Appliance repair service · Alliance, OH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 40 furniture storesiPosition by Experts Score among all companies we track in this category. · better than 87%
4.9★★★★★1,901 Google reviews · 24 photos
94%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$809typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Grove Appliance Furniture & Mattress, Alliance at a glance
Customers frequently praise the store's knowledgeable staff, friendly service, and efficient delivery or installation processes for appliances and furniture. Positive reviews highlight the wide product selection and smooth purchasing experiences. However, several low-star reviews criticize repair costs as excessive relative to the work performed and describe negative interactions when addressing product defects or ongoing issues.
Google rating: 4.9 out of 5 from 1,901 reviews (94% five-star).
Reviews on this page: 1,901 Google reviews (1,436 with written comments, 41 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 28, 2026.
Service: Furniture Store serving Alliance, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other furniture stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyFurniture Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grove Appliance Furniture & Mattress, Alliance: 89/100 on this factor. Category median: 85.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grove Appliance Furniture & Mattress, Alliance: 87/100 on this factor. Category median: 82.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 82.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grove Appliance Furniture & Mattress, Alliance: 96/100 on this factor. Category median: 98.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grove Appliance Furniture & Mattress, Alliance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grove Appliance Furniture & Mattress, Alliance: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
1,901 Google reviews we collected
4.9of 5
5 stars1,79694%
4 stars744%
3 stars30%
2 stars90%
1 star191%
Praise vs complaints
Phrases our text analysis found in 1,436 written reviews
98%praise
Praise2,00298%
Complaints322%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price536%
Reasonable964%
Overpriced00%
Not sure00%
$8090% vs typical furniture stores
Middle half of what 11 customers paid ($536–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude76237%
Speed & response40020%
Quality & results31115%
Price & value22811%
Would recommend19410%
Communication935%
Honesty & trust462%
What customers talk about
We read 1,436 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone we encountered was very helpful, knowledgeable, and kind.”
“Their new showroom and easy transactions make purchasing fast!”
“manufacturer's warranty was useless as one of the needed parts was "delayed" and the manufacturer would do nothing to research its status and help us…”
“dealing with Grove and Scott was an excellent experience.”
“WOULD NEVER RECOMMEND THIS COMPANY - HORRIBLE ETHICS & COMPLETELY OUT OF LINE WAY TOO EXPENSIVE REPAIR COST - Grove Appliance just repaired my washing…”
“Great products great price and they stand behind what they sell”
“…RECOMMEND THIS COMPANY - HORRIBLE ETHICS & COMPLETELY OUT OF LINE WAY TOO EXPENSIVE REPAIR COST - Grove Appliance just repaired my washing machine and…”
“Very nice store wide variety of different appliances and furniture Nice friendly Staff would recommend”
“I would not recommend using this company for repairs.”
“Explained the details of the products we were interested in.”
“My family has trusted Grove’s for years, so there was never any question about where we would shop.”
People customers mention
Groves139 reviews
Appliances23 reviews
Alan16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grove Appliance Furniture & Mattress, Alliance for 1 kind of job. Pick one to see what they paid and said.
CChrisLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 37 minutes ago★★★★★
The salesman was knowledgeable and helpful. The delivery was easily scheduled and went well.
Paid $500+Reasonable price
DDoug3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 23 hours ago★★★★★
dealing with Grove and Scott was an excellent experience. From the purchase all the way to the delivery, it was top notch and they had the specific fridge I wanted.
SSharon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Seamless experience! No stress!
Friendly and helpful staff. Would definitely recommend
Paid $500+Reasonable price
MMarc4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Groves always does a good job get and get answers for me and they take care of the extended warning on a dehumidifier and I purchased a new humidifier
Paid $200–250Reasonable priceService not listed
KKarenLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★
I had a damaged piece of furniture and the replacement was taken care of quickly.
Paid $500+Reasonable price
WWendyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I will definitely order from them again! Every step of the way was made so easy. The delivery and setup was fantastic.
The salesman was knowledgeable and helpful. The delivery was easily scheduled and went well.
Price assessment: Reasonable price
Price: $500+
Response from the owner · 22 minutes ago
Thank you, Chris! We're glad to hear that our salesman was able to assist you and that the delivery process went smoothly. Your feedback means a lot to us!
D
Doug Lucas3 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
dealing with Grove and Scott was an excellent experience. From the purchase all the way to the delivery, it was top notch and they had the specific fridge I wanted.
Price assessment: Great price
Price: $500+
Services: Household appliance installation
Repair wait time: 0–1 hr
Response from the owner · 23 hours ago
Thank you, Doug! We're glad to hear that you had an excellent experience with Grove and Scott from start to finish and that you found the specific fridge you wanted. Your satisfaction means a lot to us!
S
Sharon Farnsworth5 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Everyone we encountered was very helpful, knowledgeable, and kind. The gentlemen who delivered and installed our stove faced challenges as the kitchen had been remodeled a few years ago and access to the gas line was limited. They took their time and finished the job beautifully! Would not hesitate to shop there in the future!
Response from the owner · 2 days ago
Thank you, Cynthia! We're glad to hear that you had a positive experience with our team and that the installation went smoothly despite the challenges. Your kind words mean a lot to us, and we look forward to serving you again in the future!
C
Carol Holben5 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
I bought.a Couch and loveseat the gentleman was awesome took time to answer all my questions
Response from the owner · 2 days ago
Thank you, Carol! We're glad to hear you had a great experience and that our team member was able to assist you with all your questions. Enjoy your new couch and loveseat!
M
Marc Heck4 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Groves always does a good job get and get answers for me and they take care of the extended warning on a dehumidifier and I purchased a new humidifier
Price assessment: Reasonable price
Price: $200–250
Services: Service not listed
Repair wait time: 0–1 hr
Response from the owner · 3 days ago
Thank you, Marc! We're glad to hear that you had a positive experience with us and that we could assist you with your dehumidifier and new humidifier. Your satisfaction means a lot to us!
C
Charles Ropp3 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Grove Appliance had an ample selection of lift chairs and expertise about them. Their delivery and setup was executed as planned. Great to do business with.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 days ago
Thank you, Charles! We're glad you found our selection of lift chairs and appreciated the delivery and setup. It was great doing business with you too!
K
Karen LaskeyLocal Guide · 18 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I had a damaged piece of furniture and the replacement was taken care of quickly.
Price assessment: Reasonable price
Price: $500+
Repair wait time: 0–1 hr
Response from the owner · 5 days ago
Thank you, Karen, for your feedback! We're glad to hear that the replacement for your damaged furniture was handled quickly. Your satisfaction is important to us!
S
Stacy Irwin11 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
We use Grove for most of our home and appliance purchases. Our garage fridge needed replaced, and the scratch and dent area at Groves is the perfect place for that! Their new showroom and easy transactions make purchasing fast! Thank you!
Services: Household appliance installation
Response from the owner · a month ago
Thank you, Stacy! We're so glad to hear you love your new items from Grove Furniture and Appliance. It's wonderful to know our staff and delivery team made a positive impact. Enjoy your new home!
W
Wendy BrammerLocal Guide · 24 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
