Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

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H&R Block

Tax preparation service · Moore, OK · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%89+21.6Value 14%78+11Replies to reviews 7%43+3Craft & service penalty98−0.2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#84 of 123 tax preparation servicesPosition by Experts Score among all companies we track in this category. · better than 32%
4.8 ★★★★★ 66 Google reviews · 19 photos
89%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
6%reviews answered by the owner
Jan 2026latest review
📞 Call (405) 794-5773Request a call backWebsite ↗

H&R Block at a glance

Customers describe the tax preparation staff as friendly, knowledgeable, and efficient, often noting that the service makes filing easy and accurate. Recurring themes include punctuality, professional communication, and efforts to maximize refunds for federal and state taxes. However, some reviewers criticize the pricing as too expensive, while others report significant difficulties tracking refunds and feeling that staff were unhelpful or disrespectful regarding IRS inquiries.

  • Google rating: 4.8 out of 5 from 66 reviews (89% five-star).
  • Reviews on this page: 66 Google reviews (59 with written comments).
  • Owner responses: the business replied to 6% of reviews.
  • Most recent review: January 31, 2026.
  • Service: Tax Preparation Service serving Moore, Oklahoma.

Data from Google, last updated October 27, 2026.

Score profile vs other tax preparation services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction79Reliability89Craft & service98Value78Momentum100Replies to reviews43Satisfaction: 79 (median 91)Reliability: 89 (median 88)Craft & service: 98 (median 99)Value: 78 (median 100)Momentum: 100 (median 100)Replies to reviews: 43 (median 58)
H&R BlockTax Preparation Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.H&R Block: 79/100 on this factor. Category median: 91.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.H&R Block: 89/100 on this factor. Category median: 88.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.H&R Block: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.H&R Block: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.H&R Block: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.H&R Block: 43/100 on this factor. Category median: 58.C
43

Bar = this company · dark tick = category median.

Star ratings

66 Google reviews we collected

  • 5 stars5989%
  • 4 stars46%
  • 3 stars12%
  • 2 stars00%
  • 1 star23%

Praise vs complaints

Phrases our text analysis found in 59 written reviews

  • Praise4087%
  • Complaints613%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1839%
  • Speed & response920%
  • Quality & results613%
  • Honesty & trust511%
  • Communication37%
  • Price & value37%
  • Would recommend24%

What customers talk about

We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very knowledgeable, very professional yet friendly.”
  • “Knowledgeable, efficient and willing to go the extra mile when needed.”
  • “Frank did a wonderful job with my taxes.”
  • “Honestly, it's worth the cost for me not to even have to LOOK at my tax forms, let alone figure out how to fill everything out.”
  • “Allison was amazing, very easy to work with and explained any questions we had.”
  • “The price of some ways of all”
  • “I will never again use hrblock.”

People customers mention

  • Mooney 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

VeronicaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Allison was amazing, very easy to work with and explained any questions we had. Helped me feel as ease filing my taxes this year.

Reasonable priceTax AccountingIncome tax return filingIncome tax return preparation
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Allison helped me out and went above and beyond helping with my taxes !! I was very frustrated and upset and she helped with mine !!

ClariseLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Josalynn Boeke at H&R on Western in OKC....awesome. Very knowledgeable, very professional yet friendly. The office staff is also very nice. Looking forward to visiting that office next year.

Austin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Used Turbo tax every year but decided to go local this year.... never again , hands down worst experience ever “tax experts” have no idea where my refund is 3 months later and have no way to help me besides telling me to call the 1-800 irs number that tells you to go to the website for help just to have you call the…

DanielLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Frank did a wonderful job with my taxes. He was extremely helpful, insightful, and helped me to gain the maximum return possible for both federal and state.

TimmLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Lynann Mooney is a wonderful representative. Knowledgeable, efficient and willing to go the extra mile when needed.

Compare with

Photos

Customer reviews

4.8 ★★★★★ 66 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Veronica OverstreetLocal Guide · 25 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Allison was amazing, very easy to work with and explained any questions we had. Helped me feel as ease filing my taxes this year.

  • Price assessment: Reasonable price
  • Services: Tax Accounting, Income tax return filing, Income tax return preparation
Response from the owner · 8 months ago

Veronica, we’re so happy to hear you had a great experience with us and that you feel your tax pro Allison was amazing. (We think so too!) We appreciate your business and look forward to seeing you again next tax season!

Pamela Warner2 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Allison helped me out and went above and beyond helping with my taxes !! I was very frustrated and upset and she helped with mine !!

Response from the owner · a year ago

Hi Pamela, thank you for your kind words! We're thrilled to hear that you had a great experience with us and that you found your tax professional, Allison, amazing. We certainly think so too! Your satisfaction is our top priority, and we appreciate your business. We look forward to serving you again next tax season!

Johnny LawleyLocal Guide · 84 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Outstanding & experienced!

Clarise WatersLocal Guide · 40 reviewsTotal number of Google reviews Clarise has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Josalynn Boeke at H&R on Western in OKC....awesome. Very knowledgeable, very professional yet friendly. The office staff is also very nice. Looking forward to visiting that office next year.

bugg 11819642 reviewsTotal number of Google reviews bugg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Too expensive

Response from the owner · 3 years ago

Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.

S. MonroeLocal Guide · 17 reviewsTotal number of Google reviews S. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Your agent did such a good job.

Nancy Watson2 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

we have used them for years and have been pleased.

Lenora James1 reviewTotal number of Google reviews Lenora has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ruth was passion with me

Pamela Wessel3 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Previous experience

  • Positive: Responsiveness, Professionalism, Value
Tiffanny Jesse13 reviewsTotal number of Google reviews Tiffanny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone was super friendly very helpfull an was awesome

  • Positive: Responsiveness, Quality, Professionalism, Value

H&R Block on Google Maps →

Business details