Recycling center · San Francisco, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%93+26.3Replies to reviews 8%92+7.6Experts Score= 94Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 26 recycling servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
4.9★★★★★339 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that GreenCitizen offers efficient drop-off and pickup services for electronics and styrofoam, praising the staff for their friendliness and clear communication. Reviewers note that the process is quick and often free, though some mention per-pound fees for specific items. Common criticisms involve confusing pricing for mail-in services and a negative experience with a defective refurbished laptop, while the owner responded to a significant portion of reviews.
Google rating: 4.9 out of 5 from 339 reviews (96% five-star).
Reviews on this page: 339 Google reviews (306 with written comments, 6 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 22, 2026.
Service: Recycling Service serving San Francisco, California.
Data from Google, last updated November 1, 2026.
Score profile vs other recycling services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
GreenCitizen, Inc.Recycling Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.GreenCitizen, Inc.: 95/100 on this factor. Category median: 69.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.GreenCitizen, Inc.: 93/100 on this factor. Category median: 67.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.GreenCitizen, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.GreenCitizen, Inc.: 92/100 on this factor. Category median: 31.A
92
Bar = this company · dark tick = category median.
Star ratings
339 Google reviews we collected
4.9of 5
5 stars32796%
4 stars72%
3 stars21%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 306 written reviews
99%praise
Praise41499%
Complaints51%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16940%
Speed & response8019%
Would recommend5112%
Quality & results4811%
Price & value4611%
Communication143%
Honesty & trust113%
What customers talk about
We read 306 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“5 stars for customer service on phone, so we knew what to bring for safe (data clearing service), eco-friendly, economical recycling of pcs/computer items.”
“Green Citizen quickly responded to my request and picked them up next day free of charge and also took the monitor stands and cables too so that I did…”
“It was a very pleasant experience, and I highly recommend GreenCitizen for electronics recycling.”
“My organization had an exceptional experience working with GreenCitizen for an e-waste pickup at our Oakland office.”
“Not just recycling this horrible product, it’s cheaper than taking to the dump!”
“Very reasonably priced given what they’re actually able to recycle, and everyone there is so nice.”
“Communication was clear and professional, the pickup team arrived as scheduled, and the process was easy from start to finish.”
“Excellent reliable company and I'm sure their paid pickup services are just as good.”
People customers mention
Styrofoam12 reviews
Jay7 reviews
Maxim7 reviews
Bay4 reviews
Max4 reviews
Burlingame3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Aaudreyaced4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
5 stars for customer service on phone, so we knew what to bring for safe (data clearing service), eco-friendly, economical recycling of pcs/computer items. Marcus explained all options. Saw a bunch of sytrofoam being brought in at same time, so see their website for the many items they can handle!
BBrittany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My organization had an exceptional experience working with GreenCitizen for an e-waste pickup at our Oakland office. Shanell was incredibly helpful throughout the entire process, from answering our questions and coordinating the pickup details to making sure everything was scheduled smoothly.
Communication was…
CCamLocal Guide · 339 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Easy! Yes styrofoam! Electronic
Some pickup available
Accessible 🏳️🌈 friendly
Did have to pay per pound for old sewing machine- but it’s a good cause!
FfransjoeLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The drop off process was easy, I mean getting out of bed easy. Definitely will continue to use them to recycle my old electronics.
JJewish1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a dozen old flat screen computer monitors to get rid of from our medical facility. Green Citizen quickly responded to my request and picked them up next day free of charge and also took the monitor stands and cables too so that I didn't have to deal with disposing them. Entire pickup process finished in under 5…
KKaren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We have been using Green Citizen since they started and we feel great about responsibly recycling electronics and other small household appliances. Dropping off items is easy and the staff is always knowledgeable and helpful. THANKS for service and for helping our planet, GC!
5 stars for customer service on phone, so we knew what to bring for safe (data clearing service), eco-friendly, economical recycling of pcs/computer items. Marcus explained all options. Saw a bunch of sytrofoam being brought in at same time, so see their website for the many items they can handle!
Response from the owner · a week ago
Thanks for sharing your experience, Audrey! We're glad Marcus could walk you through your options and help make drop-off easy. If your workplace ever has computers or other electronics to recycle, we also offer business pickup service across the Bay Area: https://greencitizen.com/services/business-recycling-pickup/
B
Brittany Forte1 reviewiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
My organization had an exceptional experience working with GreenCitizen for an e-waste pickup at our Oakland office. Shanell was incredibly helpful throughout the entire process, from answering our questions and coordinating the pickup details to making sure everything was scheduled smoothly.
Communication was clear and professional, the pickup team arrived as scheduled, and the process was easy from start to finish. We really appreciated the flexibility, responsiveness, and support from the GreenCitizen team.
Thank you again to the GreenCitizen team for making the process so seamless! We would absolutely work with GreenCitizen again.
Response from the owner · a week ago
Thank you, Brittany! We're glad Shanell could make the scheduling and pickup process so smooth for your Oakland office. If you know another Bay Area business that could use our pickup service, we'd appreciate the referral. Household electronics can also be dropped off at our Burlingame EcoCenter: https://greencitizen.com/services/electronics-recycling-drop-off/
K
Kevin Wallace1 reviewiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
11/10 - Easy and amazing people, what more could you ask for?
Response from the owner · 2 weeks ago
Thanks, Kevin! We're glad the experience was easy and our team left a great impression. Our community drop-off services is subsidized from our business pickups. If your workplace ever has electronics to recycle, we also offer business pickup service across the San Francisco Bay Area: https://greencitizen.com/services/business-recycling-pickup/
C
Cam MuLocal Guide · 339 reviewsiTotal number of Google reviews Cam has written across all businesses on Google Maps, not just this one.
Easy! Yes styrofoam! Electronic
Some pickup available
Accessible 🏳️🌈 friendly
Did have to pay per pound for old sewing machine- but it’s a good cause!
Response from the owner · 2 weeks ago
Thanks, Cam! We're glad the pickup was easy and that we could take your styrofoam and sewing machine along with your electronics. If you know another Bay Area business that could use our pickup service, we'd appreciate the referral. Household electronics can also be dropped off at our Burlingame EcoCenter: https://greencitizen.com/services/electronics-recycling-drop-off/
S
Susan FullemannLocal Guide · 9 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Thank you, Susan! We're glad the experience was helpful and efficient. If your workplace ever has electronics to recycle, we also offer business pickup service across the San Francisco Bay Area: https://greencitizen.com/services/business-recycling-pickup/
N
Naomi Korn4 reviewsiTotal number of Google reviews Naomi has written across all businesses on Google Maps, not just this one.
Thank you, Naomi! We're so glad our team member could help and make your visit a great one. If your workplace ever has electronics to recycle, we also offer business pickup service across the San Francisco Bay Area: https://greencitizen.com/services/business-recycling-pickup/
F
fransjoeLocal Guide · 7 reviewsiTotal number of Google reviews fransjoe has written across all businesses on Google Maps, not just this one.
The drop off process was easy, I mean getting out of bed easy. Definitely will continue to use them to recycle my old electronics.
Response from the owner · 3 weeks ago
Thank you for the kind words, fransjoe. We're glad the drop-off process was quick and easy, and we appreciate you choosing GreenCitizen for recycling your old electronics. Our drop-off operation is subsidized by our business pickups. If your work place needs computer recycling pickup, please refer your company to use our pickup services. The link is provided here https://greencitizen.com/services/business-recycling-pickup/. Look forward to help you recycling more computers soon.
J
Jewish Home1 reviewiTotal number of Google reviews Jewish has written across all businesses on Google Maps, not just this one.
Had a dozen old flat screen computer monitors to get rid of from our medical facility. Green Citizen quickly responded to my request and picked them up next day free of charge and also took the monitor stands and cables too so that I didn't have to deal with disposing them. Entire pickup process finished in under 5 minutes. Excellent reliable company and I'm sure their paid pickup services are just as good.
Response from the owner · 3 weeks ago
Thank you for sharing this, and for trusting GreenCitizen with your facility's monitors, stands, and cables. We're glad the pickup was quick and easy. If you know another Bay Area business that could use our pickup service, we'd appreciate the referral, household electronics are also welcome at our Burlingame EcoCenter: https://greencitizen.com/services/electronics-recycling-drop-off/
K
Karen Kitt2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
We have been using Green Citizen since they started and we feel great about responsibly recycling electronics and other small household appliances. Dropping off items is easy and the staff is always knowledgeable and helpful. THANKS for service and for helping our planet, GC!
Response from the owner · 3 weeks ago
Thank you for being with GreenCitizen since the beginning, Karen! We're glad drop-offs continue to be easy and that our staff has been helpful along the way. If your workplace ever has electronics to recycle, we also offer business pickup service across the Bay Area: https://greencitizen.com/services/business-recycling-pickup/
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Nadine Terlicher4 reviewsiTotal number of Google reviews Nadine has written across all businesses on Google Maps, not just this one.
Unbelievable experience! They offer a great, efficient, eco-positive service, but even better is their phenomenal staff. They were knowledgeable, helpful and so fun to interact with. Who knew a visit to a recycling depot could turn into a bright point of my whole day.
Response from the owner · 3 weeks ago
Thank you, Nadine! We're so glad our team could make your drop-off visit both easy and enjoyable. If your workplace ever has electronics to recycle, we also offer business pickup service across the San Francisco Bay Area: https://greencitizen.com/services/business-recycling-pickup/
