Landscaper · Broadview Heights, OH · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 69 gardenersiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★59 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Grass 'n' Gardens five stars based on fifty-nine reviews, noting the owner responds to seventy-eight percent of feedback. Customers frequently cite professional crews, punctual service, and clear communication regarding quotes and scheduling. Services include mowing, mulching, shrub trimming, and full yard transformations, with many praising efficient work and reasonable pricing. No recurring criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 59 reviews (98% five-star).
Reviews on this page: 59 Google reviews (55 with written comments, 2 with photos).
Owner responses: the business replied to 78% of reviews.
Most recent review: September 21, 2026.
Service: Gardener serving Broadview Heights, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other gardeners
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Grass 'n' GardensGardeners median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grass 'n' Gardens: 97/100 on this factor. Category median: 85.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grass 'n' Gardens: 97/100 on this factor. Category median: 86.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grass 'n' Gardens: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grass 'n' Gardens: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 36.–
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Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
5.0of 5
5 stars5898%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
100%praise
Praise118100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price960%
Reasonable640%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2925%
Quality & results2824%
Would recommend2219%
Speed & response1714%
Price & value87%
Honesty & trust87%
Communication65%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve been impressed with how organized and professional everything is, from scheduling and text updates to monthly invoicing and online payment.”
“I've used this service frequently when we're out of town or when our own lawn mower has been out of commission, and they've always done a great job.”
“I’d definitely recommend them to anyone looking for lawn service.”
“They did sharp, quick, and efficient work with a tight turn around.”
“They arrived on time & did a great job in just a few hours for a reasonable price.”
“Harrison and his crew are always professional, reliable, and do an excellent job every time.”
“Harrison has been excellent as far a keeping the lines of communication open.”
People customers mention
Harrison5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jesse2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I've used this service frequently when we're out of town or when our own lawn mower has been out of commission, and they've always done a great job. They are especially accommodating with last minute requests for service as needed. I’ve been impressed with how organized and professional everything is, from…
S12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brand new to Grass n Gardens. Harrison has been excellent as far a keeping the lines of communication open. That's hard to find these days! His crew is diligent in their work. Much appreciated. Give this company a chance. You won't be sorry!
Reasonable price
Jake6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did sharp, quick, and efficient work with a tight turn around. Highly recommend.
LynnLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Good communication with vendor. Got a very clear quote and they did the landscaping exactly as we expected.
Great price
Carter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had no idea what to do with our yard. Harrison drew up a plan and walked us through it. They planted a tree, added flowers, and put down nice gravel. It looks so much better. Would use them again.
Ashley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We have been using Grass n Gardens for the past six years, and we couldn’t be happier with their service! Harrison and his crew are always professional, reliable, and do an excellent job every time. They keep our lawn looking great and have also done a fantastic job with our mulching. It’s clear they take pride in…
I've used this service frequently when we're out of town or when our own lawn mower has been out of commission, and they've always done a great job. They are especially accommodating with last minute requests for service as needed. I’ve been impressed with how organized and professional everything is, from scheduling and text updates to monthly invoicing and online payment. They have a good team and seem to have everything running very smoothly. I’d definitely recommend them to anyone looking for lawn service.
Response from the owner · a month ago
Thank you Jessie for your support and kind words! I am very appreciative for your honesty of our services and team, thank your again for choosing us!
Kenneth K1 reviewiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Brand new to Grass n Gardens. Harrison has been excellent as far a keeping the lines of communication open. That's hard to find these days! His crew is diligent in their work. Much appreciated. Give this company a chance. You won't be sorry!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you Stephanie for your support and very kind words. I am really appreciative of your honesty! We look forward to serving and maintaining your property.
Jake Busch6 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
We had no idea what to do with our yard. Harrison drew up a plan and walked us through it. They planted a tree, added flowers, and put down nice gravel. It looks so much better. Would use them again.
Response from the owner · 2 months ago
Thank you Carter for the honest review! It was our pleasure!
Ashley Fouser2 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
We have been using Grass n Gardens for the past six years, and we couldn’t be happier with their service! Harrison and his crew are always professional, reliable, and do an excellent job every time. They keep our lawn looking great and have also done a fantastic job with our mulching. It’s clear they take pride in their work, and their attention to detail really shows. We highly recommend Harrison and the entire Grass n Gardens team!
Response from the owner · 2 months ago
Thank you so much for the honest review, Mrs. Fouser! I love to hear it from our day 1 customers! Thanks for everything.
Jake Zimmerman5 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
What a great team to help us on our Landscaping needs. They were efficient and fast and did everything we contracted for. We could not be more pleased with their work.
Price assessment: Great price
Response from the owner · 2 months ago
Clayton, I was more than happy to help you transform and restore your property back to life! Thank you and your wife, for your kindness, vision, and belief in our team! Could not be more thankful!!
