Analyzing 6,790,8106.8M ReviewsFor 19,18819.2K Experts

Experts Reviews · Company report
Grease Monkey logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%93+13.2Replies to reviews 7%78+5.5Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Grease Monkey

Vernon Hills, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 2,041 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grease Monkey is better than 88% of auto repair shops.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grease Monkey is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grease Monkey is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grease Monkey is better than 93% of auto repair shops.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grease Monkey is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grease Monkey is better than 78% of auto repair shops.B
78

Reviews for your job

Customers hired Grease Monkey for 8 kinds of job.

Grease Monkey for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.471
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 471 Google reviews tagged “Oil change” · showing 20

susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 22 hours ago★★★★★

I had very professional service. It was well explained. Would definitely recommend “Grease Monkey” #201 to my neighbors!

Oil changeService not listed
MichaelLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

They were polite and efficient.

Reasonable priceOil change
Boris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Good shop. Always busy but they work fast and you spend no more than half hour there.

Reasonable priceOil change
Jon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★

Just had an oil change and thorough check up on my 2018 VW Tiguan. The team at Grease Monkey is well-trained, knowledgeable and always exhibits a positive spirit! Hats off to Scott and his Grease Monkey team!!

Reasonable priceTiresBatteryOil change
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great service. Quick and professional without any haggling or pressure.

Reasonable priceOil change
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I was especially pleased the assistant manager gave me a website to use for ordering a new head light. Plus he was very friendly & professional.

Reasonable priceOil change
mara11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

these guys were fast and informative!

Reasonable priceAir & cabin filter replacementOil change
Lily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I’ve always had a great experience with the entire staff. They’re consistently friendly, honest, respectful, and very knowledgeable in what they do.

Reasonable priceAir & cabin filter replacementOil change
Dan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Scott and his team are awesome and honest.

Reasonable priceOil change
Bonnie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great job

Not sureOil change
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The staff was friendly and very informative. I didn’t realize I came close to closing and they still took care of me and made sure to let me know what was going on with my car and had me out quick. They we’re friendly, I would recommend. I have an old 2007 Audi and they were able to work on it and have me in and out.

Oil changeService not listed
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Scott and team are honest, and reliable. Only place I bring my vehicles been a loyal customer for over 20 years. They take great care of my vehicles and make them last!!

Great priceOil change
Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great service, straight forward and no hard selling tactics.

Reasonable priceOil change
Oralia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team is always so friendly and polite.

Not sureOil change
NANCY4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Routine oil change

Reasonable priceOil change
Cathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Always great service- never trying to 'upsell'. Honest people- I would highly recommend.

Great priceAir & cabin filter replacementOil change
KatieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Scott and his crew are amazing. They’re so incredibly professional, and efficient. I will continue to be a customer.

Great priceOil change
Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Scott and team has always taken great care with all our cars! Scott is the reason we’ve been returning for over 20 years!

Reasonable priceAir & cabin filter replacementOil change
JohnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The customer service technician was excellent today.

Great priceOil change
Yin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great services and fast

Reasonable priceOil change

Show more oil change reviews (451 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 62%Overpriced 5%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change471—
Air & cabin filter replacement105—
Tires46—
Transmission27—
Auto engine diagnostic25—
Wiper blade installation22—
Brakes18—
Battery16—

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