Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts
Google reviewers rate GuardMe Security 4.6 out of 5 based on 151 reviews, with the business owner not replying to any feedback. Customers frequently praise the company for prompt scheduling, transparent pricing, and knowledgeable staff who avoid overselling unnecessary equipment. Positive comments often highlight clean, professional installations and responsive post-sale support via phone or text. However, several low-star reviews describe recurring issues with equipment malfunctions, improper wiring, and unresponsiveness when attempting to resolve technical problems after installation.
Data from Google, last updated November 3, 2026.
151 Google reviews we collected
Phrases our text analysis found in 145 written reviews
How often each topic comes up in the written reviews
We read 145 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike and his team is nothing but prompt, professional and easy to work with.”
“Overall, competitive pricing, good equipment and from a company with good standing - highly recommend!”
“…ll phone and despite it being 9PM on the east coast, still responded quickly to messages I didn't expect to receive a response to until next day.…”
“I would advise all to look elsewareerrible service, unknowledge teck ,unresponsive staff , didnt show up with all equiptment needed to perform upgrade…”
“Joe and his colleague were top notch in installing the equipment as well, took the time to ensure everything was up and running and was very knowledge…”
“Not What They Promise - Worst Experience Delivered Nothing”
“He made sure I didn’t miss anything I needed and got me a great deal!”
“Company overcharges for hardware, specifically $125 for item available for $64.”
“…hours the technician Brian showed up and spent 4 hours installing and explaining the system to us after he left we experienced a weak signal and it wa…”
“…d; didn't oversell or try to add on anything additional and was very upfront on what was unnecessary.…”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 151 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
t.I would advise all to look elsewareerrible service, unknowledge teck ,unresponsive staff , didnt show up with all equiptment needed to perform upgrades needed ,I always try to use loc al bussinesses located in old bridge but this was a mistake ! I would advise all to look elsewhere for their alarm needs...
"Upgraded" my alarm system to address a few issues that I was having with the old system, only to make things 10 times worse. The upgrade was done exactly as advised and recommended by Guard Me. So I ended up with an "upgraded" system that does not work properly. GMI's attempts at fixing the issues (for which they are trying to charge me!!!) have so far failed miserably. They seem to have no idea how to fix the problems, blame them on my bad sensors (which they said did not need to be replaced) and my WIFI (which is a high end mesh network and works great for every other device in my house). GMI then sent me $500+ invoice for the "repair" appointment which achieved nothing (though did credit me for this amount after I pushed back). I have already wasted so much of my time dealing with all of this and have missed days of work. Absolutely ridiculous.
In the market for home security in NJ - This is the place you want to call. Mike and his team is nothing but prompt, professional and easy to work with. He took my call and came over the same day to take a look at the place to consult on what was needed; didn't oversell or try to add on anything additional and was very upfront on what was unnecessary. Joe and his colleague were top notch in installing the equipment as well, took the time to ensure everything was up and running and was very knowledgeable on what they were installing. Overall, competitive pricing, good equipment and from a company with good standing - highly recommend!!!
We contract with this company. We had a problem with our video cameras and called for an appointment. They sent Mike Chamber. Wow was he professional and so helpful! I highly recommend them!
My wife and I hired GuardMe to update our security system and add some cameras and are very happy with the service we received. They started by selling us exactly what we were looking for and not overselling us on products we did not need. The installers were extremely friendly, helpful and the work was done in a neat and clean manner.
We are on day two of being GuardMe customers and thus far, I'm very pleased. GuardMe is a subsidiary of BRINKS and was our contact via an Alarm.com inquiry for a new system. Within a couple hours, I had an email from a sales rep (Mike) who gathered my info in what I wanted, costs associated, etc. Mike provided his personal cell phone and despite it being 9PM on the east coast, still responded quickly to messages I didn't expect to receive a response to until next day. GuardMe selected a local sub-contractor, Americas Security Group, who did a great job on the install. It's evident GuardMe appreciates their customers, selects quality installers and goes the extra mile compared to ADT and other big names. As a prior ADT customer, I'm very happy to have made the switch and actually have security experts dealing with our home security needs. Highly recommended.
Mike was amazing! He made sure I didn’t miss anything I needed and got me a great deal! And I had done A LOT of shopping for security systems. Installation was a breeze and the tech was super helpful and polite. I highly recommend guard me if you’re shopping for security systems and services!
July of 2019 our home was broken into during the day when nobody was home after returning home with my wife and 10 year old daughter I felt horrible looking at my daughter I'm supposed to be he protector instead I felt we were violated. I immediately called 3 companies and Guard Me Security was 1 of them after speaking with Mike I was completely satisfied and said let's do this within 48 hours the technician Brian showed up and spent 4 hours installing and explaining the system to us after he left we experienced a weak signal and it was recommended to buy a wifi extender and the next day Brian came back out and set everything back up ran some tests and everything was fine. We had a camera installed in side yard among other things exterior and interior and I couldn't figure out the camera in side yard and started to get mad it was after speaking with salesman Craig I fully understood it he spent time on the phone with me as Mike did to. A few things to know that might help you nothing makes your home bullet proof and you may have to help the cause to 1-Wifi extender for better connectivity I purchased 2-Security light I purchased Remember the more things you add to your home the less chance of it being burglarized. I intend to purchase more sensors and motion detectors from Guard Me and 2 of my neighbors already ask for the number I will recommend them to anyone. Thank you for protecting my family. Jeff
After researching 5 security systems, we chose GuardMe Security because of the helpful customer service, our neighbors' recommendations, and the value. This company provided a comprehensive system for the best price. Navid was a helpful salesperson, and he is providing ongoing tech support to make sure that we get the most usage from our new system. We have recommended this system to others. Update— leaving this system was not as smooth. They add charges at termination.
Fast service and a good deal!
Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts