Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Grand Limo & Car Service logo

Grand Limo & Car Service

Limousine service · Framingham, MA · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 15 wedding transportationPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 152 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
49%reviews answered by the owner
Oct 2026latest review
📞 Call (508) 918-5053Request a call backWebsite ↗

Grand Limo & Car Service at a glance

Customers consistently praise the punctuality, cleanliness, and professional communication of the drivers and staff. Reviews highlight the comfortable, well-maintained vehicles and the friendly, accommodating nature of the service for events like weddings and birthdays. With a perfect five-star average from one hundred fifty-two reviews, patrons describe the booking process as smooth and efficient. No recurring criticisms or low-star patterns appear in the provided excerpts, which exclusively contain positive feedback regarding the overall experience.

  • Google rating: 5.0 out of 5 from 152 reviews (99% five-star).
  • Reviews on this page: 152 Google reviews (127 with written comments, 8 with photos).
  • Owner responses: the business replied to 49% of reviews.
  • Most recent review: October 6, 2026.
  • Service: Vehicle serving Framingham, Massachusetts.

Data from Google, last updated October 25, 2026.

Score profile vs other wedding transportation

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability99Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 93)Reliability: 99 (median 89)Momentum: 100 (median 100)
Grand Limo & Car ServiceWedding Transportation median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grand Limo & Car Service: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grand Limo & Car Service: 99/100 on this factor. Category median: 89.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grand Limo & Car Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 27.–
–

Bar = this company · dark tick = category median.

Star ratings

152 Google reviews we collected

  • 5 stars15199%
  • 4 stars00%
  • 3 stars11%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 127 written reviews

  • Praise202100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7035%
  • Quality & results5025%
  • Would recommend3618%
  • Speed & response2110%
  • Price & value115%
  • Communication94%
  • Honesty & trust52%

What customers talk about

We read 127 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Such great service Mike was really helpful and nice”
  • “Great service - punctual and friendly, and very clean and comfortable limo.”
  • “I would absolutely recommend this limo company to anyone looking for reliable and high-quality transportation, and I will definitely be using their se…”
  • “They are on time ,very attentive to detais and well being of the passengers.”
  • “…he highway, took an alternate route and got them back home in a very reasonable time.…”
  • “The booking process was smooth and professional, communication was clear, and everything was handled very efficiently.”
  • “Reliable, professional, kind, and with you every step of the way during your hectic travels.”

People customers mention

  • Ayman 9 reviews
  • Mike 8 reviews
  • Boston 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Alison7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service - punctual and friendly, and very clean and comfortable limo. Thanks Mike!

Celeste2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a great experience with them ,vehicle it is clean ,service is awesome. They are on time ,very attentive to detais and well being of the passengers.

CandiceLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Hi highly recommend Grand Limo! They were extremely accommodating, professional and friendly! Our driver was so nice and helpful and made the ride fantastic!! The limo was clean and we had a bottle of champagne waiting for us! Thanks again!!

NLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve had great experiences with Grand Limo. Our driver has always been Ayman. He’s the best!

Gicelle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

5/5 Top-Notch Service and Stress-Free Experience! 👏🏼 ​I highly recommend this limo company! They were absolutely amazing to work with for our wedding. They arrived right on time, and the driver was incredibly friendly and professional, making the ride so enjoyable. ​What really blew me away was how easygoing and…

Ross1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The owner is honest and real. He was extremely helpful with the ins and outs of attending a concert at xfinity ctr and the challenges that come with transportation. The driver was friendly and helpful as well. Could not have been a smoother and more enjoyable experience

Compare with

Photos

Customer reviews

5.0 ★★★★★ 152 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Celeste PereiraLocal Guide · 12 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service ,on time ,very kind .vehicle clean and beautiful.

Response from the owner · a month ago

Thank you so much It was a pleasure serving you

Hannah Ronane9 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such great service Mike was really helpful and nice

rayner rodriguez2 reviewsTotal number of Google reviews rayner has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike is amazing

Alison Bihrle7 reviewsTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service - punctual and friendly, and very clean and comfortable limo. Thanks Mike!

Response from the owner · a month ago

Thank you so much We truly appreciate your kind review. It was a pleasure serving you

Celeste2 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a great experience with them ,vehicle it is clean ,service is awesome. They are on time ,very attentive to detais and well being of the passengers.

Response from the owner · a month ago

Thank you, Celeste! We’re glad you had a great experience. We appreciate your kind words and hope to see you again soon!

carlos malva4 reviewsTotal number of Google reviews carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top

Response from the owner · 2 months ago

Thank you

Candice RyanLocal Guide · 7 reviewsTotal number of Google reviews Candice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hi highly recommend Grand Limo! They were extremely accommodating, professional and friendly! Our driver was so nice and helpful and made the ride fantastic!! The limo was clean and we had a bottle of champagne waiting for us! Thanks again!!

Response from the owner · 2 months ago

Thank you very much

N SLocal Guide · 12 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve had great experiences with Grand Limo. Our driver has always been Ayman. He’s the best!

Response from the owner · 2 months ago

Thank you very much

Victoria Xavier1 reviewTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing driver!!!! Highly recommend! 🫶🏻

Response from the owner · 3 months ago

Thank you

Olivia Barbosa1 reviewTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice service!!!

Response from the owner · 3 months ago

Thank you

Grand Limo & Car Service on Google Maps →

Business details