Google reviewers rate Great Oaks Landscaping 4.9 out of 5 based on 44 reviews, with the owner responding to 43% of comments. Customers frequently highlight punctual service, clear communication, fair pricing, and professional execution of irrigation repairs, design, and hardscape projects. The positive feedback emphasizes the team's reliability and attention to detail. However, a recurring criticism in low-star reviews alleges that the company changed agreed terms without notice and charged high fees, resulting in planted flowers dying.
Google rating: 4.9 out of 5 from 44 reviews (95% five-star).
Reviews on this page: 44 Google reviews (29 with written comments, 1 with photos).
Owner responses: the business replied to 43% of reviews.
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 29 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They gave us excellent landscaping suggestions, and have been patient and flexible throughout the process, especially when working around our sometime…”
“We started working with Great Oaks a few months ago and have had a great experience.”
“I also appreciate that all contracts and payments are done quickly and efficiently online/via smart phone.”
“The team that handled my installation gets 5 stars!”
“Specifically, Roger demonstrated strong expertise, outstanding communication, and overall care that was greatly appreciated.”
“So much so that I decided to switch to them for my annual maintenance, for which they have a great service and reasonable prices.”
“It's great working with Justin at great oaks - they do a great job on the yard and are very easy and reliable to communicate with.”
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Wendy Malone6 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Great customer service! Fast, efficient, caring & thorough …. And responsive! The team that handled my installation gets 5 stars!
Response from the owner · a week ago
Wendy, thank you for the wonderful 5-star review! We’re thrilled our team was fast, efficient, caring, thorough and responsive during your installation. We appreciate you recognizing their work and sharing your experience. We look forward to serving you again.
Christine Roher4 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
We started working with Great Oaks a few months ago and have had a great experience. They gave us excellent landscaping suggestions, and have been patient and flexible throughout the process, especially when working around our sometimes challenging schedule. We really appreciate their creativity, professionalism, and willingness to work with us. Highly recommend!
Response from the owner · a week ago
Christine, thank you for the wonderful review. We are glad our landscaping suggestions and flexibility worked well for you. Your recommendation means a lot, and we look forward to continuing to work with you.
John Dugenske8 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Great Oaks did an excellent job installing a sprinkler system at my elderly parent’s home. Specifically, Roger demonstrated strong expertise, outstanding communication, and overall care that was greatly appreciated. The job was complicated, but Roger and the team patiently worked through all of the complication and delivered a great result. They treated it as if it was their own yard. Throughout, they treated my parents with respect and courtesy. A++++!
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, John, for the fantastic review. We’re so glad Roger and the team could handle the complicated sprinkler install and treat your parents and their yard with the care and respect they deserve. I’ll be sure to share your kind words and the A++++ praise with Roger and the crew. We appreciate your trust in Great Oaks and your recommendation.
Steve Kemmet4 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Same day service. Professional, knowledgeable installer. A++
Price assessment: Great price
Response from the owner · 2 months ago
Thank you, Steve! We’re glad our same-day service and knowledgeable installer met your expectations. We appreciate the A++ rating and look forward to helping you again or assisting any referrals.
susie smithLocal Guide · 12 reviewsiTotal number of Google reviews susie has written across all businesses on Google Maps, not just this one.
From the Owner Brian to the weekly maintenance crew…exceptional!!!
Highly recommend Great Oaks!!
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you, Susie! We're so glad Brian and our weekly maintenance crew provided exceptional service. We truly appreciate your recommendation of Great Oaks and your kind words. Please let us know anytime we can help maintain that standard for you.
Mico3 reviewsiTotal number of Google reviews Mico has written across all businesses on Google Maps, not just this one.
Excellent staff and dependable service. Recently had our irrigation computer and control systems changed out and a leak fixed in the valve box. The guys were excellent on a very hot day. Despite having another job and exhausted, they made sure we were fully setup on the control app and trained on use. They also went over every thing they did.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Larry, thank you for the fantastic review. We're glad our crew could replace the irrigation computer and controls, repair the valve-box leak, and get you fully set up on the control app despite the heat and a busy day. We'll share your praise with the technicians. Please reach out anytime if you need further assistance.
Michael Boutross1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
It's great working with Justin at great oaks - they do a great job on the yard and are very easy and reliable to communicate with.
Response from the owner · 3 months ago
Thanks so much for the kind words, Michael — we’re thrilled Justin and the Great Oaks team made the yard work easy and reliable. I’ll be sure to pass your praise along to him. We look forward to working with you again.
Dee Ryan2 reviewsiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Super lovely staff. Incredibly helpful and fair. Melanie is like a friend who gives you a little tap to remind you.
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Dee! We're delighted our staff were helpful and fair and that Melanie felt like a friendly, thoughtful reminder. We'll pass your kind words along to her. We look forward to serving you again.
Michelle Vernon10 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Very professional and did an amazing job decorating the house! Would highly recommend!
Services: Service not listed
Response from the owner · 11 months ago
Thank you so much for your kind words, Michelle! We're thrilled to hear that you were pleased with our decorating services. Your recommendation means a lot to us, and we appreciate your support! If you ever need our help again, please don’t hesitate to reach out.
