Customers frequently praise the friendly, knowledgeable staff and efficient service at the Newark office, noting that employees answer questions politely and process returns quickly. Long-term clients express trust in the firm's accuracy and helpfulness. However, several reviewers criticize the high pricing, specifically noting that fees are significantly higher than alternatives and that the refund advance offered was lower than expected for returning customers.
Google rating: 4.8 out of 5 from 81 reviews (91% five-star).
Reviews on this page: 81 Google reviews (68 with written comments).
Owner responses: the business replied to 12% of reviews.
Most recent review: March 14, 2026.
Service: Tax Preparation Service serving Newark, Ohio.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.8
★★★★★
81 reviews on Google
5★74
4★2
3★2
2★0
1★3
Reviews from Google, shown as published (original wording, unedited).
AM
Adam Moore5 reviews
★★★★★
Charged $365 for tax preparation this year, $540 the previous year. Took them 30 mins to do my taxes.
Price assessment: Overpriced
Services: Income tax return preparation
Response from the owner · 8 months ago
Hi Adam, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Hello Heather, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience with us and that our team was helpful during your visit. Your feedback is valuable to us, and we appreciate your business. We can't wait to serve you again next tax season!
Hi Jennifer, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Charity exceeded your expectations. We agree that Charity is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
Hello Cheri, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience with us and that our team was helpful during your visit. Your feedback is valuable to us, and we appreciate your business. We can't wait to serve you again next tax season!
Dear Anthony, thank you for your kind words! We're thrilled to hear that you had a great experience at H&R Block. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to serving you again in the future!
The worker who filed my taxes was very polite & caring. Answer all my asked questions politely. Created a positive atmosphere for every customer, & was wearing a smile the whole time. She gave me outstanding customer service, & got my taxes done correctly & didn't have to wait hours
