Google reviewers rate Granny Nannies Home Care 4.9 out of 5 based on 30 reviews, noting the owner responds to all feedback. Clients frequently praise the punctuality, flexibility, and kindness of caregivers providing services like meal preparation, dementia care, and post-surgery assistance. Communication with management is described as responsive, while billing is considered transparent. One recurring criticism involves difficulty securing caregivers meeting specific requirements and instability caused by an independent contractor model that prevents consistent placement of the same aide.
Google rating: 4.9 out of 5 from 30 reviews (97% five-star).
Reviews on this page: 30 Google reviews (29 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 17, 2026.
Service: Nanny Service serving Phoenix, Arizona.
Data from Google, last updated November 13, 2026.
Star ratings
30 Google reviews we collected
4.9of 5
5 stars2997%
4 stars00%
3 stars00%
2 stars13%
1 star00%
Praise vs complaints
Phrases our text analysis found in 29 written reviews
100%praise
Praise48100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1531%
Speed & response919%
Would recommend919%
Quality & results510%
Honesty & trust510%
Communication36%
Price & value24%
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you need reliable and helpful home aides for your aging loved ones, Granny Nannies Home Care is a great choice!”
“The staff are kind and attentive, and the managers are very responsive to changing needs.”
“I recommend Granny Nannies, they really came thru for us in a pinch.”
“She did a great job helping my husband post-back surgery.”
“My scheduling requests and other office questions were always answered quickly and efficiently, and their billing is transparent and explained up front.”
“Also- Jeff followed up a few days later to check if I needed their services again.”
“Though I had contracted for their services and clearly owed them for the contracted period, they waived the administrative fee.”
People customers mention
Mom3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
If you need reliable and helpful home aides for your aging loved ones, Granny Nannies Home Care is a great choice! The staff are kind and attentive, and the managers are very responsive to changing needs. They did a fabulous job helping my elderly mother as she became less able to care for herself by preparing meals, doing laundry, helping with grocery shopping. The aides also went the extra mile in helping my mom realize when it was time to transition to assisted living. Their kindness and empathy helped to make that transition both timely and successful.
Response from the owner · 10 months ago
Thank you Brian! Granny NANNIES appreciates your kind words.
jason bjornstad3 reviewsiTotal number of Google reviews jason has written across all businesses on Google Maps, not just this one.
I recommend Granny Nannies, they really came thru for us in a pinch. The care taker was well qualified and seemed to really care about my mom (client).
Response from the owner · 11 months ago
Thank you, Jason! We appreciate your support.
Ann Kleppe5 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
It was easy to setup services with Granny nannies. Andrea was a caregiver for my mom and she did a wonderful job. She was kind and attentive to my moms needs. She was easily available.
Response from the owner · a year ago
Thank you Marta! It was our privilege to assist you in your time of need.
Tim Hopkins16 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Wonderful, efficient group of people. Caregiver Andrea was a wonderful help to me and my mother, and very experienced with dementia. My scheduling requests and other office questions were always answered quickly and efficiently, and their billing is transparent and explained up front. Furthermore, they have some of the best rates in town, and I really shopped around before choosing them. Highly recommend.
Response from the owner · 2 years ago
Thank you so much for your support. We appreciate it!
Bonnie Burnam2 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
Everyone from the office staff to the caregivers are incredibly friendly, and most of the caregivers are very hard workers. However, the company had a hard time finding caregivers who met just a few basic requirements even though prior to signing up we were advised it shouldn’t be a problem. It also functions more like an independent contractor model, so there was no stability in keeping the same caregiver (e.g., one took the job but didn’t have reliable transportation for doctor appointments even though we communicated in advance that this was a primary need, one didn’t want to stay on the job because they didn’t want one that involved a lot of transportation to appointments, another didn’t want to stay on the job due to the commute time). With each change, we had to train new caregivers, which was time consuming. So we’re trying out a company where the caregivers are actually employees of that company, and when caregivers are switched out they handle the training so that we don’t have to. So far so good with this other model; it works much better for our specific needs which Granny Nannies was unable to meet. But again, everyone was super friendly.
Response from the owner · Edited 3 years ago
I'm Jeff Ulrich with Granny NANNIES... I researched the case history and would like to address the reviewer's concerns. We were asked to provide caregivers that were vaccinated and had reliable transportation. We sent 3 different caregivers to work this case over a period of several months. All three caregivers were Covid vaccinated. One caregiver worked the case for 3 consecutive months, one for 2 and 1/2 months and the first caregiver we sent over was there for 2 weeks. I can appreciate the reviewer's concerns, but I should point out that we work in a very fluid industry. The needs of our clients (and the caregivers that serve them) change constantly. We experience change on a daily basis and try to navigate that to the best of our ability. Keeping that in mind, I believe our production with this case was fairly consistent. Changing out a caregiver after two or three months can happen in our industry. We're disappointed that we failed to meet this reviewer's expectations, but we stand by our belief that our business model works fine for the vast majority of the families that hire us. Granny NANNIES appreciates the opportunity to provide service and we wish the reviewer nothing but the best moving forward.
Steven Spargo4 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
I am extremely delighted with the exceptional service my family has received from Granny Nannies. They have far exceeded our expectations and provided us with an unparalleled sense of tranquility. I cannot express my gratitude enough. I wholeheartedly recommend their services to anyone in need. Thank you immensely!
