Analyzing 5,477,9765.5M ReviewsFor 14,83014.8K Experts
Google reviewers rate Grizzly's Hidden Falls Nursery & Landscaping 4.6 out of 5 based on 349 reviews, with the owner responding to 59% of them. Customers frequently praise the wide variety of healthy plants, reasonable pricing, and professional landscaping services like flatwork and tree planting. However, several low-star reviews highlight inconsistent customer service, citing instances of rude or unresponsive staff, and one complaint noted poor bathroom maintenance.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 228 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly and helpful, and they were happy to answer questions about plant care and even help with plant identification.”
“I couldn't get anyone's attention and the person that I did was rude as I stated before.”
“They were also the most affordable when it came to pricing.”
“Overpriced and alot of their plants are diseased and then they have the nerve not to give warranty on their plants”
“Great job thank you Ben and all of his guys that worked on it.”
“I would highly recommend this business to anyone needing expert care and guidance for their plants.”
“Needless to say I will not be back to this good Ole boy/gal establishment.”
“I called and was quickly put in touch with Ben Gillian.”
“He carefully visualized and explained his plan, and gave us an estimate.”
“I was totally ignored.”
“I was welcomed by Kaylee, who took the time and genuine care to prune it properly and educate me on how to care for this very sentimental plant.”
praise complaint · found by our text analysis, Google review wording unchanged.
Greatest garden nursery in this area!
Thanks K Rob! We sure appreciate that!
I really enjoyed visiting this nursery! They have a great selection of healthy plants, including native plants, houseplants, and even Christmas trees when they’re in season. The staff was friendly and helpful, and they were happy to answer questions about plant care and even help with plant identification. You can tell the workers really know their plants, and the whole experience was easy and enjoyable. I’ll definitely be coming back when I need something for the garden.
Thanks for the amazing words! We really do love what we do!
Friendly staff!!!
Thanks Daniel! I’ll be sure they know.
The staff were friendly. There was good assortment of plants and good prices. We will definitely be returning!
Thanks Tessa! Even with this heat we do our best to keep plenty on hand and I’ll pass along your compliments to the staff.
Recently hired Ben (owner) and his seasoned team for some landscaping and flatwork services. We are extremely satisfied with the outcome of the projects. Communication and their expertise was stellar. Thank you Grizzly team for converting our "bear" lot into an enjoyable curb appeal with lots of color and native species. Looking forward to additional landscaping services with these guys in the future as we convert our home into our own little oasis! Ps- their nursery is awesome too. -cheers
Thank you for trusting us with your landscaping! We look forward to helping build your oasis.
Best nursery around💐💐
Thanks Randall! We sure appreciate you!
The plants and scenery here are absolutely beautiful, well-maintained, and very peaceful to walk through. Unfortunately, the experience was completely ruined by the state of the bathroom. It was absolutely disgusting, and the toilet was entirely filled with gnats, flies, and bugs, making it completely unusable. It is a shame that such a nice outdoor space is dragged down by a severe lack of basic hygiene.
I’m happy you enjoyed the nursery. I’m not happy about what you found in our bathroom. Hopefully you brought it to an employees attention and I will make sure this isn’t allowed to happen again.
So many plants with friendly workers. They know their plants, location and can tell you how to take care of them. They have lots of pottery and planters. It’s pretty awesome!
We sure appreciate that Dawn!
The plants are absolutely beautiful! Wide variety of plants and reasonable prices! But it might be my last time shopping here unfortunately due to the lack of customer service. I needed some tips about a few of my plants, and the man named Ron was extremely rude. I asked him for some advice on some of my plants, and he just turned around and ignored me. Another employee came to help me and I got the advice I needed. I didn't feel welcomed until I was helped out by the kind lady at the register. It seemed that every employee I interacted with was very happy to help except him. I hope that the next time I come back to shop, I will feel welcomed to do so.
Thanks for the compliments about our plants! I’m also glad that you had a great experience with most of the employees. I’ll have a talk with the one that you didn’t.
I wanted to plant trees in my yard, but my yard is small and I needed help in placement, type, purchasing and planting. A neighbor down the road recommend Grizzly's Hidden Falls Landscaping. I called and was quickly put in touch with Ben Gillian. Ben was very happy to come out and help me with all of it. We made an appointment and he showed up promptly with Josh Gillian, and together we made a plan. About a week later (April 17) four workers showed up to plant my trees! The workers were friendly, professional and they worked very hard getting my trees perfectly placed and firmly planted. Tim and Will took the backyard, while Derrel and Travis planted my Red Oak in the front. One tree had yet to arrive, but a few days later Derrel returned with Nate. The tree was planted and a beautiful stone ring was placed around the tree in my front yard. Nate was so patient placing and leveling each stone. It is just perfect! All are just awesome guys and they worked very well together. I could not be happier with entire process. I highly recommend Ben and his team!
Thanks for letting us take care of you Deb. We’ll be back soon.
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Analyzing 5,477,9765.5M ReviewsFor 14,83014.8K Experts