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Grounded Coffee

4.6 ★★★★★ · 250 Google reviews · 23 photos
Coffee shop · Newport News, VA

Grounded Coffee at a glance

Reviewers frequently praise the friendly staff, clean atmosphere, and convenient parking at this Newport News location. Many note the space is suitable for working or socializing, with specific mentions of unique coffee drinks and pastries. However, lower-rated comments consistently criticize the high prices relative to small drink sizes, noting that lattes often taste watery or bitter. Some customers also report issues with order accuracy and insufficient attention to dietary restrictions.

  • Google rating: 4.6 out of 5 from 250 reviews (76% five-star).
  • Reviews on this page: 250 Google reviews (180 with written comments, 45 with photos).
  • Owner responses: the business replied to 30% of reviews.
  • Most recent review: October 8, 2026.
  • Service: Bubble Tea Shop serving Newport News, Virginia.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.6
★★★★★
250 reviews on Google
5★190
4★33
3★14
2★8
1★5

Reviews from Google, shown as published (original wording, unedited).

Erica Kubiak4 reviews
★★★★★

Kind service and Great Music 🎶

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $10–20
  • Wait time: No wait
Response from the owner · 2 months ago

Thank you! 😀

Review from Google · view on Google
Bernard Jackson3 reviews
★★★★★

Great atmosphere and coffee was so good! The Apple Chai Coffee is some of the best coffee I have ever tasted! Thanks!

  • Order type: Dine in
  • Meal type: Other
  • Price per person: $1–10
  • Wait time: No wait
Response from the owner · 2 weeks ago

Thank you so much for the amazing review! 😊 We're thrilled that you loved the atmosphere and that the Apple Chai Coffee made such an impression. Hearing that it's some of the best coffee you've ever tasted absolutely made our day! We can't wait to welcome you back for another cup and more good vibes. Thanks again for your support and for taking the time to share your experience with us!

Review from Google · view on Google
Ruth Machen1 review
★★★★★

I absolutely love this place!!! Katelynn is the best! 💕 the food is so good!!! Absolutely fire

  • Order type: Dine in
  • Meal type: Lunch
  • Price per person: $10–20
  • Wait time: No wait
Response from the owner · 2 months ago

Thank you so much! Yes, she is amazing, as are all our staff!

Review from Google · view on Google
Duane RandallLocal Guide · 14 reviews
★★★★★

Neat little corners to drink coffee and 'git 'er done"!

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $1–10
  • Wait time: No wait
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · a month ago

Awesome! Thanks for the review!

Review from Google · view on Google
Zoe Belote1 review
★★★★★

Wow… I was very disappointed with our experience. I love coffee, and my sister loves matcha, so we were excited to visit. I frequently visit coffee shops and was so excited to see one open in Newport News. Unfortunately, both drinks were a letdown. The only latte size available was a very small cup—smaller than a Starbucks Tall. My latte was mostly almond milk, despite having four shots of espresso, and for the price, it felt more like a Dixie cup of milk than a proper coffee. Similar to previous reviews tasted like mainly flavored milk. My sister’s matcha was even more disappointing. It came out almost completely white with barely any green color and tasted primarily like milk. It was also served in the same very small cup. I asked if larger coffee or matcha sizes were available since they had larger cups for refreshers and other drinks. For a coffee shop, it was surprising that larger sizes weren’t offered for coffee or matcha. Also, drinks came out lukewarm warm:( My sister politely asked if her matcha could be remade, and the employee kindly offered to do so. However, the employee and another person in the shop seemed to struggle with figuring out how to use the matcha grinder and prepare the drink. That really made me question whether matcha should be on the menu if the staff isn’t properly trained to make it. The drinks were expensive for the very small portions, and unfortunately, I ended up having to go somewhere else afterward to get another coffee. On a positive note, the shop itself is very cute and the atmosphere is great. I really wanted to like this place, but the drinks, portion sizes, and overall customer service were disappointing. I rarely ever write reviews but this was highly disappointing. Hopefully, they’ll consider offering larger coffee and matcha sizes and making sure employees are properly trained on the drinks they serve. Maybe the employee do not know the proper proportions coffee vs milk? Overall, I wouldn’t recommend it or return based on this experience.

Review from Google · view on Google
Landon MorrowLocal Guide · 3 reviews
★★★★★

Love this place! Great coffee and great atmosphere!

Response from the owner · a month ago

Thank you so much for your kind review! We look forward to serving you in future visits!

Review from Google · view on Google
Rahab Gachungi6 reviews
★★★★★

My sister and I had a day full of errands and we were excited to try a new coffee shop. The staff was so friendly and personable. The atmosphere was like no other and the playlist? PERFECT. It is a great place to study, work, or just hang out and enjoy some coffee. You can truly see their heart and how much love they pour into what they do and it really touched our hearts to see how open they are to serving and loving people so well! If you have a chance to visit, I HIGHLY recommend.

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $1–10
  • Noise level: Quiet, easy to talk
  • Recommendation for vegetarians: Highly recommend
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · 2 months ago

Thank you so much for the kind review and recommendations! We look forward to serving you in the future.

Review from Google · view on Google
Mathenia Rose9 reviews
★★★★★

This is a FABULOUS Coffee Shop and centrally located. I thoroughly enjoyed the atmosphere, customer service and most importantly the FOOD & COFFEE!! These ladies went above and beyond to ensure the group I was with was satisfied. I will be back again❤️

  • Order type: Dine in
  • Meal type: Brunch
  • Price per person: $100+
  • Noise level: Quiet, easy to talk
  • Recommendation for vegetarians: Not sure
  • Vegetarian offerings: Not sure
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Response from the owner · 2 months ago

Thank you for you kind review! Looking forward to serving you again!

Review from Google · view on Google
Damaris GachungiLocal Guide · 14 reviews
★★★★★

Such a wonderful coffee shop! The atmosphere was warm and inviting, the coffee tasted great, and the Christian music playing in the background was an unexpected plus. The customer service was phenomenal and made the experience even better. I’ll definitely be back!

  • Order type: Dine in
  • Meal type: Brunch
  • Price per person: $10–20
Review from Google · view on Google
Selah DesignsLLC2 reviews
★★★★★

We had the pleasure of hosting a book signing for our client, Dr. Kevin A. D. Stiff, at Grounded Coffee, and they truly did not disappoint! From the moment we arrived, the staff was incredibly welcoming, accommodating, and attentive. They made sure we had everything we needed to create a comfortable and inviting experience for our guests. They even went the extra mile by creating a signature drink, “The Disruptor,” in honor of Dr. Stiff’s book! ☕📚 That special touch made the experience even more memorable and showed just how intentional they were about helping us celebrate the occasion. The amazing pastries, delicious sandwiches, and coffee were an absolute hit with our guests! Thank you, Grounded Coffee, for your hospitality, creativity, and exceptional service. You helped make this book signing more than an event—you helped make it an experience we will remember. We highly recommend Grounded Coffee for great coffee, delicious food, a welcoming atmosphere, and a team that truly goes above and beyond! ☕✨📖

  • Order type: Dine in
  • Meal type: Breakfast
  • Price per person: $1–10
  • Group size: Suitable for all group sizes
  • Parking space: Plenty of parking
  • Parking options: Free parking lot
Review from Google · view on Google

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