Used appliance store · Placerville, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%88+24.8Replies to reviews 8%37+3Momentum penalty54−4.6Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★264 Google reviews · 24 photos
98%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Green Appliances 4.9 out of 5 based on 264 reviews, with the owner responding to 14% of them. Customers frequently highlight same-day delivery, installation, flexible scheduling, and competitive pricing for used appliances. Recurring themes include helpful communication, such as sending photos for selection, and professional service. However, low-star reviews repeatedly cite finding cockroaches in purchased appliances, specifically stoves, as a significant hygiene concern.
Google rating: 4.9 out of 5 from 264 reviews (98% five-star).
Reviews on this page: 264 Google reviews (251 with written comments, 18 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 29, 2026.
Service: Microwave Repair Service serving Placerville, California.
Data from Google, last updated November 2, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Green AppliancesMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Green Appliances: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Green Appliances: 88/100 on this factor. Category median: 84.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Green Appliances: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Green Appliances: 37/100 on this factor. Category median: 50.D
37
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
4.9of 5
5 stars25998%
4 stars21%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 251 written reviews
99%praise
Praise52199%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12123%
Speed & response12023%
Price & value10119%
Would recommend8416%
Quality & results6813%
Honesty & trust245%
Communication82%
What customers talk about
We read 251 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I dealt with the owner himself and he was so professional and kind.”
“Ben sent pictures and came out with the dryer I chose within an hour and a half (on the same day).”
“Very professional, friendly, fair price and same day delivery and installation.”
“I recommend using this company as your first and only stop”
“Had a great experience with Green Appliances In Orangeville, California.”
“…s, I needed a dryer fast I bought a electric not knowing my 220 plug didn't work.…”
“Always available ,dependable, respectful, and prompt.”
“We needed a washer and dryer, so we called him to explain the specs we were looking for and our budget.”
People customers mention
Ben46 reviews
Orangevale4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCould1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Had a great experience with Green Appliances In Orangeville, California. Didn’t even have to leave my house. Ben sent pictures and came out with the dryer I chose within an hour and a half (on the same day). We could not find the 220 plug and he took the time to help me move stuff and locate it and then he set up…
DDonna12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
What can I say about this company and the owner? I called the owner desperately seeking Susan 🤣j/k but a dryer and I was worried that I would be taken advantage of as most businesses do with women but quickly he put my mind at ease with all the knowledge and experience he has. I dealt with the owner himself and he…
SSusan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Buy at your own risk because cockroaches come with every appliance. I've never had roaches in my life and 30 minutes after I got a stove from this store cockroaches were scurrying around my kitchen at 2:00 in the afternoon. I am so angry. It is disgusting to know that you have a cockroach family and nests built…
LLeona7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ben was very helpful in deciding which refrigerator I was going to get. I gave him the numbers the measurements and it worked out great.
DDarla4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Was given a dryer that didn't match my set and Ben graciously repaired my own dryer in trade. Super fast work.
Kkathleen5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Green Appliance was a great experience! Learned of it through word of mouth and that it was in Orangevale, easy enough to stop by and checked it out. They had what we needed in a gas dryer, it was delivered the next day as promised. It is run by a local person, small business owner and we appreciated his service in time of our need.
Had a great experience with Green Appliances In Orangeville, California. Didn’t even have to leave my house. Ben sent pictures and came out with the dryer I chose within an hour and a half (on the same day). We could not find the 220 plug and he took the time to help me move stuff and locate it and then he set up the dryer. Very friendly, helpful and courteous. From my initial phone call to actual set up took 2 1/2 hours. Excellent service. Very fair price and delivery. Thank you so much Ben!🙂
D
Donna Bragg12 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
What can I say about this company and the owner? I called the owner desperately seeking Susan 🤣j/k but a dryer and I was worried that I would be taken advantage of as most businesses do with women but quickly he put my mind at ease with all the knowledge and experience he has. I dealt with the owner himself and he was so professional and kind. He helped me find what I needed and delivered the dryer himself. My dyed works perfectly and my family and I are very happy. I recommend using this company as your first and only stop
M
Megan Tonkin2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Buy at your own risk because cockroaches come with every appliance. I've never had roaches in my life and 30 minutes after I got a stove from this store cockroaches were scurrying around my kitchen at 2:00 in the afternoon. I am so angry. It is disgusting to know that you have a cockroach family and nests built right into the stove where you cook your food. I will never forgive this man. Ever. Funny thing is this- he said to me "wow, this is a very clean house." Well, not anymore!!
L
Leona Sunseri7 reviewsiTotal number of Google reviews Leona has written across all businesses on Google Maps, not just this one.
Hello Maddy,
We take health, safety, and cleanliness incredibly seriously. All of our appliances undergo rigorous, multi-point inspections and deep cleaning before they are ever certified for sale or service.
We have absolutely no record of any customer under your name, nor any reports of this nature in over 250 five-star transactions.
Please contact our management team directly with your invoice number so we can investigate this immediately.
Thank you in advance.
D
Darla Cosby4 reviewsiTotal number of Google reviews Darla has written across all businesses on Google Maps, not just this one.
Green Appliance was a great experience! Learned of it through word of mouth and that it was in Orangevale, easy enough to stop by and checked it out. They had what we needed in a gas dryer, it was delivered the next day as promised. It is run by a local person, small business owner and we appreciated his service in time of our need.
M
Marty RLocal Guide · 16 reviewsiTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
FIVE STARS! First time seeing a company with 5 star reviews and actually dealing with them! Needed a 120 volt gas and electric dryer. Ben had a lot of options for my needs. Ended up buying a storage freezer as well.
Dryer $240. Freezer $110.
Ben delivered same-day. Even bolted the dryer on to my bottom washer.
Friendly. Helpful. Quick!
Highly recommend. Glad I supported local.
