jackie harkness2 reviewsTotal number of Google reviews jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything was fine and I like the quick service
Grease Monkey
4.7 ★★★★★ 3,749 Google reviews · 24 photos
89%five-star reviews
69%reviews answered by the owner
Nov 2026latest review
Grease Monkey at a glance
Customers frequently praise Grease Monkey for rapid service, friendly staff, and transparent pricing, often completing oil changes and battery replacements in under thirty minutes. Recurring themes highlight thorough inspections and attentive communication during routine maintenance. However, low-star reviews indicate a pattern of significant delays during non-peak hours, with some customers waiting over two hours without adequate updates, alongside complaints about high costs and minor service oversights.
- Google rating: 4.7 out of 5 from 3,749 reviews (89% five-star).
- Reviews on this page: 3,749 Google reviews (2,634 with written comments, 41 with photos).
- Owner responses: the business replied to 69% of reviews.
- Most recent review: November 10, 2026.
- Service: Oil Change Service serving Atlanta, Georgia.
Data from Google, last updated November 10, 2026.
Star ratings
3,749 Google reviews we collected
- 5 stars3,34089%
- 4 stars1444%
- 3 stars682%
- 2 stars511%
- 1 star1464%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,54896%
- Complaints1514%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,25034%
- Speed & response1,09930%
- Quality & results55315%
- Would recommend2437%
- Price & value2356%
- Honesty & trust2246%
- Communication953%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Got my oil changed super quickly, everyone was nice and helpful”
“Doug is extremely rude and tried to intimidate me when I came in back to receive the service I HAD ALREADY PAID FOR!”
“Though I’d just gone in for an oil change, they noticed a number of other small problems with my car which they took care of promptly.”
“…ed And I was not notified because of negligence is terrible service I was late for work because of this and I was here 2 hours early this jeopardized…”
“The service is always pleasant and they do a great job.”
“The worst part is that they did not truly gain my permission to do the service, nor tell me they did the service to 6 pm when I left there at around 4:45 pm.”
“So I give them 5 stars because videos don’t lie and they never caused any damage I got the people”
“…xtend my sincerest gratitude for ensuring that not only have you lost a customer for life, but so have Subway and Smoothie King, who now have the plea…”
“I go to them for everything on my car and I will continue to do so because they have such great service and fair prices.”
“I think it's very expensive for a change that takes only a few seconds.”
“They’re always transparent and I never feel like they’re trying to take advantage of customers (me) who don’t know much about cars.”
“Should’ve expected it from a place like this but little to no transparency on prices”
“He answered all my questions about the type of oil that would be best.”
“…t back inside they made me wait over 30+ minutes and they completely ignored me until I spoke to them about it.…”
People customers mention
- Dee 105 reviews
- Ponce 61 reviews
- Doug 35 reviews
- Tracy 33 reviews
- Leon 30 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.7 ★★★★★ 3,749 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
DevinLocal Guide · 18 reviewsTotal number of Google reviews Devin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGot my oil changed super quickly, everyone was nice and helpful
- Services: Oil change
Ben McGeeLocal Guide · 30 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been coming to Grease Monkey for years and have always had a stellar experience. I one here for my regular oil changes and recently, to have a battery replaced. The service is always pleasant and they do a great job.
- Price assessment: Reasonable price
- Services: Battery, Oil change
- Service duration: 0–30 min
Filiberto Hurtado3 reviewsTotal number of Google reviews Filiberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick oil change with the best customer service! The folks at the counter always have a positive attitude.
Ronald HodgeLocal Guide · 22 reviewsTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorkers are aways kind and thorough with changing my oil and checking everything in my truck that may need changing
- Price assessment: Great price
- Services: Air & cabin filter replacement, Oil change
- Service duration: 0–30 min
Response from the owner · a month ago
That's what we like to hear, Ronald! We look forward to providing you the same great service next time. Thanks for your business!
Haleigh Burckley7 reviewsTotal number of Google reviews Haleigh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey had me in and out with an oil change and emissions in 20 minutes. Incredibly kind and professional crew.
- Services: Oil change
Response from the owner · 2 days ago
Greetings Haleigh, thank you for sharing your speedy 20-minute oil change and emissions experience with our professional crew. We look forward to welcoming you back soon!
Clay Pender5 reviewsTotal number of Google reviews Clay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service. I have used them for years
- Service duration: 30–60 min
Response from the owner · 3 days ago
Hello Clay, thank you for your continued loyalty over the years! It means a lot to know our team consistently delivers a great experience for you. We can’t wait to serve you again on your next oil change!
Louise Pettit1 reviewTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutstanding experience Saturday morning with an oil change. I arrived before it opened at 8 am willing to wait but the gentlemen there were kind enough not to make me wait and gave me excellent and attentive service! Though I’d just gone in for an oil change, they noticed a number of other small problems with my car which they took care of promptly. I always have a good experience at Grease Monkey on Ponce but this was one of the best I can remember! I felt very well treated!
- Price assessment: Reasonable price
- Services: Oil change, Service not listed
- Service duration: 0–30 min
Response from the owner · 11 months ago
Thanks for the review, Louise. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Ellyzsa ValenciaLocal Guide · 6 reviewsTotal number of Google reviews Ellyzsa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent back again and it was just as super easy and quick as the first time! In and out in less than 30 minutes and they were thorough, which I appreciated.
- Price assessment: Reasonable price
- Services: Tires, Oil change
Response from the owner · 8 months ago
Just the way your experience should be! Thank you for the nice feedback. Our team appreciates you very much and wishes you a great day!
John Wesley Southall13 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService at Grease Monkey on Ponce was efficient, quick, thorough, polite, personable, pleasant and individualized! This is now one of the top three customer service experiences that I've had in Georgia!!!
- Price assessment: Great price
- Services: Oil change
- Service duration: 0–30 min
Response from the owner · 2 years ago
That's what we aim to hear, John! We always strive to provide outstanding service to every guest, and are glad you found this to be the case during your visit. We look to forward to seeing you again.
Business details
- Address: 566 Ponce De Leon Ave NE #100, Atlanta, GA 30308
- Phone: (404) 733-6905
- Website: greasemonkey.com
- Service area: Atlanta, GA