Google reviewers rate H&R Block in San Clemente 4.7 out of 5 based on 78 reviews, with owners replying to 19 percent of comments. Positive feedback highlights knowledgeable staff, efficient appointment processing, and personalized tax preparation that maximizes refunds. However, lower-rated reviews cite issues with pricing transparency, missed or late appointments, lost documents, and perceived errors in return calculations that required external correction.
Google rating: 4.7 out of 5 from 78 reviews (90% five-star).
Reviews on this page: 78 Google reviews (67 with written comments).
Owner responses: the business replied to 19% of reviews.
Most recent review: April 13, 2026.
Service: Tax Preparation Service serving San Clemente, California.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.7
★★★★★
78 reviews on Google
5★70
4★1
3★2
2★1
1★4
Reviews from Google, shown as published (original wording, unedited).
What customers talk about
We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was extremely knowledgeable, helpful and able to take care of my taxes in a stress free way.”
“Appointment didn’t take long at all super fast thank you so much for your help.”
“Lily did a great job and the location was very convenient.”
“Would highly recommend H&R Block to all my family and friends!”
“Barbra has been doing my family taxes for years and we trust her like family.”
“The front desk lady was also helpful and answered all my questions before I booked my appointment with Li.”
“The cost is worth the guarantee worry free done right”
People customers mention
Logan8 reviews
Bhuyan3 reviews
Fuller3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Chad W8 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Shaku is amazing! She makes the process easy and worry free. Looked at all of my circumstances and made the necessary inputs so I got the most from my return. Would highly recommend H&R Block to all my family and friends!
Price assessment: Not sure
Services: Tax Accounting, Income tax return filing
Response from the owner · 6 months ago
Hi Chad, thank you for taking the time to leave a review! We're thrilled to hear that you had a positive experience with your tax professional, Shaku. Providing exceptional service is our top priority at H&R Block, and we're delighted that Shaku was able to assist you effectively. We look forward to serving you again next tax season!
Riley Araujo3 reviewsiTotal number of Google reviews Riley has written across all businesses on Google Maps, not just this one.
Shaku Bhuyan was excellent. She was extremely knowledgeable, helpful and able to take care of my taxes in a stress free way. I will absolutely come back next year and highly recommend her!
Price assessment: Great price
Services: Income tax return filing
Response from the owner · 6 months ago
Riley, thank you for leaving a review, and for providing positive feedback for your tax pro, Shaku Bhuyan. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
Alicia Andrews2 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Appointment didn’t take long at all super fast thank you so much for your help. Really appreciate it.
Response from the owner · 6 months ago
Dear Alicia, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Eric Ososki4 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Ms. Shaku Bhuyan has been my tax preparer professional at H&R Block for the last 5-6 years. She is super friendly, super helpful, and has a lifetime of experience working in tax preparation. With Shaku Bhuyan at H&R Block, I know I’m in good hands. 👍🏻
Price assessment: Great price
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Hello Eric, thank you for your review! We're so glad to hear that you had a great experience with us and that Ms. Shaku Bhuyan provided excellent service. We share your sentiments about Ms. Shaku Bhuyan—they're truly amazing! We appreciate your business and look forward to seeing you again next tax season!
J P5 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Services: Income tax return filing, Income tax return preparation
Response from the owner · 7 months ago
Dear J, thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're thankful for your business. We hope to see you again soon at H&R Block!
JuliaLocal Guide · 11 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
Li Krogman did my taxes last year and this year. She is helpful, kind, and professional. I recommend her to others. She also has 17 years of experience. The front desk lady was also helpful and answered all my questions before I booked my appointment with Li. Thank you both!
Response from the owner · a year ago
Julia we’re so happy to hear you had a great experience with us and that your tax pro Li was helpful. We appreciate your business and look forward to seeing you again next tax season!
Kate.Local Guide · 35 reviewsiTotal number of Google reviews Kate. has written across all businesses on Google Maps, not just this one.
I was recommended to file taxes with HR this year by my friend. Biggest mistake. Overcharging clients and completely non professional, they just do data entry, no one cares if you face audit from irs, my questions wasn’t answered. When i came to an office for schedulied appointment, i had to go back home, cause they wasn’t ready to work on my taxes.
My documents were lost due to the accountant change for 4 times, no one was working on my case, no one responded for 3 weeks!!!
Paid $1000 fees for simple business and personal forms. For the level of service its ridiculous! Refused to give me fair discount, and i’ve been putted in the situation where terms are due and they ask for $1k for two simple forms.
Manager was rude and was hanging up on me.
Never ever again i will use this business or recommend to anyone.
Response from the owner · 2 years ago
Hello Kate, thank you for your feedback regarding your recent office experience. We're sorry to hear that it didn't meet your expectations. Providing a comfortable and efficient environment for our clients is important to us, and we apologize for any shortcomings you experienced. Your feedback helps us improve, and we're committed to making things right for you. Please reach out to us at 1-800-472-5625 so we can address your concerns and ensure a better experience in the future.
Sam HenkeLocal Guide · 20 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
They will charge you 120 dollars for a walk in which I sat down with the guy for 30mins tops. They should let you know you will be facing this charge before letting you know how much you will have to pay state and federal. They kind of make it out to be this will be the charge for your return. But it is not the case. Either way you need to pay the tax man and they helped me do that. Thank you guys.
Christie PerroneLocal Guide · 10 reviewsiTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
H&R BLOCK Got me the very best tax return I could get thank you so much for all your help sincerely Jonathan valadez.
Response from the owner · 2 years ago
Jon, Thank you for leaving a review, and for providing positive feedback for your tax pro, Jonathan. We're glad you had a great experience at H&R Block and hope to see you again next tax season!
