Tax preparation service · Boise City, ID · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%64+34.9Reliability 24%57+13.8Value 14%93+13.2Replies to reviews 7%33+2.3Craft & service penalty99−0.1Momentum penalty45−5.5Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#124 of 135 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.7★★★★★90 Google reviews · 10 photos
84%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate H&R Block in Boise City 4.7 out of 5 based on 90 reviews, with the owner responding to 7 percent of them. Customers frequently praise the staff for being professional, efficient, and knowledgeable, noting that appointments are often quick and comfortable. However, several low-star reviews criticize the lack of upfront pricing transparency and suggest that service quality can vary, particularly for complex tax situations or when staff appear unprepared.
Google rating: 4.7 out of 5 from 90 reviews (84% five-star).
Reviews on this page: 90 Google reviews (80 with written comments).
Owner responses: the business replied to 7% of reviews.
Most recent review: April 13, 2026.
Service: Tax Preparation Service serving Boise City, Idaho.
Data from Google, last updated November 1, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 64/100 on this factor. Category median: 91.B
64
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 57/100 on this factor. Category median: 86.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 45/100 on this factor. Category median: 100.C
45
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 33/100 on this factor. Category median: 61.D
33
Bar = this company · dark tick = category median.
Star ratings
90 Google reviews we collected
4.7of 5
5 stars7684%
4 stars89%
3 stars11%
2 stars00%
1 star56%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
87%praise
Praise6687%
Complaints1013%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2938%
Quality & results1621%
Speed & response1418%
Price & value79%
Communication68%
Honesty & trust34%
Would recommend11%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Debbie was very grate with us,, she is so very helpful,,, thank you so very much”
“Your staff always does a great job and are very helpful.”
“All in all this was one of the worst experiences I've ever had and wouldn't suggest anyone even having a thought about how these people would do untyi…”
“Fast, efficient and friendly service with someone I trust.”
“They are quick, easy, reasonably priced and convenient.”
“When a client schedules an appointment and they select their filing type be up front about costs.”
“She took the time to explain many thing to us, and was very sharp/professional.”
“I’ve been to H&R Block before so I knew what to expect, but she honestly blew all of our expectations out of the water and provided us with the best c…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJ4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★
When a client schedules an appointment and they select their filing type be up front about costs. Your pricing is deceiving and unclear. You use shady tactics to not make pricing clear until the client is sitting in your office. In fact none of my emails or booking info has pricing anywhere. Shady
KKenneth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Debbie was very grate with us,, she is so very helpful,,, thank you so very much
Reasonable priceTax Accounting
AAnvilmanLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
We have used HR Block for several years and have always had a positive experience. Our tax pro, Michele is great. She knows what she is doing and makes us feel comfortable and confident with the results. We will continue to use her and H&R Block.
SSmitty3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Dani is always on top of the ever-changing world of taxes and makes me feel like the dreaded process is a breeze. Thanks! :)
DDylanLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★
If you have taxes that are even slightly more complex than a simple W-2, I would not recommend H&R block. They did not do a good job of explaining what they were doing, or answering my questions about deductions and tax-smart strategies, and charge a high rate for bad service. Their customer service is subpar. All in all bad experience.
RRobertLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Dani was amazing. Came in on April 18th, she made me feel like it was March 1st, so little stress and super helpful.
When a client schedules an appointment and they select their filing type be up front about costs. Your pricing is deceiving and unclear. You use shady tactics to not make pricing clear until the client is sitting in your office. In fact none of my emails or booking info has pricing anywhere. Shady
Response from the owner · 6 months ago
Dear J, thank you for bringing your concerns about our service pricing to our attention. We understand the importance of offering competitive pricing while maintaining the quality of our services. Your feedback is valuable to us as we continually strive to improve our offerings. If you would like to discuss pricing or have any issues, please reach out to us at 1-800-472-5625. We're here to assist you and ensure your experience meets your expectations.
K
Kenneth Paradiso3 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Debbie was very grate with us,, she is so very helpful,,, thank you so very much
Price assessment: Reasonable price
Services: Tax Accounting
Response from the owner · 6 months ago
Hello Kenneth, thank you for sharing your positive experience with us! We're pleased to hear that you had a great experience with Debbie. Providing excellent service is what we aim for at H&R Block, and we're happy that Debbie delivered just that. We appreciate your feedback and hope to have the opportunity to serve you again next tax season!
A
Anvilman IdahoLocal Guide · 24 reviewsiTotal number of Google reviews Anvilman has written across all businesses on Google Maps, not just this one.
We have used HR Block for several years and have always had a positive experience. Our tax pro, Michele is great. She knows what she is doing and makes us feel comfortable and confident with the results. We will continue to use her and H&R Block.
Price assessment: Reasonable price
Positive: Responsiveness, Quality, Professionalism, Value
Services: Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago
Dear Anvilman, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Michele provided exceptional service. We couldn't agree more—Michele is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
D
Dezmond Jorgensen8 reviewsiTotal number of Google reviews Dezmond has written across all businesses on Google Maps, not just this one.
If you have taxes that are even slightly more complex than a simple W-2, I would not recommend H&R block. They did not do a good job of explaining what they were doing, or answering my questions about deductions and tax-smart strategies, and charge a high rate for bad service. Their customer service is subpar. All in all bad experience.
Response from the owner · 3 years ago
Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
