Google reviewers rate H&R Block in Salem, OR, 4.5 out of 5 based on 143 reviews, with the owner responding to 36 percent of them. Positive feedback highlights knowledgeable staff, efficient service, and clear explanations that help clients maximize refunds and understand complex tax issues. However, lower-rated reviews cite recurring problems with missed appointments, unreturned phone calls, and billing discrepancies, indicating inconsistent communication and administrative handling during the tax preparation process.
Google rating: 4.5 out of 5 from 143 reviews (83% five-star).
Reviews on this page: 143 Google reviews (121 with written comments, 1 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: March 20, 2026.
Service: Tax Service serving Salem, Oregon.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.5
★★★★★
143 reviews on Google
5★119
4★8
3★1
2★2
1★13
Reviews from Google, shown as published (original wording, unedited).
BK
Brian Karner5 reviews
★★★★★
Even though H&R Block is a little on the expensive side. They know their taxes so I feel confident. I am getting the best rebate possible and it’s done correctly giving me peace of mind.
Price assessment: Overpriced
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Brian, thank you for sharing your positive experience with us! We're thrilled to hear that you had a great visit. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
TJ Hamm was amazing, very knowledgeable, friendly, and answered all of my questions. I greatly appreciated that TJ did not rush me, was very thorough, and made it a very positive experience, which means a lot to me because I always get anxious with getting my taxes done. I also really appreciated that TJ gave very helpful suggestions for me for this coming year, and I am definitely going to back to TJ as my tax preparer next year! I highly recommend this office! 😊
Services: Income tax return filing, Income tax return preparation, Tax planning
Response from the owner · 7 months ago
Karen, thank you for leaving a review, and for providing positive feedback for your tax pro, TJ Hamm. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Nui Miller is amazing at her job. I highly recommend her.
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Dear Silvia, thank you for your review! We're delighted to hear that you had a great experience with Nui Miller. Our team at H&R Block strives to provide top-notch service, and we're glad Nui Miller exceeded your expectations. We appreciate your business and look forward to seeing you again next tax season!
Hi Dwight, thank you for leaving a review! We're glad to hear that you had a positive experience with H&R Block. Your satisfaction is important to us, and we're grateful for your feedback. We look forward to your next visit!
Daniel was extremely professional and made everything easy to understand! We are appreciative of his great service!
Response from the owner · 7 months ago
Dear Juneka, thank you for your kind words! We're delighted to hear that you had a great experience with us and that Daniel provided exceptional service. We couldn't agree more—Daniel is amazing at what they do! Your satisfaction is important to us, and we appreciate your business. We look forward to serving you again next tax season!
Daniel was awesome. Very friendly and professional!
Price assessment: Reasonable price
Services: Income tax return filing
Response from the owner · 7 months ago
Hi Damien, thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us and that Daniel was amazing in assisting you. We absolutely agree—Daniel is a valuable member of our team! Your satisfaction is our priority, and we appreciate your business. We can't wait to welcome you back next tax season!
I had a great experience working with Nui Miller. she was incredibly professional and efficient, making the entire tax filing process seamless. I highly recommend her services to anyone looking for a stress-free tax season.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hello Saf, thank you for your review! We're so glad to hear that you had a great experience with us and that Nui Miller provided excellent service. We share your sentiments about Nui Miller—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
Nui is the best and most knowledgeable tax consultant I have ever had! She is so patient with me!
Price assessment: Great price
Services: Tax Accounting
Response from the owner · 7 months ago
Hi Shawnee, thank you for your feedback! We're delighted to hear that you had a great experience with us and that Nui exceeded your expectations. We agree that Nui is amazing, and we're proud to have them on our team. Your satisfaction is important to us, and we appreciate your business. We can't wait to see you again next tax season!
I love her she is so sweet and doesn't miss a thing.been with her for 6 years.
Price assessment: Reasonable price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hello Kevin, thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
