Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts
Google reviewers rate Great Appliance, LLC five out of five stars based on eighty-seven reviews, with the owner responding to twenty-nine percent of them. Customers frequently praise the service for punctuality, clear communication, and fair pricing across dryer, refrigerator, and oven repairs. Many highlight the technician’s honesty in advising against unnecessary repairs when replacement is more cost-effective. The sole one-star review criticizes an incorrect diagnosis and property damage caused during a visit.
Data from Google, last updated November 10, 2026.
87 Google reviews we collected
Phrases our text analysis found in 85 written reviews
How often each topic comes up in the written reviews
We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He came out and quickly figured out the problem and replaced the ice maker.”
“His prices were very fair, and he was very knowledgeable.”
“A very fair price considering the depth of knowledge”
“After a thorough diagnostic Steve recommended to buy a new dryer instead of fixing it.”
“terrible, i called regarding my GE profile refrigerator.”
“I highly recommend Steve and our microwave is back in action”
“I really respect the honesty—he could have easily pushed for the repair, but instead gave me solid, practical advice.”
“I appreciated his communication and how he found the problem quickly and confidently.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 87 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Steve was quick, reliable and honest. I appreciated his communication and how he found the problem quickly and confidently.
Steve from Great Appliance called to discuss my fridge’s ice maker issues and was fantastic explaining the issues without charging me or conducting a possibly fruitless visit. Shows he really cares about customers and not just charging for visits when fixes aren’t likely. Thanks!
Thank you for the nice review.
Steve was a pleasure to work with! We gave him a call when our ice maker quit working in our one year old refrigerator. He came out and quickly figured out the problem and replaced the ice maker. His prices were very fair, and he was very knowledgeable. We definitely will be calling him again in the future if we need help!
Thank you for the great review!
Steve was wonderful to work with. Even though he is not available to house calls on the weekend, he communicated with me so he was able to resolve the problem with our oven at his earliest availability at the start of the week. Highly recommend him for all your appliance needs
Thank you!
Steve was very responsive and professional. He diagnosed the issue with my dryer and repaired it quickly.
Thanks. Always a pleasure doing business with you.
Steven was great! Called yesterday with my gas oven not working and he was here the next day having it up and running. He was quick to respond. Highly recommend Great Appliance, LLC.
Best in the business. Super responsive. Fair pricing. Can’t say enough good things about him.
Thank you for your continued business!
Outstanding customer experience! A timely reply to inquiry within hours ✅ Solid knowledge of the possibilities with clarifying questions leaving the customer to feel they are in good hands ✅ Clear communication✅ Showed up on time and promptly ordered the parts and returned when he said he would ✅ A very fair price considering the depth of knowledge I highly recommend Steve and our microwave is back in action
Thank you for your business!
I had a great experience with this company. They called me back quickly, which I really appreciated. After I explained the issue, he told me that the repair would be quite costly and that it might make more sense to consider replacing the appliance instead. I really respect the honesty—he could have easily pushed for the repair, but instead gave me solid, practical advice. It’s rare to find that kind of integrity these days. I’ll definitely be calling them again if I need help with another appliance!
Steve at Great Appliance is amazing. Got in touch with me quickly and was out to my residence same day! Fixed my dryer in about 20 min. Super nice, thorough and very knowledgeable. Call him today!
Thank you for the review!
Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts