Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts
Guests frequently praise the clean, well-equipped units and convenient locations near public transport, noting responsive communication and helpful hosts during their stays. However, a pattern of criticism exists regarding poor customer service, with some owners reporting unprofessional behavior, unresponsive management, inaccurate revenue estimates, and inadequate handling of cleaning issues or guest requests.
Data from Google, last updated November 2, 2026.
1,816 Google reviews we collected
Phrases our text analysis found in 1,446 written reviews
How often each topic comes up in the written reviews
We read 1,446 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were incredible - friendly, hospitable, and warm!”
“I cannot emphasize how unprofessional and mismanaged this place is run.”
“Steve provided a lovely and cozy place for my fiancé and I to stay for a quick trip to D.”
“Avoid this company at all costs, the customer service is terrible, they are unprofessional, unresponsive and don’t treat their customers seriously.”
“I would recommend his place to anyone planning a visit to the area!”
“i don't recommend this place to anyone that wants a pleasant and calm stay in D.”
“Patrick was a great host, communicative and helpful.”
“He was very accommodating and gave us thorough check-in/check-out instructions.”
“Terrible customer service and shocking lack of professionalism.”
“Great value and the host was SOOOOO nice to work with, very responsive and helpful.”
“This company is unprofessional, inconsiderate, and not worth the money.”
“Top tier service with beautiful home to watch honestly.”
praise complaint · found by our text analysis, Google review wording unchanged.
5.0 ★★★★★ 1,816 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My stay at: Excellent 2-BR Condo in Hip Area of DC of one of pure pleasure. The unit was cozy, safe and my family and I felt right at home. Thank you for hosting my family and I.
Great place and location. Washer/Dryer combo was nice to have! Place was easy to access and very clean. Hope to stay again if I am in the neighborhood.
They were incredible - friendly, hospitable, and warm! I would love to stay with them again!
Steve provided a lovely and cozy place for my fiancé and I to stay for a quick trip to D.C.! He was very accommodating and gave us thorough check-in/check-out instructions. The apartment was in a great location; easily walkable to the main attractions. I would recommend his place to anyone planning a visit to the area!
If you're staying in Washington DC you must stay at this apartment. Firstly, the area is lovely, closeby are some restaurants and it's situated in a quiet neighbourhood. The apartment is in close travelling distance to central Washington DC, with lots of public transport routes nearby. The apartment is STUNNING! Beautifully presented, with complimentary gifts for us when we arrived and all the faculties you'd need. The host was really friendly and very responsive if we needed anything or if we had any questions. Additionally, the off road parking was a bonus and easy to use. Overall, we had a lovely stay and didn't want to leave!
We had a great experience staying here! Very caring host! Great people!
Alex and the Great Dwellings Team made this a wonderful stay in DC. Conveniently located, spotless, and a great spot for your visit to the DMV area. Will definitely stay again! - Glorious
Super great place located in the heart of DC! Perfect for 2 people ready to explore the area and that want to be near the Capital Grounds!
Amazing stay. Clean and high quality. Property owners are extremely nice and flexible.
Nice pretty quiet street and place. It was very clean and tidy. The owner was very responsive to emails.
Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts