Greystone Veterinary Hospital + Urgent Care at a glance
Reviewers describe Greystone Veterinary Hospital as a clean facility with friendly staff who provide thorough care for routine wellness exams, dental work, and urgent surgeries. Customers frequently note that pricing is reasonable and that the team communicates treatment options clearly, including during end-of-life services. A recurring criticism in lower-rated reviews involves extended wait times, even with appointments, and instances of delayed communication regarding urgent care outcomes.
Google rating: 4.6 out of 5 from 222 reviews (86% five-star).
Reviews on this page: 222 Google reviews (188 with written comments, 21 with photos).
Owner responses: the business replied to 9% of reviews.
Most recent review: October 21, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.6
★★★★★
222 reviews on Google
5★192
4★5
3★5
2★1
1★19
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I cannot say enough wonderful things about the care and compassion we received during one of the hardest days of our lives.”
“The woman at the front desk was rude and showed no concern of the problems my dog was experiencing.”
“Although this was not our regular veterinarian, they were highly recommended when my dog, Louie, was suffering, and I am so grateful we found them.”
“The prices are extremely reasonable and in my experience they don’t try to convince you to get unnecessary care to make more money.”
“Puppy ended up only needing antibiotics but the veterinarian was pushing other pricey alternatives including surgery…”
“…elief because we knew that they have love for animals, we did a very quick and in depth overview before taking her back and Within an hour of her bein…”
“They explained and made sure I understood the after care.”
“They take on too many patients and do not communicate in a timely fashion.”
“From the moment we arrived, everyone treated Louie and our family with kindness, dignity, and genuine compassion.”
“The doctor came in and explained every part of the procedure thoroughly!”
“They did none of this and when I got her back she was in horrible shape.”
People customers mention
Kostal34 reviews
Michelle7 reviews
Wolford4 reviews
Cleveland3 reviews
Lindsay3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Michelle LukasikLocal Guide · 69 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
We love this place! They are so good to our dogs. You do have to plan for regular visits but they offer emergency visits so that's handy. If you need that.
I would not say they were super expensive but they are not exactly thrifty. An annual visit for my 13 lb Shi tzu was nearly $300 for a general veterinary vaccine driven annual wellness exam. But with all things you get what you pay for and at least I know I'm getting really great veterinary Care for my babies
Services: Service not listed
Diarmada SeaimpínLocal Guide · 138 reviewsiTotal number of Google reviews Diarmada has written across all businesses on Google Maps, not just this one.
Had dental work on my 13 year old pug mix. I really trust these people. The prices are extremely reasonable and in my experience they don’t try to convince you to get unnecessary care to make more money.
Price assessment: Reasonable price
Stacey4 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Greystone was very courteous and caring. They had me in and out in a very short time with an emergency visit. They explained and made sure I understood the after care.
Price assessment: Reasonable price
Services: Large animals
Heather TaraseiwicLocal Guide · 22 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
I am a retired veterinary technician. My son's dog needed emergency surgery. The cost of the surgery was very reasonably priced. The staff is amazing. They communicate well and are very compassionate. Thank you for saving Sharpie. She's the best girl.
Price assessment: Reasonable price
Services: Service not listed
DeeDee TherensLocal Guide · 87 reviewsiTotal number of Google reviews DeeDee has written across all businesses on Google Maps, not just this one.
Thank you for the best care for our little one Peanut. RIP baby
Kryssana MacPhersonLocal Guide · 8 reviewsiTotal number of Google reviews Kryssana has written across all businesses on Google Maps, not just this one.
My vet has office hours here and gotta say such a clean office and waiting room, I also love that they offer beverages like water or coffee. Employees are always very friendly and welcoming
Price assessment: Not sure
Services: Service not listed
Tracy Gutkowski6 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
I cannot say enough wonderful things about the care and compassion we received during one of the hardest days of our lives. Although this was not our regular veterinarian, they were highly recommended when my dog, Louie, was suffering, and I am so grateful we found them.
From the moment we arrived, everyone treated Louie and our family with kindness, dignity, and genuine compassion. They were professional, honest, patient, and took the time to explain everything, making an incredibly difficult decision a little easier to bear. We never felt rushed and knew Louie was in caring hands.
What touched us most was the beautiful thinking-of-you card we received afterward. Every staff member took the time to write a personal message and sign it. That simple act of kindness meant more than words can express and showed how deeply they care about the families and pets they serve.
Thank you for helping Louie cross the Rainbow Bridge with peace, comfort, and love. We will never forget your kindness during such a heartbreaking time.
