Reviewers praise the store for its diverse inventory, knowledgeable staff, and helpful assistance with custom orders, noting that delivery is often timely and out-of-state options are available. However, several low-rated reviews cite significant issues with product durability, such as sagging or breaking furniture within a few years. These customers also express frustration with slow communication and a lack of resolution when contacting the company regarding warranty claims or delivery delays.
Google rating: 4.9 out of 5 from 445 reviews (94% five-star).
Reviews on this page: 445 Google reviews (376 with written comments, 27 with photos).
Owner responses: the business replied to 2% of reviews.
Most recent review: October 19, 2026.
Service: Outdoor Living Service serving Philadelphia, Pennsylvania.
Data from Google, last updated November 13, 2026.
Star ratings
445 Google reviews we collected
4.9of 5
5 stars42094%
4 stars133%
3 stars10%
2 stars00%
1 star112%
Praise vs complaints
Phrases our text analysis found in 376 written reviews
97%praise
Praise59297%
Complaints173%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20133%
Quality & results10617%
Price & value9115%
Would recommend8915%
Speed & response6911%
Communication407%
Honesty & trust132%
What customers talk about
We read 376 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“A special shoutout to Chris, our salesman, who was incredibly courteous, patient, and knowledgeable throughout the entire process.”
“We had a wonderful experience with Grossman‘s Furniture and our sales associate Chris!”
“I can't even begin to express how terrible it has been to work with them.”
“Great store, awesome customer service, very competitive prices.”
“Certainly a bit pricey, but if ever interested in an item, contact their staff.”
“I have no complaints and would recommend Grossman’s anytime”
“I cannot in any way recommend them.”
“To top it all off, the delivery was remarkably quick, and having convenient free parking right in Center City made the whole trip completely stress-free.”
“…ven two years (in a home without pets or children) and Grossman was unresponsive and ultimately did nothing to remedy the situation.…”
“Chris answered all my questions, was great about explaining differences, and helped me with all the selections I had to make.”
“It's so hard to determine all of this in a showroom - you have to trust the person you are working with.”
People customers mention
Grossmans25 reviews
Lynnel24 reviews
Chris17 reviews
Michelle14 reviews
Susan10 reviews
Kyle10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
If you are looking for great furniture, check out Grossman Furniture in Philly.
I had a fantastic experience ordering custom furniture remotely from North Carolina. Over the span of about six months, Neel and Michelle were endlessly patient and attentive, guiding me through fabric samples and delivery details. Neel was also wonderful in making the financial terms workable and stress-free. Even after delivery, a post-delivery service call was handled promptly and professionally. Outstanding customer service—highly recommend Grossman Furniture!
M Young2 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
I had a fantastic experience shopping here! The store has an amazing and diverse selection of furniture. A special shoutout to Chris, our salesman, who was incredibly courteous, patient, and knowledgeable throughout the entire process. To top it all off, the delivery was remarkably quick, and having convenient free parking right in Center City made the whole trip completely stress-free. I highly recommend this store!
Jeff KuckelmanLocal Guide · 39 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
From start to finish? The entire process of selecting and ordering my furniture to delivery was great! Chris answered all my questions, was great about explaining differences, and helped me with all the selections I had to make. Would definitely recommend!!
Doug Bryson12 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
My wife and I went to research a kitchen tables and chairs. Michelle was beyond helpful. Super thorough and helpful! We are so excited to see what she helped us create!
Samantha HowieLocal Guide · 13 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Grossman‘s Furniture and our sales associate Chris! We have shopped there before and this time we ordered a very comfortable queen sized leather sofa bed and some stools for our kitchen. They even delivered out of state! Great quality, great customer service, and overall great experience! Highly recommend!
Joseph BerkowitzLocal Guide · 753 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
I highly recommend Grossman’s Furniture. I worked with Tina who went above and beyond what would be expected both in her design sense and ease of working together. The delivery team was professional and courteous. The furniture is so well made and beautiful…..a lifetime of enjoyment!
Alyssa McAllister1 reviewiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
