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Grand Grillin

Chicken restaurant · East Lansing, MI · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%61+38.8Reliability 28%54+15.2Replies to reviews 8%29+2.4Momentum penalty98−0.2Experts Score= 56Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.56SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 42 food trucksPosition by Experts Score among all companies we track in this category. · better than 22%
4.6 ★★★★★ 226 Google reviews · 24 photos
81%five-star reviews
4.61★last 12 monthsAverage stars on reviews from the last 12 months only.
8.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Oct 2026latest review

Grand Grillin at a glance

Google reviewers rate Grand Grillin 4.6 out of 5 based on 226 reviews, highlighting fresh chicken dishes, generous portions, and friendly staff. Customers appreciate the value, quick service, and family-friendly atmosphere with outdoor seating. Recurring criticisms include inconsistent food quality, such as bland or soggy items, and serving cold food, though the owner has responded to only 7% of feedback.

  • Google rating: 4.6 out of 5 from 226 reviews (81% five-star).
  • Reviews on this page: 226 Google reviews (175 with written comments, 17 with photos).
  • Owner responses: the business replied to 7% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Food Truck serving East Lansing, Michigan.

Data from Google, last updated October 28, 2026.

Score profile vs other food trucks

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction61Reliability54Craft & service–Value–Momentum98Replies to reviews29Satisfaction: 61 (median 76)Reliability: 54 (median 73)Momentum: 98 (median 100)Replies to reviews: 29 (median 35)
Grand GrillinFood Trucks median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Grillin: 61/100 on this factor. Category median: 76.B
61
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Grillin: 54/100 on this factor. Category median: 73.C
54
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Grillin: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grand Grillin: 29/100 on this factor. Category median: 35.D
29

Bar = this company · dark tick = category median.

Star ratings

226 Google reviews we collected

  • 5 stars18481%
  • 4 stars2210%
  • 3 stars63%
  • 2 stars63%
  • 1 star84%

Praise vs complaints

Phrases our text analysis found in 175 written reviews

  • Praise14598%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6343%
  • Speed & response2215%
  • Price & value2114%
  • Quality & results2014%
  • Would recommend1812%
  • Communication21%
  • Honesty & trust21%

What customers talk about

We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The Cesar Chicken Sandwich is an easy win - the pretzel bun was super soft, the chicken was nice and juicy, and the fries were well seasoned.”
  • “The service was quick, the food very good and generous fillings.”
  • “Vicki and her team are the best in town, accommodated my last minute event with delicious food and great value.”
  • “Stopped in with my daughter for some ice cream and had a great experience!”
  • “Would highly recommend to anyone traveling near by.”
  • “The woman that owns the restaurant is so kind and easy to talk to.”
  • “After my third visit to Grand Grillin, (this time with my kinda picky eater daughter) I can honestly say it is our new favorite!”

People customers mention

  • Chicken 6 reviews
  • Vicki 6 reviews
  • Philly 4 reviews
  • Zesty 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KathieLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Hidden gem for delicious chicken dishes and more. ( including ice cream station( Owner came by our table

Joshua1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★

I order from this place a lot and everytime it feels like the food gets a little worse. A little less dressing on the wrap, the wedges not as seasoned, and food just tasting more bland. The issue that really pushed me over the edge was the loaded potato soup I ordered. It was so watery and luke warm.

LauraLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Decided to try this place during the 517 week where they had a special wrap for 7.00. The service was quick, the food very good and generous fillings. Glad we gave it a try.

Kinsley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Grand Grillin has been on my list for a while and finally tried it today. The Cesar Chicken Sandwich is an easy win - the pretzel bun was super soft, the chicken was nice and juicy, and the fries were well seasoned. The Butter Pecan ice cream was also a good way to end the meal. Will definitely be back again

AmandaLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★

Food was good. Everyone was nice. It can be load if there are several people there. They offer outside dinning as well

SteveLocal Guide · 925 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Small porch outside is quaint but too near lake lansing road. Need shrubs or decorative fence.

Photos

Customer reviews

4.6 ★★★★★ 226 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kathie and Mike AustinLocal Guide · 54 reviewsTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hidden gem for delicious chicken dishes and more. ( including ice cream station( Owner came by our table

  • Order type: Dine in
  • Meal type: Dinner
  • Price per person: $10–20
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Joshua Blanton1 reviewTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I order from this place a lot and everytime it feels like the food gets a little worse. A little less dressing on the wrap, the wedges not as seasoned, and food just tasting more bland. The issue that really pushed me over the edge was the loaded potato soup I ordered. It was so watery and luke warm.

  • Order type: Delivery
Response from the owner · a week ago

Joshua, could I please get your email or phone number? This is extremely concerning to me, as I am the owner and take GREAT pride in serving quality food. Our email is [email protected]

Laura Rakowski-ColeLocal Guide · 86 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Decided to try this place during the 517 week where they had a special wrap for 7.00. The service was quick, the food very good and generous fillings. Glad we gave it a try.

Kinsley McNulty2 reviewsTotal number of Google reviews Kinsley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Grand Grillin has been on my list for a while and finally tried it today. The Cesar Chicken Sandwich is an easy win - the pretzel bun was super soft, the chicken was nice and juicy, and the fries were well seasoned. The Butter Pecan ice cream was also a good way to end the meal. Will definitely be back again

  • Noise level: Quiet, easy to talk
  • Group size: 1 person, 2 people, 3-4 people
  • Seating type: Indoor dining area, Outdoor patio / terrace
Amanda HLocal Guide · 100 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Food was good. Everyone was nice. It can be load if there are several people there. They offer outside dinning as well

  • Order type: Dine in
  • Meal type: Dinner
  • Price per person: $10–20
Steve SchoutenLocal Guide · 925 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Small porch outside is quaint but too near lake lansing road. Need shrubs or decorative fence.

  • Order type: Dine in
  • Meal type: Dinner
  • Noise level: Moderate noise
JL LNLocal Guide · 365 reviewsTotal number of Google reviews JL has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow, it's hard to find good food these days and even harder to find businesses with staff that are friendly. I called this place 25 mins to close and Hannah answered the phone. Was she exceptionally nice and welcomed me to come by even though they closed soon. She recommended the fiesta salad and their pita chips. Both which were very tasty and filling. Their homemade lemonade was excellent as well. I look forward to my second visit. Keep up the great work!

Andrew Stevens9 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stopped in with my daughter for some ice cream and had a great experience! The staff was super friendly, helpful, and welcoming. It's a very kid-friendly spot, and we will definitely be back.

  • Order type: Dine in
  • Group size: Suitable for all group sizes
  • Wait time: No wait
  • Seating type: Indoor dining area, Outdoor patio / terrace
  • Recommendation for vegetarians: Highly recommend
  • Vegetarian offerings: Large vegetarian selection
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Devon Harris9 reviewsTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Just tried this for the first time and it was absolutely delicious! Other restaurants in the area made me question if anything near me was any good but this place exceeded my expectations. Its simple but fresh and tasty food. Even the peach lemonade was phenomenal. I will definitely be back!

  • Order type: Take out
  • Meal type: Dinner
Simon BelisleLocal Guide · 19 reviewsTotal number of Google reviews Simon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great first experience! Very balanced flavors, great quality and value for the price, friendly staff, and very family friendly with puzzle inside and outdoor kids activities. All other patrons leaving were raving too! Do not miss the home made chips!

Response from the owner · 4 months ago

Thank you for taking the time to share your experience. We are so happy that you enjoyed our family-owned restaurant. Looking forward to serving you again soon

Grand Grillin on Google Maps →

Business details