I called for a quote and the person at the shop was rude, and not profesional at all.
Greenfield Auto Specialists
Greenfield Auto Specialists at a glance
Google reviewers rate Greenfield Auto Specialists 4.7 out of 5 based on 107 reviews, highlighting fair pricing, honest communication, and skilled service for foreign vehicles. Customers frequently praise the staff for being responsive and helpful during both car purchases and repairs. However, low-star reviews indicate a recurring criticism regarding poor communication, including delayed status updates and instances where customers felt the shop was unprofessional or failed to follow specific technical instructions.
- Google rating: 4.7 out of 5 from 107 reviews (90% five-star).
- Reviews on this page: 107 Google reviews (86 with written comments, 3 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 6, 2026.
- Service: Tire Shop serving Greenfield, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
Reviews from Google, shown as published (original wording, unedited).
Greenfield Auto Specialists is a great place run by excellent, nice, people! They always do a great job at fair prices. And they’re waiting room is a great place to finish your Martin Walker.
It's been almost 2 years since I started looking for a new car. I also needed a new place to service and repair said car. Well I found both in Greenfield Auto Specialists. From the bloke who sold me the car. The blokes that I call to book my car in and the parts department and not forget the mechanics everyone is great and helpful. I got a Volvo station wagon and really enjoy this car a lot. I'd suggest checking out their web page to find out more information about the service they offer.
Buying a used car, especially if done like I did from out of state, can be a nerve wracking experience. John Loeb at Greenfield Auto Specialists made the entire process simple, easy, and stress free! Working with John was by far the best car buying experience of my entire life! Best of all was the fair price and that the 2019 car I bought looked and felt brand new! I strongly recommend Foreign Car Imports to anyone looking for a used car! -- Jim
As a long time customer of Greenfield Auto Specialists I have nothing but great things to say about them. My most recent service went very well
Fantastic buying experience of a new to me car! Treated fairly in price and the folks are amazing to deal with!!
Great service fellas!! Thank you for all you do and how you treat your customers!
The most negligent, “used care salesman” service I have ever experienced. I had my mini Cooper towed to them with a crank no start and explained—before they touched the car—that I had previously resolved the same issue last January with an engine carbon flush and new spark plugs. My priority was to get the engine to turn over with basic diagnostics. Without testing my high pressure fuel pump, I was told that I may need a new one. In the same breath, they admitted that swapping of coils and plugs got the engine to turn over (as I expected). Suspicious that they would suggest such an expensive part as the culprit (>$1000 w/o labor), without thoroughly testing it first, I declined further work and picked up the car as-is. The work receipt shows that spark plugs were replaced and the car battery was charged (it arrived with a dead battery after multiple start attempts). I went to retrieve the car from the lot and noticed it was unlocked. Ten miles down the road and the car completely died on me in traffic. This has never happened before. I popped the hood to find my engine cover very poorly affixed and ignition coil wiring unsecured (sloppy work). I go to make sure battery connections are secure and realized they sent me off with a battery that was not mine. A kind samaritan pulled off to give me a jump and it started just fine. Greenfield auto tells me to come back to reinstall the original battery, and identified and ‘fixed’ a loose alternator connection. (I had the alternator replaced about 6 months ago, so this should not be the underlying issue). I make it home, find the receipt for the original battery purchased from NAPA in 2024, and see that the second battery does not match the receipt and is 4 years old. Dumbfounded, I bring them the receipt clearly documenting the battery was purchased for my 2011 Mini Cooper s 1.6. I was met with gaslighting and defensiveness, “why would I want to steal your battery” ? He went so far as to accuse my previous mechanic of the swap. I had jumped someone else’s car recently, and know that a swap before this time was not the case. He offered to “show” me the batteries they had in the garage, which was just a pile all in a mixed heap on the ground—some clearly corroded, and mostly interstate branded like the first one he sent me off with. No organization, no accountability. Best case: my battery was removed and carelessly swapped into another vehicle. Worst case, it was intentionally replaced with an older battery and sent off assuming I wouldn’t notice. Needless to say, this 4-year-old battery is not holding up and I’m out $250 for a battery that was never the problem. Completely unprofessional, unsafe, and dishonest. Avoid these people.
They are attentive, honest and expert auto technicians.
Had my bmw X5 towed there for power steering and wheel bearings July 4th and I’ve received not even a text about the car - now it is December 1st and I’ve no car, no response - terrible service from a place I have trusted in the past
Business details
- Address: 335 High St, Greenfield, MA 01301
- Phone: (413) 774-5517
- Website: greenfieldautospecialists.com
- Service area: Greenfield, MA