Bobby McGinleyLocal Guide · 25 reviewsTotal number of Google reviews Bobby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy dog looks amazing.
Groomingdale's
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%47+25.6Reliability 24%18+4.4Value 14%95+13.4Replies to reviews 7%4+0.3Craft & service penalty99−0.1Momentum penalty52−4.8Experts Score= 39Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.39SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#183 of 188 mobile dog groomersPosition by Experts Score among all companies we track in this category. · better than 3%
4.5 ★★★★★ 180 Google reviews · 24 photos
82%five-star reviews
4.15★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Groomingdale's at a glance
Groomingdale's holds a 4.5-star rating from 180 reviews, with customers frequently praising the staff’s friendliness, punctuality, and ability to handle anxious or difficult pets. Positive feedback highlights successful baths, nail trims, and haircuts that leave dogs looking fresh and smelling pleasant. However, several low-star reviews criticize long wait times without adequate water or breaks, billing for extra services like mat removal, and instances of skin nicks or miscommunication regarding pet identity.
- Google rating: 4.5 out of 5 from 180 reviews (82% five-star).
- Reviews on this page: 180 Google reviews (133 with written comments, 19 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 8, 2026.
- Service: Mobile Dog Groomer serving Memphis, Tennessee.
Data from Google, last updated November 2, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Groomingdale's: 47/100 on this factor. Category median: 85.C
47
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Groomingdale's: 18/100 on this factor. Category median: 82.F
18
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Groomingdale's: 99/100 on this factor. Category median: 93.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Groomingdale's: 95/100 on this factor. Category median: 95.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Groomingdale's: 52/100 on this factor. Category median: 100.C
52
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Groomingdale's: 4/100 on this factor. Category median: 50.F
4
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
- 5 stars14782%
- 4 stars148%
- 3 stars21%
- 2 stars42%
- 1 star137%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
- Praise12094%
- Complaints76%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price125%
- Reasonable375%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4838%
- Quality & results4334%
- Price & value129%
- Speed & response119%
- Would recommend86%
- Honesty & trust43%
- Communication11%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fast super friendly, dogs smell and always look fresh and pleasant!”
“Heather thank you so much for amazing job you did on Cooper, your service was so inviting and we will be back to you, Cooper looks great😊”
“I deal with it because they do good work but a poor job when it's time to pay for the services.”
“They are very reasonable, cared so much about my babies(dogs).”
“…d getting him out of the cage and charged me a random “difficult dog fee” and he always gets compliments from groomers !…”
“Of course she promptly came home and rolled in the mud, but she was pretty for 20 min!”
“Highly recommend to anyone!”
“They were extremely honest, let me know the other party that did her nails did a good job, it's just the way she paws and didn't charge me.”
“Can someone explain how a dog can have fleas and you never see them scratching.”
People customers mention
- Groomingdales 10 reviews
- Ginger 6 reviews
- Maltese 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Groomingdale's for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
E11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I haven’t been here so I shouldn’t even choose a star but I have to say something about the comments. Not one but two comments stating their dog was mistreated. If a business has even one negative comment, I won’t go. I’ve been trying to find a groomer that I’m satisfied with for months. I was going to try…
AndreaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I'm a first time customer with them but they pampered my chi girl because she so scared of getting her nails done. They made her feel loved and she stopped her shaking being in fear. They will be my pups forever home now . Another wonderful review from me. Been using them for years now. They are by far the best groomshop around
ReneeLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★
They do a good job! However, my dog was so terrified when I took her back up there. She was shaking so bad. My neighbor and I was talking one day because she took her dog there and she said her dog was acting different when she picked him up! My dog never shake like that with a groomer not even the VET. It really…
Great priceDog full service grooming
LolaLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Heather thank you so much for amazing job you did on Cooper, your service was so inviting and we will be back to you, Cooper looks great😊
Reasonable priceDog grooming
kiaraLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Ms. Ginger and her amazing crew always do a good job with my baby Thor. He loves coming to groomers because they let him love on them. Our 2nd time and we will continue to come back.
Castashia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
PLEASE READ!! They mistreat dogs. They told me my dog wasn’t mine even though I was the one to drop him off. The lady was telling me how poorly she treats her dog compared to her cat. I have the happiest miniature poodle who’s NEVER showed aggression. When I picked him up she told me he wasn’t my dog and he was…
Dog grooming
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 5 | — |
| Dog full service grooming | 3 | — |
| Dog bathing and blow dry | 2 | — |
| Dog nail trimming | 2 | — |
Compare with
Photos
Customer reviews
4.5 ★★★★★ 180 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
E W11 reviewsTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI haven’t been here so I shouldn’t even choose a star but I have to say something about the comments. Not one but two comments stating their dog was mistreated. If a business has even one negative comment, I won’t go. I’ve been trying to find a groomer that I’m satisfied with for months. I was going to try Groomingdales but not after the comments I read.
Keith BowersLocal Guide · 43 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast super friendly, dogs smell and always look fresh and pleasant!!
Andrea GradyLocal Guide · 35 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm a first time customer with them but they pampered my chi girl because she so scared of getting her nails done. They made her feel loved and she stopped her shaking being in fear. They will be my pups forever home now . Another wonderful review from me. Been using them for years now. They are by far the best groomshop around
Theresa Hunnicutt-GravesLocal Guide · 20 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy 2 ShihTzus love these ladies. They do an amazing job on our pups!
- Price assessment: Reasonable price
- Services: Dog ear cleaning, Dog grooming, Dog bathing and blow dry, Dog full service grooming
Renee B.Local Guide · 107 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a good job! However, my dog was so terrified when I took her back up there. She was shaking so bad. My neighbor and I was talking one day because she took her dog there and she said her dog was acting different when she picked him up! My dog never shake like that with a groomer not even the VET. It really makes you wonder are they mistreating some dogs! It'll be nice if cameras were in the grooming area.
- Price assessment: Great price
- Services: Dog full service grooming
charles mooreLocal Guide · 42 reviewsTotal number of Google reviews charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI've got a little min pin and Yorkie next she look really good 👍
Alanna P.Local Guide · 69 reviewsTotal number of Google reviews Alanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove miss ginger!
Lola StarLocal Guide · 79 reviewsTotal number of Google reviews Lola has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHeather thank you so much for amazing job you did on Cooper, your service was so inviting and we will be back to you, Cooper looks great😊
- Price assessment: Reasonable price
- Services: Dog grooming
NA ANLocal Guide · 20 reviewsTotal number of Google reviews NA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways so nice to me and my fur baby. I love this business.
Business details
- Phone: (662) 349-9590
- Service area: Memphis, TN