Greg Ott Center for Physical Therapy and Sports Performance (GOCPT) at a glance
Reviewers frequently cite the clinic's expertise in post-surgical rehabilitation and sports injury recovery, noting that therapists provide clear explanations and individualized exercise plans to restore mobility. The staff is described as professional and welcoming, creating a comfortable environment for patients undergoing long-term treatment. However, several low-star reviews indicate that therapists often manage multiple patients simultaneously during sessions, limiting one-on-one attention for those seeking dedicated individual care.
Google rating: 4.9 out of 5 from 246 reviews (96% five-star).
Reviews on this page: 247 Google reviews (208 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Therapist serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Star ratings
247 Google reviews we collected
4.9of 5
5 stars23896%
4 stars42%
3 stars21%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 208 written reviews
98%praise
Praise22098%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10547%
Would recommend6027%
Quality & results3114%
Speed & response115%
Communication104%
Honesty & trust63%
Price & value10%
What customers talk about
We read 208 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kalyssa’s expertise and guidance gave me a new perspective about how I should approach stretching and strengthening my hips.”
“Highly recommend seeing Crystal or anyone on the Greg Ott team for your PT needs!”
“Kevin did an exceptional job getting me back to doing all of my activities.”
“His team at the center are very organized, knowledgeable and efficient and gave me some therapy for my shoulder that helped right away.”
“She was with me through the tough days when progress felt slow and setbacks were frustrating, always offering guidance that was both realistic and motivating.”
“He reviewed my symptoms, explained exactly what was happening, and why I was weaker on the right side of my upper body and what needed to be done to r…”
“Greg combines deep expertise with a genuinely encouraging approach.”
“When we figured out the knee she let me continue working with her on several other issues and I learned a great deal, inclyding how important it is to stretch.”
People customers mention
John9 reviews
Crystal8 reviews
Shawn8 reviews
Reid7 reviews
Abby5 reviews
Therapist5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
If it wasn’t for Greg Ott and his team, I wouldn’t be walking as well as I am today. At 77yrs old, I hyper extended my ankle, fell, resulting in a very bad fracture and torn ligament. OUCH! Well, Greg made me hurt some more in order to ensure the swelling went down, put me through my paces to build stability, balance and a walk with no hitch in my gait. I will ever be grateful for his knowledge and persistence in ensuring I did one thing and one thing only…GET BETTER!!! And I am better; better than I was before I fell. Thank you GREG!! No body any better than you!!! Bonnie Amos
Response from the owner · 5 days ago
Thank you so much for sharing your wonderful experience, Bonnie! We're thrilled to hear how Greg and his team helped you regain your strength and mobility. Your story is truly inspiring, and we're grateful to have been a part of your recovery journey. Wishing you continued health and happiness!
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ashley obrienLocal Guide · 32 reviewsiTotal number of Google reviews ashley has written across all businesses on Google Maps, not just this one.
Abbey & John were integral to my recovery & continual back therapy. The chronic physical pain I have experienced for the last couple years after a car accident brought me back to Gregg Ott. I had a TKR 3 years ago and they worked wonders! I now have the physical exercise routine daily, which helps me to maintain a lower threshold of pain. Thank you for all of your service over the years and help.
Response from the owner · a month ago
Thank you, Mary Ann, for your kind words! We're thrilled that Abbey and John have been so helpful in your recovery and ongoing therapy. It's fantastic to hear that your daily exercise routine is benefiting you. Your feedback is greatly appreciated by our team at Gregg Ott!
J
James Amos13 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Greg is an excellent physical therapist. He knows what needs to be to be done and does it! I have high praise for his knowledge toughness and desire to ensure I would get better… and I have. MUCH better . I have high praise for Greg and I am very very grateful. I can walk again!! That’s success!!
Bonnie Amos
Response from the owner · a month ago
Thank you for sharing your wonderful experience with Greg! We're thrilled to hear about your progress and success. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Greg. Wishing you continued health and happiness!
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Kaleel Weatherly3 reviewsiTotal number of Google reviews Kaleel has written across all businesses on Google Maps, not just this one.
I’ve had the privilege of working with Kalyssa! She was fantastic in helping me regain strength and mobility in my hip flexors, hamstrings, and core. I’ve been dealing with hip pain for over 4 years. After spending a month working with Kalyssa, my hip pain has subsided substantially. Of course, I still have a ways to go to be completely pain-free, but I’m off to such a great start. I’ve gained so much mobility in that area. Kalyssa’s expertise and guidance gave me a new perspective about how I should approach stretching and strengthening my hips. I feel fantastic, and I owe much of that feeling to Kalyssa! Thank you so much, Kalyssa!!!
Response from the owner · 3 months ago
Kaleel, it's wonderful to hear how Kalyssa has helped you improve your hip mobility and reduce pain. We're thrilled to know her guidance has been so beneficial. Your kind words will be shared with her. Thank you for your feedback!
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Haley Sanders10 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
I’m so grateful for Greg and his team! What started as a meniscus tear recovery led to another extension from hip surgery. Greg was knowledgeable and great to work with! I always felt comfortable and welcome with everyone. The team has been a large part of my life for the past year and I will miss them!
Response from the owner · 3 months ago
Thank you, Haley, for sharing your wonderful experience! We're thrilled to hear that Greg and the team made such a positive impact on your recovery journey. Your kind words mean a lot to us, and we'll certainly miss having you around. Wishing you all the best in your continued recovery!
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Shannon Young3 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Can’t recommend Greg Ott PT enough. I broke my leg in 5 places and was in really rough shape and Crystal worked with me to get me completely back to normal. They see patients for a variety of different injuries and make you feel at home while treating you. Highly recommend seeing Crystal or anyone on the Greg Ott team for your PT needs!
Response from the owner · 5 months ago
Shannon, we're overjoyed to know that Crystal and our team at Greg Ott PT made such a positive impact on your recovery. Your kind words are greatly appreciated!
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Alex Mardiney3 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Do not expect 1 on 1 care but it is absolutely not the therapists’ fault at all! They are doing their best but are managing 3-4 patients at a time. If you are expecting the attention of your therapist for your full session or are an athlete requiring more than just the basics, look elsewhere
Response from the owner · 6 months ago
Thank you for your feedback. We would like the opportunity to discuss this with you further. Please email us at [email protected] if you would like to speak with a member of our management team about your experience.
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Herschel DeCoutoLocal Guide · 20 reviewsiTotal number of Google reviews Herschel has written across all businesses on Google Maps, not just this one.
Greg Ott is a fantastic physical therapist with deep experience in orthopedics and sports medicine. I came to him to evaluate a shoulder impingement that happened in the gym. He reviewed my symptoms, explained exactly what was happening, and why I was weaker on the right side of my upper body and what needed to be done to rehab and improve my strength to get back to where i want to be. His team at the center are very organized, knowledgeable and efficient and gave me some therapy for my shoulder that helped right away. I will be setting up periodic visits going forward.
Response from the owner · 7 months ago
Herschel, we're so pleased to hear about your positive experience with Greg and our team. It's great to know that the therapy helped your shoulder. We appreciate your feedback!
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Debbie RobertsonLocal Guide · 20 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Two of my neighbors who had knee replacement surgery strongly recommend Greg Ott for Physical Therapy for my post operative support. I am so glad I called Greg Ott PT. I am now over half complete with my therapy. My doctor confirmed. Today I have excellent range of motion in my knee and normal swelling and discomfort after 6 weeks. I am very pleased with the progress after my three times weeks sessions with Greg and his staff. Greg personally helps his patients and evaluates with the best stretches and exercises to help each patient make progress at their own ability. He directs his excellent staff personally. He has great knowledge of injuries. I could not be more pleased. - Richard Robertson
