you needed throughout your divorce and custody matters. It was a privilege to help you navigate your case and work toward a positive outcome. We truly appreciate your trust in Grace Legal Offices and wish you all the best moving forward!
R
Ryan Keller2 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Easy to work with and absolutely no games played. If u are in a custody battle this is a great place to go. Lynette Carter did an amazing job. My life jus improved do to her efforts. Thank you to the whole team over there
Response from the owner · 4 months ago
Thank you, Ryan, for taking the time to share your experience. We’re thrilled to hear that Lynette Carter and our team were able to help you through your custody matter with straightforward guidance and dedicated advocacy. Knowing that our efforts made such a positive impact on your life means a great deal to us. We truly appreciate your recommendation and wish you all the best moving forward!
D
Dalia Matos2 reviewsiTotal number of Google reviews Dalia has written across all businesses on Google Maps, not just this one.
Working with these amazing girls have been such a blessing!!! I never had to worry about anything. They were always on top of everything, answered every question. They are amazing professionals and a pleasure to work with!!
Response from the owner · 7 months ago
Thank you, Dalia! We truly appreciate your kind words. It means so much to hear that you felt supported and at ease throughout your experience. Our team takes great pride in staying on top of every detail and being available whenever our clients need us. We’re so glad we could be there for you, and we’re grateful for the opportunity to work with you!
K
Kirk Evans2 reviewsiTotal number of Google reviews Kirk has written across all businesses on Google Maps, not just this one.
I had an outstanding experience working with this Grace Legal Offices. From the very first conversation, they were attentive, clear, and genuinely invested in helping me understand my legal options. What stood out most was their combination of professionalism and humanity—they didn’t just handle the legal details; they made sure I felt supported throughout the entire process.
Communication was excellent. Every question was answered promptly, which always gave me a sense of confidence in the firm.
Most importantly, I felt like they truly cared about my outcome and about me as a person. That level of dedication is rare, and it made all the difference.
I would absolutely recommend their services to anyone looking for a knowledgeable, trustworthy, and compassionate law firm.
Response from the owner · 8 months ago
Thank you, Kirk, for your thoughtful and generous review. We’re truly grateful for the opportunity to work with you. Providing clear guidance, consistent communication, and genuine support is always our goal, and it means so much to know that you felt cared for throughout the process. Your recommendation is sincerely appreciated, and we wish you all the very best moving forward.
D
Dogmeat222 reviewsiTotal number of Google reviews Dogmeat22 has written across all businesses on Google Maps, not just this one.
100% Professional, they’ll get the job done, and let you know what is happening every step of the way. Very understanding, more than willing to explain things, and make time for me. I could not recommend them enough. No one likes having to go through the legal process but they made it as painless as possible. I will always be grateful for that.
Response from the owner · 8 months ago
Thank you for your 5-star review! We truly appreciate your kind words and trust. Keeping our clients informed, supported, and understood every step of the way is a top priority. We’re grateful to have guided you through the process and are honored by your recommendation.
G
Guru Dhungana1 reviewiTotal number of Google reviews Guru has written across all businesses on Google Maps, not just this one.
Our family had the pleasure of retaining Attorneys Gadalla and Buechner who fought so hard for us for many years. They filed several motions and attended several hearings. Ultimately, my case was dismissed!! I was charged with serious felonies but Attorney Gadalla and Buechner fought hard for me and got the best result possible. I am so happy with the outcome and how professional they were. I would highly recommend them. Best criminal attorneys out there!
Response from the owner · 9 months ago
Thank you, Guru, for your 5-star review! We’re truly grateful for your trust throughout such a challenging case. Attorneys Gadalla and Buechner are dedicated to fighting hard for every client, and we’re thrilled with the outcome. We appreciate your recommendation and wish you and your family all the best.
S
sujan oliLocal Guide · 12 reviewsiTotal number of Google reviews sujan has written across all businesses on Google Maps, not just this one.
Grace Legal assigned Attorney Lynette Carter to my case, and she was absolutely wonderful. She was kind, professional, and extremely helpful. The prep call before conciliation was very thorough and made me feel confident and well-prepared. Attorney Carter was patient, supportive, and truly cared about my case.
Grace Legal is highly professional, and I am very grateful for their support. I highly recommend both Grace Legal and Attorney Lynette Carter.
Response from the owner · 9 months ago
Thank you so much for your 5-star review! We’re thrilled to hear Attorney Lynette Carter provided such kind, thorough, and supportive guidance. Your confidence and peace of mind are always our priority. We truly appreciate your recommendation and are grateful you trusted Grace Legal Offices with your case.
