Customers praise the mobile van's clean, quiet environment and the groomers' patience with anxious or high-energy dogs, noting that staff often send photo updates during appointments. Positive reviews highlight the convenience of in-home service and the thoroughness of full-service grooming, including baths and haircuts. However, low-star reviews criticize phone customer service for being rude or difficult to understand, while also alleging that the business does not actually serve the advertised Sacramento area or failed to show up for scheduled appointments.
Google rating: 4.8 out of 5 from 204 reviews (95% five-star).
Reviews on this page: 204 Google reviews (153 with written comments, 54 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: September 12, 2026.
Service: Mobile Dog Groomer serving Sacramento, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
204 reviews on Google
5★193
4★2
3★2
2★1
1★6
Reviews from Google, shown as published (original wording, unedited).
BL
Bethany LopezLocal Guide · 6 reviews
★★★★★
They don’t actually service Sacramento area even though they’re advertised here
Response from the owner · a month ago
Hi Bethany! Thank you so much for reaching out and letting us know. 💛 We’re so sorry for any confusion — Barkbus is a mobile dog grooming company currently serving select areas across the U.S., including parts of California, Texas, and more.
It looks like our listing may have caused some confusion, and we really appreciate you bringing it to our attention. While we’re not currently Sacramento, we’ll be sure to reach out as soon as we expand to your area. We’d love to pamper your pup in the future! 🐾
— The Barkbus Team
Len did a fabulous job grooming my dog! He asked all sorts of questions beforehand…….and my dog Nash, came out spot- on handsome!! Len is a professional, took great care with my dog and clearly is skilled. He’s the guy!
Response from the owner · a year ago
Thank you so much for the kind words! We're thrilled to hear that Len is taking such great care of Nash and that you’re happy with his Spaw day. We appreciate you being part of the Barkbus family! 🐾💙
Customer service was RUDE and their phone was chopping in and out every other word (obviously an overseas call center). I made a 3:15 appointment and they never showed up. Called back to Cancel appointment to be told about a two hour window which was never mentioned. Next day original customer service lady called me back to argue about what she recorded. Who do you think you are? I was willing to pay the high cost but due to the poor customer service on the phone (fix her headset or your VOIP phone system) I will NEVER CALL AGAIN. Good Riddens.
Response from the owner · 11 months ago
Hi Robert! We’re very sorry to hear about your experience and understand how frustrating this must have been. Clear communication and reliable service are top priorities for us, and it sounds like we missed the mark here.
We’d love the chance to discuss this further so we can understand exactly what happened and improve. Our Trust & Care Team has been notified and would be happy to connect with you directly. Thank you for sharing your feedback — it truly helps us do better for every pup and pet parent. 💙🐾
This is our new groomer! Since we had our first golden retriever, Bodie about 15 years ago, we have tried a number of groomers from the ones in pet stores to the independent boutiques. Most of the time, the cuts turned out okay, but our biggest complaint was always that it would take 4-5 hours, meaning that they would be sitting in a crate for much of the time while they juggled multiple dogs.
As our fur child was getting older (he just turned a ripe old age of seven, so 49 in human years), he has become less of a fan of driving to the vet and then being left there. He’s my shadow and makes it known. I looked at many options this time and was impressed with Groombuggy/Barkbus. While the cost was more, I’m willing to spend whatever for my babies.
From the time I inquired, I was impressed. It was super easy to get a quote and get scheduled. They do a very thorough, but straightforward intake and provide a custom quote depending on what you want and your dog’s needs. From that point, I received a few reminders, which were helpful, and the option to enter my credit card info ahead of time to make check-out quicker.
Our groomer, Ash, arrived right on time and came out to introduce herself to both us and Yoshi. He took to her right away. She explained what would happen and answered all of our questions. Then she got to work.
She quoted two hours, and almost two hours on the dot passed before the Barkbus doors opened with our gorgeous pup exiting. Ash did an absolutely phenomenal job! Yoshi’s cut is perfect, he got a complete bath and smells fantastic, but natural (no chemical smells here). And more than anything, Yoshi wasn’t jetting to get out of the van and run to me. He was strutting to show me how great he looked. And boy did he!! I rebooked with her right away. Ash made recommendations as to what she thought would help him moving forward (alternating de-sheds and cuts), but she was not pushy and there was no hard sell. I really appreciated that. You can tell that she truly loves dogs and they love her right back. So thankful we found our new groomer for life!
Response from the owner · a year ago
Hi Suzanne! Thank you so much for sharing Yoshi’s grooming experience in such detail! We’re thrilled to hear how smoothly everything went — from scheduling and communication to Ash’s care, expertise, and the phenomenal results. It means the world to us that Yoshi felt comfortable, happy, and proud to show off his fresh look. We’ll be sure to pass along your kind words to Ash, and we’re so grateful you’ve chosen us to care for your pup. We can’t wait to pamper Yoshi again soon! 🐶💙
Maggie did so well with Ash. She had mats around her neck from swimming, so she needed to be cut shorter Than normal. Ash still made her look beautiful!
Response from the owner · a year ago
Thank you, Kathy! We’re so glad Ash was able to help Maggie feel more comfortable and still look beautiful despite the mats. Can’t wait to see you both again soon! 💙
It’s not easy finding someone who knows how to groom a Pomeranian. But AnBolyn is so good with my Foxy girl! She is so attentive to Foxy’s mood and she always does such a good job. Just got my Pom a summer cut and they did an AMAZING job!! So incredibly happy with her stylist ♥️♥️
Response from the owner · a year ago
This is great, Lacy! We love hearing about customers (both the humans and the pups!!) great experiences with us. We hope to see you both again soon! 🐾💙
Kayla was great with Bobo and he enjoyed the experience....I will use Barkbus and Kayla again!
Response from the owner · a year ago
Thank you, Ken! We're thrilled to hear that Kayla is taking such great care of Bobo and that he enjoyed his Spaw day. We appreciate you being part of the Barkbus family! 🐾💙
Katherine was absolutely wonderful and all of my four pup’s warmed up to her. At first they were apprehensive but Katherine was welcoming and soon had them being cuddled in her arms. Convenient, efficient, and most of all reasonable! Love this service! Katherine is my preferred groomer and look forward to her next visit!
Response from the owner · a year ago
Thank you for sharing your experience, Carie! We’re thrilled to hear how quickly your pups warmed up to Katherine—she truly has a special touch. We're so glad the experience was convenient, efficient, and met your expectations. We can’t wait to pamper them again soon! 💙🐾
I have only had one appt so far, but we were very pleased. Samantha was so kind and reassuring. She sent me texts with pictures during the grooming to keep me updated and I really appreciated how communicative she was! My Lily came out looking fabulous and smelled so good!!
Response from the owner · a year ago
Thank you for the lovely feedback, Cortney! 💙 We're so happy to hear your first experience with us was a great one. Samantha is truly amazing, and we’re glad her updates and care helped you feel at ease. Lily must’ve looked (and smelled!) fabulous—we can’t wait to pamper her again soon! 🐾✨
Another satisfied customer. I love that my groomer likes my Maggie Blu. She has come back fresh and smelling good. I will recommend Groombuggy for your pets always.
Response from the owner · a year ago
Thank you, Susette! We’re thrilled to hear Maggie Blu came back fresh and fabulous! It means the world that you trust us with her care. We truly appreciate the recommendation and can’t wait to pamper Maggie again soon! 💙🐾