Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts
Google reviewers rate Groom Huntley 4.6 out of 5 based on 308 reviews, noting the owner responds to 84% of feedback. Customers frequently praise the staff for handling anxious or difficult pets with patience, providing clear communication, and maintaining punctual appointments for services like nail trims and full grooms. However, lower-rated reviews cite inconsistent grooming results, unexplained price increases, and billing errors as recurring complaints.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 242 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I brought my rescue pup, who can be pretty anxious and isn’t dog friendly, into Groom Huntley for a nail trim.”
“This is an unprofessional grooming facility and which is, apparently run by a manger who doesn’t care nor understand customer satisfaction.”
“The groomer that takes care of Charlie does an exceptional job with him.”
“Cut way to short poor work done to nails all choppy and tore more than cut.”
“Highly recommend to anyone looking for a caring and skilled groomer”
“My sister had been going here for years, obviously never again.”
“She took us to a quiet room away from other dogs and was incredibly efficient.”
“…er local places, but I have been coming back to Groom Huntley for the competitive pricing and because my anxious dogs seem more comfortable going ther…”
“In July we were also overcharged for services we didn’t ask for or they didn’t do.”
“They took great care of my dogs and kept me informed on how their nails and ears looked so I could keep a closer eye on them at home.”
“It wasn't communicated to me at all in any way that there was an issue grooming him so that is good information for us to now have.”
“One of the only places I trust to do a great job every time.”
praise complaint · found by our text analysis, Google review wording unchanged.
They were very accomodating for a last min apt. They took great care of my dogs and kept me informed on how their nails and ears looked so I could keep a closer eye on them at home. We will definitely be back!
Great experience always!
The staff was friendly no issues there but I took my golden retriever for a bath and brush and at the time of pick up he looked and smelled the same. Couldn’t tell if he was clean or not. His belly area looks untouched. Wish there would have done a better job bathing him for him to actually smell clean.
We are sorry to hear you were unsatisfied with our service. We do offer the option to return within 48 hrs if you are ever unhappy and would like us to do better. Please reach out to our management. We always prefer to hear directly from our clients over online. Let us know how we can upgrade your experience.
I brought my rescue pup, who can be pretty anxious and isn’t dog friendly, into Groom Huntley for a nail trim. The groomer was absolutely amazing, so patient and calm. She took us to a quiet room away from other dogs and was incredibly efficient. Couldn’t have asked for a better experience! I found my place and won’t take my Lucy anywhere else!
Thank you os much for the kind words! We look forward to seeing you and Lucy back soon!
Groom is the best doggie salon I have ever been to. The care and patience they exhibit with my 10 lb Bijon puppy mill mama who is very shy and afraid is superb. Take your pet there and love the results. Located in Huntley
We appreciate you. We love spending time with our clients pets and making sure they are well taken care of during their time with us. Thank you!
Freckles and I were really pleased with our appointment today. He looks great and smells a little better to Since we can’t have Rahlne we would like Kelly to replace her. Maybe we will do one if the luxury packages next time. The Kornegay’s
We love Freckles! Thank you for the kind words. We are happy you enjoyed his visit with us!
Great service
Thank you!
Great place to pamper your pet.
Thank you Kathy. She is a sweetheart and we love seeing her!
Second time I have visited for my pups nail trim and had nails smoothed with their machine. My groomer near me said my pup was not cooperating so they couldn’t. I will bring him here from now on because they know how to do it properly and without stress. My pup was happy the whole time and we were in and out quickly. Thank you!
Thank you Marianne! So glad he enjoyed his visit. We will see you again soon!
Very good groomer. We had our cat's nails trimmed & they got it done swiftly in and out.
We love our cat clients! Thank you Nanette. We look forward to seeing you soon!
Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts