customer service is not good.

Great Harvest Bread Co.
Great Harvest Bread Co. at a glance
Customers frequently praise the bakery for its fresh bread, sandwiches, and muffins, noting the variety of options and friendly service from some staff members. However, a significant portion of negative reviews cites rude or abrupt behavior from specific employees, particularly regarding requests for samples or slicing. While many patrons enjoy the products and recommend the location, these interpersonal interactions have negatively impacted the overall experience for several reviewers.
- Google rating: 4.6 out of 5 from 524 reviews (81% five-star).
- Reviews on this page: 524 Google reviews (354 with written comments, 16 with photos).
- Owner responses: the business replied to 26% of reviews.
- Most recent review: October 27, 2026.
- Service: Bakery serving Rochester, Minnesota.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 354 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Helps that it is a great atmosphere with friendly customer service too.”
“Good bread but the lady behind the counter this morning was very rude.”
“Excellent service, perfect bread, good lunch sandwiches, highly recommend.”
“It was way off and honestly the worst Great Harvest product I’ve ever had.”
“Awesome bakery goodies I would recommend this place to anyone who love fresh baked cookies, bread, cinnamon rolls.”
“It's a little spendy but definitely worth every penny.”
“Really getting tired of these places begging for tips when all they do is stick a day old product in a bag and overcharge you to begin with.”
“I try to just get the bread for special occasions because I have no self control, but the sandwiches Are delicious and quick for dine in or take out!”
“I never got back there 😕”
“The communication between the team during busy hours is outstanding.”
People customers mention
- Challah 5 reviews
- Berry 4 reviews
- Chip 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Great place for fresh bread and muffins
- Order type: Take out
- Price per person: $1–10
- Group size: Suitable for all group sizes
- Parking space: Plenty of parking
- Parking options: Free parking lot
Love the bread and goodies, but the rude Asian woman is just that..RUDE! I've never posted a negative post any where but something needs to be said here. My Mom comes from 2 hours away, buys 6 loaves at a time and is treated rudely every time. My husband just came home with a loaf of bread, and the first thing he said was who is the rude woman at Great Harvest. I have had the same experience at that location so many times I stopped going.
Best bread and bakery in town. Owner is so welcoming. Enjoy getting bread here every time!
- Order type: Take out
- Meal type: Breakfast
- Price per person: $10–20
Excellent not far from Mayo Gonda Hospital Rochester approx 5 city blocks. I would drive- if temperature sensitive. Jewish bread/buns to cinnamon roll chip bread my favorite they can also electric thin slice it of you ask. Don't forget to sign up for rewards. They have different breads different days. You can sam a bit of the ones they make that day to see if you like it, also have a deli that attached, melted sandwich was so good!!! Check it out! They have other locations. I like this location because in the parking lot they also seasonal veggie stand that rocks!!
Great harvest is the best bakery to get bread! I love the rosemary garlic!! They have a good BLT too. Highly recommend
- Meal type: Breakfast
- Price per person: $10–20
Great bread and sandwiches...friendly staff 👍
Great sandwiches and service
- Order type: Take out
- Meal type: Lunch
- Price per person: $10–20
Sandwiches are good with ample options and toppings. Service is fast and efficient. Seating is fine.
Grumpy owner, great bread! Don’t worry, it’s not you, she’s like that to everyone
Business details
- Address: 706 N Broadway Ave, Rochester, MN 55906
- Phone: (507) 286-1101
- Website: greatharvestrochester.com
- Service area: Rochester, MN