Google reviewers rate GTO. Plumbing and rooter 4.9 out of 5 stars based on 70 reviews, noting the owner responds to all feedback. Customers describe services including drain clearing, water heater installation, and pipe repairs, frequently citing punctuality, same-day availability, and clear communication. Recurring themes highlight fair pricing and professional conduct, with no common criticisms identified in the provided excerpts.
Google rating: 4.9 out of 5 from 70 reviews (96% five-star).
Reviews on this page: 70 Google reviews (63 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 9, 2026.
Service: Septic Tank Service serving Richmond, California.
Data from Google, last updated October 28, 2026.
Photos
Customer reviews
4.9
★★★★★
70 reviews on Google
5★67
4★2
3★1
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“GTO quickly responded to my problem with blocked drain.”
“They were also nice to my out of control puppies that were getting in there way.”
“Manolo and team did a great job finishing the plumbing on our bath remodel, they even helped identify and fix issues created by a different plumbing company.”
“I called they showed up within an hour and had my leak repaired in about an hour at a fair price.”
“I highly recommend them if you own or manage a property they will be great for your tenants and plumbing”
“They are fantastic - responsive, timely, competent, honest, friendly, and fairly priced.”
“Appreciated the clear communication and same day service.”
People customers mention
Manolo9 reviews
Jose3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Travis Bushnell1 reviewiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Hardworking, reliable, and honest. Manolo and team did a great job finishing the plumbing on our bath remodel, they even helped identify and fix issues created by a different plumbing company.
GTO quickly responded to my problem with blocked drain. Appreciated the clear communication and same day service. Will definitely call them again for next plumbing issue
Price assessment: Not sure
Price: $200–400
Services: Drain cleaning
Response from the owner · a month ago
Thank you very much for your comments, that help us to continue improving our service to the Richmond community.
Vanessa Bell1 reviewiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
As a tenant (not responsible for financial obligations) I would say GTO is the best plumbers I’ve felt with. The are always responsive, reliable contractors. They always have great moods and go to all lengths to solve the issues. They have numerous different equipment I’ve never even seen before that they bring with them no rescheduling to bring more equipment like most companies. They go from the roof to the sewer to solve the problems with a smile on there faces. They were also nice to my out of control puppies that were getting in there way. I highly recommend them if you own or manage a property they will be great for your tenants and plumbing
Price assessment: Not sure
Services: Toilet repair, Sewer cleaning, Toilet installation, Service not listed
Response from the owner · 3 months ago
Thank you very much for your comments, because that means that we're going in the wright path to help home owners and responsible tenants.
Bruce Keilin1 reviewiTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Manolo came right over when our pressure regulator valve broke. He diagnosed the problem quickly and came back early the next morning with the part to complete the project.
Friendly, responsive, reasonably priced. Highly recommended.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Service not listed
Response from the owner · 3 months ago
Thank you very much for your comments that help us to continue providing the best possible plumbing services for home owners in the area.
Derek Jones8 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Very happy with my experience with Jose. I called they showed up within an hour and had my leak repaired in about an hour at a fair price. Would highly recommend!
Price assessment: Great price
Services: Plumbing leak repair
Response from the owner · 4 months ago
Thank you very much for your comments that helps other homeowners to find the wright plumbers for any plumbing issues and projects.
Meghan Mahrholz4 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
We contacted GTO Plumbing to have a few hose bibs replaced and reoriented. Fast response and communication, extremely professional and they did an excellent job. So happy with them! Highly recommended. :)
Price assessment: Reasonable price
Price: $600–700
Response from the owner · 4 months ago
Thank you very much for your comments that help us to continue improving our plumbing services to all home owners in the Bay area.
A F2 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I called GTO plumbing and repair at 10:30pm one evening due to scary situation with my failing water heater. Manolo promptly answered my call and coached me on safety protocol. It was a very stressful situation and was so grateful that he responded so late in the evening. He came over the next day with his assistant to assess the situation. They were both very kind, prompt and helped reassure me that sure my home was safe. I will happily recommend this business to others in need of plumbing/household services!!!
Price assessment: Great price
Price: $100–200
Services: Service not listed
Response from the owner · 7 months ago
Thank you very much for your comments we really appreciate them and we look forward to seeing you in your future plumbing projects.
Joe ParisiLocal Guide · 14 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I’ve used GTO twice in the past year for various projects related to clogged sinks, faucet replacement, toilet issues, and drainage problems. They are fantastic - responsive, timely, competent, honest, friendly, and fairly priced. This is now my go to plumbing service.
Thank you very much for your comments we really appreciate them because they encouraged us to continue providing the possible plumbing services in the Bay area.
Sonya Roland1 reviewiTotal number of Google reviews Sonya has written across all businesses on Google Maps, not just this one.
Manolo and his Son of GTO provided EXCELLENT SERVICE! They were professional, courteous, respectful of me, (a 64 year old Woman, home by myself), our home and property and worked relentlessly to resolve our plumbing issues. Manolo provided me with easy to understand explanations about the problems with our system, what was required to resolve those issues and of his work at each step of the repair process. GTO also provided photos of the work/repairs to my roomate, via text, as he was at work and not able to be here while they were in our home both diagnosing the issues with our system and completeing the necessary repairs. This was crucial as my roomate was responsible for overseeing the process and providing payment on behalf of our landlord who lives several hours away. Manolo's documentation was so thorough that our landlord was able to sign off on the repairs and the payment at each step of the repair process! They resolved our issues in a more than timely manner and took great care to thoroughly clean up our property after finishing the repairs to our system.
I CANNOT RECOMMEND GTO MORE HIGHLY!!!
In a world where fewer and fewer 'professionals' take pride in their work and deliver fully on promises made, GTO/Manolo and his Son unequivocally stand head and shoulders above and they do so with GREAT INTEGRITY!! Moreover, as a Woman, it was refreshing to be treated as someone who is not only as capable as any man of understanding issues related to plumbing and home repair, but who also has the ability to make competent decisions with respect to resolving those issues. It was WONDERFUL working with them!! Don't hesitate! When you have plumbing issues, CALL GTO!!!!
Thank you very much for your comments, we really appreciate them because that helps us to continue providing the best plumbing services for home owners in the bay area.
Aislynn Palos1 reviewiTotal number of Google reviews Aislynn has written across all businesses on Google Maps, not just this one.
We had a great experience with this plumbing team. They were incredibly nice, prompt, and professional from start to finish. They arrived on time, clearly explained the issue, and handled everything efficiently and cleanly. It’s such a relief to work with people who are both skilled and genuinely kind. We would absolutely recommend them and will definitely call them again for any future plumbing needs.
Response from the owner · 8 months ago
Thank you very much for your comments, we really appreciate them, that helps us to continue working with professionallism and commitment for our customers.
