Customers frequently praise the mobile grooming service for its punctuality, gentle handling of anxious or senior dogs, and proactive communication, including photo updates during appointments. Recurring themes highlight the convenience of the van arriving at the home and the quality of the grooming results. However, several low-star reviews criticize significant price increases following a corporate merger, difficulty with scheduling, and instances where staff failed to show up or respond to booking inquiries.
Google rating: 4.9 out of 5 from 550 reviews (96% five-star).
Reviews on this page: 550 Google reviews (425 with written comments, 135 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: August 15, 2025.
Service: Pet Service serving Antioch, California.
Data from Google, last updated October 27, 2026.
Photos
Customer reviews
4.9
★★★★★
550 reviews on Google
5★530
4★5
3★4
2★1
1★10
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 425 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I met with Brennan, the doggy groomer and he was so sweet really took time with Alana (my whippet mix) and made her comfortable.”
“Seems unprofessional.”
“…od boy but they're great they take the time with him they do a really great job they do his nails hair trim but and teeth.…”
“Horrible service don’t bring your pug to them”
“They were on time and our groomer shared our pets experience while she was getting pampered.”
“Deidra never showed up, neither reached out.”
“The service itself is awesome for dogs that would be nervous in a communal setting, but my 5 stars are for Leo!”
“First there was great communication from the questionnaire to their response and even up to letting me know they were on their way.”
“…r expensive and Kennedy did a much better job with our pup at a more reasonable price.…”
“Very easy to set up, drop off, groom was great and not too expensive for everything involved and the convenience.”
“He’s so patient and gentle—it's clear he genuinely cares about the dogs he works with.”
People customers mention
Carlos16 reviews
Amanda9 reviews
Barkbus9 reviews
Kennedy8 reviews
Charlie8 reviews
Francisco7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
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Syed HussainLocal Guide · 12 reviewsiTotal number of Google reviews Syed has written across all businesses on Google Maps, not just this one.
Ever since they merged with another company the cost went up by hundreds of dollars for my 37 pound doggo. As much as I love the groomers. The new owners might be trying to pay for their car payments with some of these prices. Dont do it, there are other options that are more reasonably priced.
Old Review: They are amazing! My pup is looking all groomed up ready to go! Easy, fast, great quality, and my pup loved the experience as well. You have to use them! Amanda is so good with my baby and she loves Amanda too!
Response from the owner · 3 years ago
Hi Syed, thank you! We're so happy your pup loved the experience. We hope to see you again soon!
Orville JacksonLocal Guide · 26 reviewsiTotal number of Google reviews Orville has written across all businesses on Google Maps, not just this one.
I like their service, and when I had a no-show from my groomer the second time they were very responsive and made some changes. My current groomer Francisco is excellent - super polite, prompt, and my doggy looks fabulous! My only concern is the price point. It's expensive. At this point I'm willing to eat the cost for the convenience and high quality service though. The service is definitely five stars on its own!
Response from the owner · a year ago
Thank you so much for the kind words and honest feedback! We're thrilled to hear you're loving Francisco—he’s truly amazing—and we’re glad we could turn things around after the no-show. We understand the pricing can be a consideration, and we genuinely appreciate you choosing Barkbus for the quality and convenience. Looking forward to seeing you and your pup again soon! 🐾💙
Wendy OrtizLocal Guide · 13 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
I absolutely love Barkbus! Tried this grooming service on wheels and thought my dog would be nervous because she's naturally anxious and OMG she loved it! The Mercedes Van parked right in front of my house with no problems. I met with Brennan, the doggy groomer and he was so sweet really took time with Alana (my whippet mix) and made her comfortable. Once they met Brennan worked his magic and even took photos of her while he did the service! As this is happening I'm in the comfort of my home, cleaning and going about my day doing home chores. Beats getting in traffic putting my dog through unnecessary stresses in transit. I am definitely doing this service again! Very professional, clean, and they know what they are doing which gives me comfort knowing Alana Banana is in incredible hands! THANK YOU BARKBUS!
Response from the owner · a year ago
Thank you for the love, Wendy! We're beyond thrilled to hear that Alana had such a positive experience with Brennan. It means the world to know we could help make grooming stress-free for both of you. We’re so glad you enjoyed the convenience, care, and peace of mind—and we can’t wait to see you and Alana again soon! 💙🐾
Emily Roberts7 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Brennan was great and Gaia is very happy to be so fresh and so clean 🧼 💙
Response from the owner · a year ago
Thanks so much for the awesome review! We're so glad to hear Brennan took great care of Gaia and left her feeling fresh and clean. See you both next time! 🐾💙
Lielonnie Lewis2 reviewsiTotal number of Google reviews Lielonnie has written across all businesses on Google Maps, not just this one.
Kennedy is the best. My fur baby and I were both nervous but Kennedy handled little Chili Beanz with the gentlest of care.
Response from the owner · a year ago
Thank you for the kind words! We’re so glad Kennedy was able to put both you and little Chili Beanz at ease—that's exactly what we aim for. We can’t wait to see you both again soon! 💙🐾
Emily Miller7 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
David was early (yay!) and took great care of my pups. They often get stressed at the groomer and he was so loving to them, they were very comfortable around him. And their cuts are great!
Response from the owner · a year ago
Thank you so much for the kind words! We're so happy to hear David made your pups feel comfortable—that’s exactly the experience we aim for. We're thrilled you're loving their cuts, and we can’t wait to pamper them again soon! 🐾💙
Kris Miller1 reviewiTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Gia is fantastic. Listen to the customer and fully understands expectations. Gia is worth the money!. Dogs don't act scared or weird after being with Gia.
Response from the owner · 2 years ago
We can set up recurring appointments for Buttons with Deidra. ♥ Text us at (662) 876-1678 and we'll work out the best dates for Buttons' grooming sessions. Thank you, Kris!
Courtney Wingate5 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Barkbus was great! David the groomer arrived within the time window as promised but most important he took great care of our sweet dog Ruby. I have never seen her so clean, soft and fluffy!! Will definitely use them again. Highly recommend!
Response from the owner · a year ago
Thank you so much for the kind words! We're thrilled to hear Ruby had such a great Spaw Day with David. We truly appreciate the recommendation and can’t wait to pamper Ruby again soon! 💙🐾
Danielle Bargas1 reviewiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
We absolutely love Barkbus, and Francisco is truly amazing with our dogs! Our boy Max is very particular about who he lets groom him, and Francisco is the only one he trusts. He’s so patient and gentle—it's clear he genuinely cares about the dogs he works with.
Both our pups always come back looking fresh, clean, and smelling great. The convenience of having the grooming van come right to our home is a huge plus—especially since I just had a baby and getting everyone in the car is a challenge. Francisco makes the whole experience stress-free for both us and the dogs.
Highly recommend Barkbus and especially Francisco. He’s the best! 🐶🚐✨
Response from the owner · a year ago
Thank you for the love, Danielle! We're thrilled to hear how much Max (and the rest of the family!) love Francisco. He's truly one of a kind, and we're so lucky to have him on the team. We know how hectic things can get with a new baby, so we're honored to make life a little easier and keep your pups looking and feeling their best. See you on their next Spaw day! 💙🐾
