Google reviewers rate the Owosso location 4.7 out of 5 based on 92 reviews, with the owner responding to only 5% of them. Customers frequently describe the tax preparation service as fast, accurate, and professional, noting that staff members are knowledgeable and helpful in resolving complex filing issues. Many clients report long-term satisfaction and confidence in the process, while a smaller number of critics cite rude behavior and appointment scheduling errors as common drawbacks.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
Excellent professional tax preparation
Thank you for leaving a review, and for providing positive feedback on our tax pros. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Heather is gorgeous!
I have been going here for 4 years. In the first year I needed H&R to help me correct several years of filing errors (My Turbo Tax skills apparently stink badly. LOL) and figure out a couple years of Lansing City taxes. Katherine Jenkins fixed it all. She actually got me some refunds out of that mess. Been going there every since.
We have been going for years and we have the BEST Tax Agent Katherine Jenkins.
I feel confident and secure when filing our taxes with them. We love Heather at the Owosso branch!
If I could leave a zero rating I would, ridiculous set up an appointment and even had a reminder text about the date and time and went in for my appointment and they couldn't find my name anywhere and all she could say was sorry and never bothered to help me do not go here!!!!
Heidi - Thank you for taking the time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We want the opportunity to work with you to address your concerns. Don't hesitate to contact our support team at 1-800-472-5625 at your earliest convenience.
I love my experience each year. This year I did switch people and was slightly nervous when I realized my mistake, but it turned out to be the best thing! I would recommend them to anyone!
Fast easy tax service
Great at what they do. Very knowledgeable
Fast and friendly