Google reviewers rate Guided Elevator 4.9 out of 5 based on 112 reviews, with the owner responding to 54 percent of them. Customers frequently praise the company’s punctuality, clear communication, and thorough diagnostic processes for residential elevators and dumbwaiters. They also note reasonable pricing and consistent reliability from previous interactions. However, a small number of low-star reviews criticize unresponsiveness and unfinished repairs, suggesting a lack of follow-up on specific service requests.
Google rating: 4.9 out of 5 from 112 reviews (97% five-star).
Reviews on this page: 112 Google reviews (104 with written comments, 1 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: November 6, 2026.
Service: Elevator Service serving Los Angeles, California.
Data from Google, last updated November 6, 2026.
Star ratings
112 Google reviews we collected
4.9of 5
5 stars10997%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
98%praise
Praise24898%
Complaints52%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5823%
Speed & response4618%
Would recommend4618%
Quality & results4116%
Communication239%
Honesty & trust239%
Price & value166%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I first met Joe Snee when my mom had a dumb waiter issue, I found him to be incredibly honest, reliable and knowledgeable.”
“Not only did they describe problems that were actual and potential, but they fixed them in a timely manner.”
“I highly recommend Josh and Joe, they are the absolute best!”
“Stay away!”
“Super thorough and will only use Guided Elevator for our residential elevator needs.”
“Efficiently repaired our elevator that was not working, and that a previous company could not fix.”
“Clear communication and delivering on promises in a very professional way.”
“They were knowledgeable, thorough, and honest, and I never felt like they were trying to sell me something I didn’t need.”
“Very responsive, and provides amazing professional service at reasonable prices.”
People customers mention
Josh22 reviews
Joe10 reviews
Snee3 reviews
Elevators3 reviews
Beach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I first met Joe Snee when my mom had a dumb waiter issue, I found him to be incredibly honest, reliable and knowledgeable. His son has been to my house twice and he is just as good and smart as his dad. He diagnosed and fixed my dumb waiter in an hour, so very grateful and appreciative, especially as the Holidays are coming and I’m too old to be carrying stuff up and down stairs.
They have also serviced the elevator at my rental house. I wouldn’t trust anyone else. I highly recommend Josh and Joe, they are the absolute best!
S
sol cohenLocal Guide · 16 reviewsiTotal number of Google reviews sol has written across all businesses on Google Maps, not just this one.
Clear communication and delivering on promises in a very professional way. Not only did they describe problems that were actual and potential, but they fixed them in a timely manner.
Response from the owner · 4 weeks ago
Glad we could point you in the right direction with your lift. Thanks for the kind words, and reach out anytime.
D
Debbie Anker-Morris7 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Josh is great—very professional, tidy, and took time to answer questions and explain important features of our elevator. We will definitely be using Guided Elevator again! Highly recommend.
Response from the owner · a month ago
Thanks — glad Josh took the time to walk through the features and left things tidy. We’ll be here when you need us again.
A
Alison Young5 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Joe was great & even did some extras to make my elevator run more smoothly. He is very knowledgeable and professionaI. I would highly recommend this family-owned company.
Response from the owner · a month ago
Alison, appreciate that. Means a lot that the extras helped the elevator run smoother — thank you for trusting our family business.
S
Steve McCollum11 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
